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I've just tried to ring. Number 67 in the queue. I'm guessing it's better to call earlier in the day! -
By London1971 · Posted
This stuff really makes me angry, the likes of Step Change masquerade as help, but in reality are locking you in to perpetual debt, that you would be far better off simply ignoring. Stuff 'em and stop paying, it's long gone off your credit file and invisible to any mortgage lenders. -
Ok thanks. I'll stop worrying about DCAs if thats the procedure. Thanks again for all your advice. -
By London1971 · Posted
Loads of fake Capquest Email and Text scams going around at the moment. -
Breakdown cover Hi, I presume like many that when it was decided to go with then 'A shadegreener' that I would receive a 24hr call out, just like British Gas! No more worries, they would deal with any issues. This is far, far from the truth.My boiler locked out, I reset it, it locked out again & again. So I phoned ASG Ltd on Saturday, then twice on Sunday, then twice again today. My boiler has been out of service since Saturday, with the F4, flame fail fault, which Weissman don't recommend resetting to many times. Despite calling and leaving messages on their answer service no one called me back. When challenged, guess what they, stated they have no record of my calls, this is despite me having a call log on my phone showing times of the calls and duration of said calls. So their lying, not the first time either. When I call back this morning, they said they would speak to Weissman and get me an engineer out,urgently ,bearing in mind I'm a Cancer patient and I've had no heating or hot water since Saturday! You might know, no call was received telling me when I would be getting a repair, so I rang ASG Ltd back and I was told that should ring Weissman... Just what am I paying a service contract for? So I called Weissman, they promised me a call back, never happened. I did however receive an Email saying I won't now get a call until tomorrow. I believe that the service being paid for isn't fit for purpose and has been missold. I had a British Gas service policy and it couldn't be faulted. 24hr, 365 day same day service and if no fault found, no charges were made, unlike ASG Ltd. Who expect the homeowner to be a heating engineer, diagnosing what wrong when a fault appears and if you get it wrong, your fined £150 for the mistake. Absolutely unreasonable and unjustified. I would love to know your experience with the breakdowns and call-outs you've experienced. I'm considering taken legal action, because the service being paid for isn't fit for purpose and missold as I have previously stated. The more ammunition I have, will make the legal action more formidable. I look forward to hearing from you.
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Our picks
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Post in Bailiffs in at BBC obtain 7 years interest on overpayment of TV licence
Its WAR posted a post in a topic,
I sent in the bailiffs to the BBC. They collected £350. It made me smile.
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Post in Court Claim Against Hermes - item sent via Packlink was lost/tampered with **WON at mediation full amount **
jj58 posted a post in a topic,
Hi @BankFodder
Sorry for only updating you now, but after your guidance with submitting the claim it was pretty straight forward and I didn't want to unnecessarily waste your time. Especially with this guide you wrote here, so many thanks for that
So I issued the claim on day 15 and they requested more time to respond.
They took until the last day to respond and denied the claim, unsurprisingly saying my contract was with Packlink and not with them.
I opted for mediation, and it played out very similarly to other people's experiences.
In the first call I outlined my case, and I referred to the Contracts (Rights of Third Parties) Act 1999 as the reason to why I do in fact have a contract with them.
In the second call the mediator came back with an offer of the full amount of the phone and postage £146.93, but not the court costs. I said I was not willing to accept this and the mediator came across as a bit irritated that I would not accept this and said I should be flexible. I insisted that the law was on my side and I was willing to take them to court. The mediator went back to Hermes with what I said.
In the third call the mediator said that they would offer the full amount. However, he said that Hermes still thought that I should have taken the case against Packlink instead, and that they would try to recover the court costs themselves from Packlink.
To be fair to them, if Packlink wasn't based in Spain I would've made the claim against them instead. But since they are overseas and the law lets me take action against Hermes directly, it's the best way of trying to recover the money.
So this is a great win. Thank you so much for your help and all of the resources available on this site. It has helped me so much especially as someone who does not know anything about making money claims.
Many thanks, stay safe and have a good Christmas!
Picked By
BankFodder, -
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***Hermes and mediation hints ***
BankFodder posted a topic in Postal and Delivery Services,
Hermes and mediation hints. https://www.consumeractiongroup.co.uk/topic/428981-hermes-and-mediation-hints/&do=findComment&comment=5080003-
- 1 reply
Picked By
BankFodder, -
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Natwest Bank Transfer Fraud Call HMRC Please help ***Refund in Full***
waz70 posted a topic in NatWest Bank,
Natwest Bank Transfer Fraud Call HMRC Please help. https://www.consumeractiongroup.co.uk/topic/428951-natwest-bank-transfer-fraud-call-hmrc-please-help/&do=findComment&comment=5079786-
- 33 replies
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waz70, -
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