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    • Hermes lost parcel.. Read more at https://www.consumeractiongroup.co.uk/topic/422615-hermes-lost-parcel/
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    • I came across this discussion recently and just wanted to give my experience of A Shade Greener that may help others regarding their boiler finance agreement.
      We had a 10yr  finance contract for a boiler fitted July 2015.
      After a summer of discontent with ASG I discovered that if you have paid HALF the agreement or more you can legally return the boiler to them at no cost to yourself. I've just returned mine the feeling is liberating.
      It all started mid summer during lockdown when they refused to service our boiler because we didn't have a loft ladder or flooring installed despite the fact AS installed the boiler. and had previosuly serviced it without issue for 4yrs. After consulting with an independent installer I was informed that if this was the case then ASG had breached building regulations,  this was duly reported to Gas Safe to investigate and even then ASG refused to accept blame and repeatedly said it was my problem. Anyway Gas Safe found them in breach of building regs and a compromise was reached.
      A month later and ASG attended to service our boiler but in the process left the boiler unusuable as it kept losing pressure not to mention they had damaged the filling loop in the process which they said was my responsibilty not theres and would charge me to repair, so generous of them! Soon after reporting the fault I got a letter stating it was time we arranged a powerflush on our heating system which they make you do after 5 years even though there's nothing in the contract that states this. Coincidence?
      After a few heated exchanges with ASG (pardon the pun) I decided to pull the plug and cancel our agreement.
      The boiler was removed and replaced by a reputable installer,  and the old boiler was returned to ASG thus ending our contract with them. What's mad is I saved in excess of £1000 in the long run and got a new boiler with a brand new 12yr warranty. 
      You only have to look at TrustPilot to get an idea of what this company is like.
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    • Dazza a few months ago I discovered a good friend of mine who had ten debts with cards and catalogues which he was slavishly paying off at detriment to his own family quality of life, and I mean hardship, not just absence of second holidays or flat screen TV's.
      I wrote to all his creditors asking for supporting documents and not one could provide any material that would allow them to enforce the debt.
      As a result he stopped paying and they have been unable to do anything, one even admitted it was unenforceable.
      If circumstances have got to the point where you are finding it unmanageable you must ask yourself why you feel the need to pay.  I guarantee you that these companies have built bad debt into their business model and no one over there is losing any sleep over your debt to them!  They will see you as a victim and cash cow and they will be reluctant to discuss final offers, only ways to keep you paying with threats of court action or seizing your assets if you have any.
      They are not your friends and you owe them no loyalty or moral duty, that must remain only for yourself and your family.
      If it was me I would send them all a CCA request.   I would bet that not one will provide the correct response and you can quite legally stop paying them until such time as they do provide a response.   Even when they do you should check back here as they mostly send dodgy photo copies or generic rubbish that has no connection with your supposed debt.
      The money you are paying them should, as far as you are able, be put to a savings account for yourself and as a means of paying of one of these fleecers should they ever manage to get to to the point of a successful court judgement.  After six years they will not be able to start court action and that money will then become yours.
      They will of course pursue you for the funds and pass your file around various departments of their business and out to third parties.
      Your response is that you should treat it as a hobby.  I have numerous files of correspondence each faithfully organised showing the various letters from different DCA;s , solicitors etc with a mix of threats, inducements and offers.   It is like my stamp collection and I show it to anyone who is interested!
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CCJ action started and I need help!! Nursery Fee Debt alledgedly

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not doubting you, but you HAVE phoned the court to assure this CCJ is genuine?


if it is, then you need to get it set aside, which should be easy.



please don't hit Quote...just type we know what we said earlier..


DCA's view debtors as suckers, marks and mugs


NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..


If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 



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Money Claim Online

Northampton County Court

21-27 St Katharine’s Street




18 February 2009


Dear Sir/Madam






I am agreeing to the sum of £241.37 as the only amount outstanding owed to XXXXXXXXXXXXXXX Nursery.


I have been harassed continually by Bullock and Clarke with regard to an alleged debt of £882.66.


On each occasion that I have asked for a breakdown of where they assume I owe this money I do not receive any proof or copy documents.


Apparently the nursery Terms and Conditions state a two month notice period,

this I was not made aware of and to be fair since my daughter left there in 2007,

the nursery has gone into Administration and been taking over by another company,

why would I be made to pay for nursery sessions my daughter did not have as she had left the nursery after two months of being there?


My dispute with Bullock And Clarke is that nobody has given me MY terms and conditions,

I did not sign any to the effect of a notice period and surely anyone could agree that unfortunately since THE NURSERY ACCOUNTS did not contact me BEFORE they sold the alleged debt on to a third party (which in itself is actually against the law to do so without my prior knowledge and/or written consent) and then since went into Administration this could be an untruth.


I would also like to add that I was trying to come to an amicable agreement with Bullock and Clarke, as you can see from the attached copy emails and correspondence, I tried constantly to sort this out and then they decide to take action against me in the form of a CCJ Order?


Once again a CCJ cannot be obtained under the Consumer Credit Act while an account is in dispute, nor can it be sought when an account is being handled by a third party without the defendants prior permission.


Time and time again upon asking Bullock and Clarke for copy of my signed terms and conditions, invoices/statements or contract with XXXXXXXXXX, they cannot offer it to me.


When my daughter left XXXXXXXXX I asked XXXXXXXXXXX who worked for their accounts head office at the time to send me a final invoice, to date this has not been received by me, the first I received of any documents to that effect was a debt collection agency demand.


I also note from your court claim form that the name of the claimant is not someone I am familiar with,

the XXXXXXXXXXXX nursery my daughter attended in February and March 2007 was XXXXXXXXXXXX owned by Nord Anglia Plc,

the address is also incorrect on the Claim Form as the Claimant if it is XXXXXXXXXX also known as XXXXXXXXXis XXXXXXLimited XXXXXXXXXXXXXX which is a completely different nursery company to the XXXXXXXXXX nursery under XXXXXXXXXX PLC.


My point is surely as nobody can offer me terms and conditions witnessed and signed by myself in February 07 then maybe it is fair to acknowledge that I was never made aware of such.


I note from their current website the Terms and Conditions advise one month’s notice not two months as decided by a Debt Collection Agency.


I am currently and have been a carer for my disabled son for over a year and subsequently this means I do not have an income as we are in receipt of Disability Living Allowance.


I do not own my own home,

I have absolutely nothing to be honest therefore my offer of £241.37 is all I can afford and it is all I agree that is owed.


I have sent the payment of £241.37 to Bullock and Clarke and I sincerely hope a CCJ is not made as I have been trying to sort this out with the debt collection agency and as said previously I have been advise that under the Consumer Credit Act a debt cannot be sold on to a third party without my written permission nor when the account is in dispute.


This is the defense of (Me) dated 18 February 2009.


Yours faithfully

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it sounds like you might have had a claim, not a ccj, from Northampton bulk.


What paperwork have you had from the court?


When was this received? If this was a claim you have 14 days to respond.


If it is a ccj, then you can apply to the court to have it set aside because you had no knowledge of the claim and have a realistic prospect of defending it.


Depending where you are in the process you will need to request a copy of any documents they have supporting their claim. This will be the t's and c's applicable when you used them. You don't need to have signed them for them to be valid though. The court will tell the other chap to give these to you.


They should also present other evidence regarding the existence of the contract, when it started, stopped, how payments were made etc.


You have a right to see the docs that support their claim.



interestingly, from the leapfrog site it says that they want one month's notice:



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Speaking as an ex nursery nurse, exactlyy what are they claiming is the ofstead requirement?


Is it, the 2 months notice?

that you be given t+c's?


or something else???? It is not that clear to me.


On another note I would actualy call ofsead regarding the matter they claim is ofstead requirement.

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Apparently according to them (the DCA) Ofsted require nurseries to have a 2 mth termination period!! I too was baffled, I used to be chair of a nursery PTA and I have never heard anything so stupid.


Shall I post their POC?

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Well prior to training as a nursery nurse I too was on that side and we certainly never had to have 2 month notice periods, each establishment set it own, perhaps they have to give you 2 months which would make sense for it to be ofstead suggested so as not to leave child without care.


post up POC as someone will be knowlageable on that front.


I would ring ofstead in morning and enquire, if its not true you should tell them the nursery are trying to extract money from you citing them.

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  • 8 months later...
  • 6 years later...

Doubt you will gain a response, as the last post was 7 years ago.

We could do with some help from you.



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