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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Missy v RBS/Tesco


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Good stuff, keep us posted.

 

Regards.

 

Scott.

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Preliminary letter received by Tesco today. They now have until 14th April to reply before I send the LBA...

Edited by MissMorningStar

Halifax Sept 2006- SAR, Prelimanary Letter, LBA, MCOL, Settled & WON! :lol:

MBNA started March 09- SAR,Prelimanary Letter, LBA, WON! :lol:

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Had a reply from Tesco stating they believe their charges are in line with OFT Standards and offering me the £8 + interest difference between the few £20 charges I have and the £12 they believe it should be.

 

Wrote LBA now quoting the OFT to show that they have not given them permission to charge me £12.

 

Will await their reply within 14 days or will begin claim against them with Mcol.

 

Missy

Halifax Sept 2006- SAR, Prelimanary Letter, LBA, MCOL, Settled & WON! :lol:

MBNA started March 09- SAR,Prelimanary Letter, LBA, WON! :lol:

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  • 4 weeks later...

TESCO did not reply to my LBA so ready to start MCOL action.

 

Does anyone know which POC I use for Tesco as can't see one for them in Library?

 

Also I am right in thing it's Tesco Personal Finance Limited, PO BOX 5747, Southend-on-Sea, SS1 9AJ I use for their address as no longer part of RBS?

 

Thanks,

 

Missy

Halifax Sept 2006- SAR, Prelimanary Letter, LBA, MCOL, Settled & WON! :lol:

MBNA started March 09- SAR,Prelimanary Letter, LBA, WON! :lol:

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  • 1 month later...

Hi,

 

I have received defence from Solicitors and a request for further information under CPR 18 with regard to CPR Rule 27.2(3) by a specified date.

 

It requests:

2.1 In relation to each charge please identify (a) the date when the charge was charged; (b) the amount of the same; and © the reason(s) given for the charging of the same.

2.2 In relation to each charge please clarify the following:

(a) Is it the case of the Claimant the same should not have been charged?

(b) If yes; please explain why the Claimant contends that the same should not have been charged?

© If no; is it the case of the Claimant that the same should not have been charged in this amount?

(d) If yes; please explain why the Claimant contends that the same should not have been charged in this amount and identify the sum the Claimant contends should have been charged.

(e) If no; please state the Claimant’s case.

3 In your claim you state that the charges are: “unenforceable under the Unfair Terms in Consumer Contracts Regulations 1999 and at Common law”. Please specify all of the facts relied on by the Claimant in support of the contentions in paragraph 3 above, and in particular please identify:

(a) the regulations of The Unfair Contract Terms in Consumer Regulations 1999 (“the Regulations”); and

(b) the principles of common law relied upon by the Claimant in alleging that the contractual provision(s) referred to are unenforceable.

 

Does it still stand as per Martin3030 post below that Solicitors can't request this info, only a court can, and to reply as suggested below? The court also forwarded these documents with the AQ to me.

 

Also the defence refers to "the bank charges" a few times through the defence; however my claim is for a Credit Card not bank charges- is this irrevelant or to my advantage at all?

 

Thanks in advance

 

Missy

 

Write back and say that you have provided everything you feel you are obliged to.

say for clarification I once again submit the following;

account no........

full name....................

total amount being claimed.................

 

a schedule of charges.

 

 

Say you will be prepared to furnish any additional information to the coiurt should thr Judge request it later.

 

on the bottom of the letter write...."copy sent to ........County Court.

Halifax Sept 2006- SAR, Prelimanary Letter, LBA, MCOL, Settled & WON! :lol:

MBNA started March 09- SAR,Prelimanary Letter, LBA, WON! :lol:

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Hi Missy,

 

I'll flag this up for the Mods that have been helping and other CCA folk.

 

Lex

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Please don't rush, take time to read these:-

 

 

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This is always worth referring to

 

 

 

 

 

Advice & opinions given by me are personal, are not endorsed by the Consumer Action Group or the Bank Action Group. Should you be in any doubt, you are advised to seek the opinion of a qualified professional.

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Thanks Lex- It's just if I do need to reply I need to get it in the post tommorow to meet their deadline.

 

Just to make it clear though I didn't CCA them for my agreement. I only opened the account I believe in 2007. Account was paid off in 2008 and closed and then I started claim for the unfair charges made to the account this year.

 

Thanks for your help,

 

Missy

Halifax Sept 2006- SAR, Prelimanary Letter, LBA, MCOL, Settled & WON! :lol:

MBNA started March 09- SAR,Prelimanary Letter, LBA, WON! :lol:

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Hi, do you have another thread running regarding your bank charges ?

 

I can see that you have copied a response that Martin3030 has suggested you respond with. But I cant see where he has put that information for you.

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Have just seen this CB-lets have a look and see where that came from.

Have a happy and prosperous 2013 by avoiiding Payday loans. If you are sent a private message directing you for advice or support with your issues to another website,this is your choice.Before you decide,consider the users here who have already offered help and support.

Advice offered by Martin3030 is not supported by any legal training or qualification.Members are advised to use the services of fully insured legal professionals when needed.

 

 

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Hi CitizenB

 

No that quote wasn't a response to my situation sorry. This was a suggestion Martin3030 had made to someone else who had had the same defence from solicitors-however I believe the post was from 2007 and so I'm not sure if it's still relevant. Ive been searching for days but most posts seem to be about CCA requests and I can't find any information in templates around Credit Card companies defences.

 

As I have mentioned I'm not sure if I do need to reply to their request for further information and clarification as per their defence or if only a judge can order this? I'm more than sure it's just a delaying tactic as I sent copies of schedule of charges to them both with my preliminary letter and LBA. I just don't want to get something wrong after getting this far with the claim.

 

Also as per my first post I see they've referred through their defence to 'Bank Charges' a couple of times when my claim is in fact against a Credit Card Company. I'm not sure if this is irrelevant or if they've messed up their defence?

 

Thanks,

 

Missy

Halifax Sept 2006- SAR, Prelimanary Letter, LBA, MCOL, Settled & WON! :lol:

MBNA started March 09- SAR,Prelimanary Letter, LBA, WON! :lol:

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It looks to me as though they have used a standard defence for defending Bank charges claims.

The post from me would certainly still be applicable-although it depends on the levels of the case.

Can you confirm -does this relate to your credit card thread ?

Have a happy and prosperous 2013 by avoiiding Payday loans. If you are sent a private message directing you for advice or support with your issues to another website,this is your choice.Before you decide,consider the users here who have already offered help and support.

Advice offered by Martin3030 is not supported by any legal training or qualification.Members are advised to use the services of fully insured legal professionals when needed.

 

 

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looks to me to be a Cobbetts request-is this the case ?

  • Haha 1

Have a happy and prosperous 2013 by avoiiding Payday loans. If you are sent a private message directing you for advice or support with your issues to another website,this is your choice.Before you decide,consider the users here who have already offered help and support.

Advice offered by Martin3030 is not supported by any legal training or qualification.Members are advised to use the services of fully insured legal professionals when needed.

 

 

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How far are we into the case-has it been allocated yet ?

Have a happy and prosperous 2013 by avoiiding Payday loans. If you are sent a private message directing you for advice or support with your issues to another website,this is your choice.Before you decide,consider the users here who have already offered help and support.

Advice offered by Martin3030 is not supported by any legal training or qualification.Members are advised to use the services of fully insured legal professionals when needed.

 

 

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Part 18 says

18.1 (1) The court may at any time order a party to –

(a) clarify any matter which is in dispute in the proceedings; or

 

(b) give additional information in relation to any such matter,

 

whether or not the matter is contained or referred to in a statement of case...

The vital words are "the court may". So IMHO Martin's advice still stands.
  • Haha 1

 

 

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Have a read here-It was a thread I did some time ago to deal with this-and updated it in post 408

 

http://www.consumeractiongroup.co.uk/forum/natwest-bank/35672-cobbetts-cpr-18-request.html

Edited by MARTIN3030

Have a happy and prosperous 2013 by avoiiding Payday loans. If you are sent a private message directing you for advice or support with your issues to another website,this is your choice.Before you decide,consider the users here who have already offered help and support.

Advice offered by Martin3030 is not supported by any legal training or qualification.Members are advised to use the services of fully insured legal professionals when needed.

 

 

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Its something Cobbetts were famous for-I dont know if others adopted the same tacs later.

Have a happy and prosperous 2013 by avoiiding Payday loans. If you are sent a private message directing you for advice or support with your issues to another website,this is your choice.Before you decide,consider the users here who have already offered help and support.

Advice offered by Martin3030 is not supported by any legal training or qualification.Members are advised to use the services of fully insured legal professionals when needed.

 

 

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Thanks for clarification-so we know it IS Cobbetts.

Have a happy and prosperous 2013 by avoiiding Payday loans. If you are sent a private message directing you for advice or support with your issues to another website,this is your choice.Before you decide,consider the users here who have already offered help and support.

Advice offered by Martin3030 is not supported by any legal training or qualification.Members are advised to use the services of fully insured legal professionals when needed.

 

 

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Thanks all for your help.

 

Yes it's been allocated to my local court and I sent the AQ back.

 

Will write reply now to solicitors as per Martin3030 suggestion above.

 

In regards to the mentioning of 'bank charges' I take it it's irrelevant and does not make their defence invalid or anything?

 

Thanks,

 

Missy

Halifax Sept 2006- SAR, Prelimanary Letter, LBA, MCOL, Settled & WON! :lol:

MBNA started March 09- SAR,Prelimanary Letter, LBA, WON! :lol:

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Not really - its not something that would be in your favour or make much difference.

Your case has already been allocated to small claims ?

Then they are just going off the "May" order as Steven pointed out.

I think I can only recall a couple of cases where Cobbetts were granted the request-and in any event all the points they mention are easily answered anyway.

Now if they are really trying to deal with this as a bank claim-they would certainly ask for a strike out claiming that penalties under common law were ruled as off the table.

However this only applied to those terms and conditions of accounts that were looked at and ruled on in the test Case.Tesco credit cards were not amongst them.

I will merge your Tesco thread with this one-keeps things easy.

So has there been any signs of a stay being mentioned at all ?

Although you and Cobbetts are aware that CC claims are not part of the OFT investigation-unfortunately many judges are not !!!

  • Haha 1

Have a happy and prosperous 2013 by avoiiding Payday loans. If you are sent a private message directing you for advice or support with your issues to another website,this is your choice.Before you decide,consider the users here who have already offered help and support.

Advice offered by Martin3030 is not supported by any legal training or qualification.Members are advised to use the services of fully insured legal professionals when needed.

 

 

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