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    • If you are buying a used car – you need to read this survival guide.
      • 1 reply
    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
        • Like

Chitsiga v Smile


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Hi just sent my SAR to them via email (i heard both sides of this arguement and decided to go with email correspondence and keeping copies for my records) have asked them to take the £10 out of my account for the cost.

 

so here goes the first run of the ladder and i am really nervous:rolleyes:

Smile - £2385.50 - S.A.R - (Subject Access Request) sent 31/07/2006

 

02/08/2006 - S.A.R aknowledged and passed onto relevant team (£10 taken out also today)

09/09/06 Statements recieved.

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Please don't feel nervous, you have done nothing wrong. You are just claiming back what is lawfully yours.

 

Smile are the best of a bad bunch, so your road to refund shouldn't be too rocky.

 

Best of luck

Lloyds TSB - £972

S.A.R, prelim and LBA sent

Claim acknowledged

Defence received

AQ 20/06/06

***FULL SETTLEMENT RECEIVED 20/07/06***

 

Woolwich - £2288

S.A.R, prelim and LBA sent.

Offered half

Moneyclaim filed online 02/08/06

Judgement filed online 23/08/06

WARRANT FILED ONLINE 30/08/06

MONEY RECEIVED BY BALIFF 04/10/06

***FULL SETTLEMENT RECEIVED 09/10/06***

 

Smile - £175

Pelim 23/06/06

***FULL SETTLEMENT RECEIVED 07/07/06***

 

My Ex vs Woolwich - £715

S.A.R sent 30/08/06

Pelim 06/10/06

LBA 20/10/06

 

Advice & opinions provided are personal, and not endorsed by CAG or BAG, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

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thank for you support guys!

 

well i am pleased to say that i had an email reply yesterday saying that the information i have requested has been passed onto the team that deal it, so i know they have recieved my request now ... so do i take the 40 days from the 2nd August of the 31st july which i sent it to them?

 

tbh i think they will deal with rather quickly anyway and i will get the statements before the 40 days anyway...

 

starting well so far, so a thumb up for smile at the moment!

Smile - £2385.50 - S.A.R - (Subject Access Request) sent 31/07/2006

 

02/08/2006 - S.A.R aknowledged and passed onto relevant team (£10 taken out also today)

09/09/06 Statements recieved.

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They took my £10 out yesterday also:D

Smile - £2385.50 - S.A.R - (Subject Access Request) sent 31/07/2006

 

02/08/2006 - S.A.R aknowledged and passed onto relevant team (£10 taken out also today)

09/09/06 Statements recieved.

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Sounds like it's all going to plan!

Lloyds TSB - £972

S.A.R, prelim and LBA sent

Claim acknowledged

Defence received

AQ 20/06/06

***FULL SETTLEMENT RECEIVED 20/07/06***

 

Woolwich - £2288

S.A.R, prelim and LBA sent.

Offered half

Moneyclaim filed online 02/08/06

Judgement filed online 23/08/06

WARRANT FILED ONLINE 30/08/06

MONEY RECEIVED BY BALIFF 04/10/06

***FULL SETTLEMENT RECEIVED 09/10/06***

 

Smile - £175

Pelim 23/06/06

***FULL SETTLEMENT RECEIVED 07/07/06***

 

My Ex vs Woolwich - £715

S.A.R sent 30/08/06

Pelim 06/10/06

LBA 20/10/06

 

Advice & opinions provided are personal, and not endorsed by CAG or BAG, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

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  • 1 month later...

well no response as yet sent them email reminding them of the 40 days on the 27th august not heard anything back from that either...

 

they have untill monday so things will be moving on to the LBA stage then i guess?

Smile - £2385.50 - S.A.R - (Subject Access Request) sent 31/07/2006

 

02/08/2006 - S.A.R aknowledged and passed onto relevant team (£10 taken out also today)

09/09/06 Statements recieved.

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no i don't i have to give them another 7 days to comply and complain to the banking authority dont i?

Smile - £2385.50 - S.A.R - (Subject Access Request) sent 31/07/2006

 

02/08/2006 - S.A.R aknowledged and passed onto relevant team (£10 taken out also today)

09/09/06 Statements recieved.

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have just sent them this letter and will be chasing up with a phone call tommorow.

 

I am writing to again to let you know that the 40 days to recieve my statements runs out on the 11th of Sept. As yet i still have not heard anything from you?

if i do not recieve the statements on or before the 12th of september i will be writing to the information commissioner for breach of the Data Protection Act and will start legal proceedings to enforce compliance

regards

Smile - £2385.50 - S.A.R - (Subject Access Request) sent 31/07/2006

 

02/08/2006 - S.A.R aknowledged and passed onto relevant team (£10 taken out also today)

09/09/06 Statements recieved.

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statements recieved this morning in torn brown envelope! but nothing missing as holes not big enough:rolleyes:

 

now about to go through the 1000 statement pages lol:D

Smile - £2385.50 - S.A.R - (Subject Access Request) sent 31/07/2006

 

02/08/2006 - S.A.R aknowledged and passed onto relevant team (£10 taken out also today)

09/09/06 Statements recieved.

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So job done there gone through and worked out they owe me £2385.50....

 

so now to send off the formal request for it back :p

Smile - £2385.50 - S.A.R - (Subject Access Request) sent 31/07/2006

 

02/08/2006 - S.A.R aknowledged and passed onto relevant team (£10 taken out also today)

09/09/06 Statements recieved.

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