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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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EGG Credit Agreement help


lillylou123
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Hi I am new to the site, and I have spent some time looking around. So i have seen other posts on this but on searching today for them i got lost!! I have a loan with egg which i took out in February 2004. Now i have read that I can request a copy of my credit agreement. I have copied a letter from your templates. I just wanted some help really on this. In the letter do I not sign it in case they cut and paste my signature? I need to send a pound I know. I owe approx 700quid on it and I have paid a £1.00 as a token payment. Can I stop these payments if I have not signed the CA? If so on what basis do I write to them and tell them to Bogg off?

 

Thanks in advance for you help.

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Hi lillylou123,

 

Do not sighn it, just initial it.

wait for there responce, this should be within 14 days but allow a little extra for post.

 

If they do not send it or make excuses, send the account in dispute letter. after the time limit has expired.

 

If they send it, then you can decide if its legally enforceable.

 

hope this is of help, good luck:)

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How will it be un-enforcable? I am going to write to all my old debts for a copy of the CA's then, I know my husband has an old egg card approx 2002 so i will ask for that as well.

 

Thanks for you help.

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hi:)

This link will help you to decide if your CCA is pr is not enforceable

 

http://www.consumeractiongroup.co.uk/forum/debt-collection-industry/105315-my-agreement-enforceable-useful.html

 

This will help you find your way around.

http://www.consumeractiongroup.co.uk/forum/welcome-consumer-forums/69359-cant-find-what-youre.html

 

 

And this has some great advice/info

http://www.consumeractiongroup.co.uk/forum/faqs-please-read-these/

 

Thees a lot to take in, but it all helps:D

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  • 4 weeks later...

I have heard nothing from both of my requests, one to egg one to AA finance. Both cheques have been cashed. Do i write a letter confirming that i want to put them in dispute? I know the AA one is going to be transfered to a Debt Agency. Funny thing with the Egg though. I initialled the letter and got my husband to sigh the cheque. The last letter i recieved from them a few days ago it had dear Mrs My husbands intials then surname, They have never addressed my as this before, its always been Mrs Full Name

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HI,

 

Firstly, I hope you sent your requests by recorded delivery as they could deny ever receiving your requests. They shouldn't be able to get away with it as they have cashed your cheques but what they might have done is apply the money to the account rather than the fee for the CCA.

 

This is a good A/C in dispute letter but you will have to edit it to suit your situation:

 

http://www.consumeractiongroup.co.uk/forum/debt-collection-industry/172071-letter-co-solicitors.html#post1856406

If you are asked to deal with any matter via private message, PLEASE report it.

Everything I say is opinion only. If you are unsure on any comment made, you should see a qualified solicitor

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