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Carpet Right? Wrong!

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Hey all,


Just wanted some advice having today prepared my open-plan living room/kitchen for the Fitters to come fit my brand new vinyl at £24.99 a square metre from Carpet Right. I was given a quote 2 weeks ago having provided my own measurements for the space needing covering. I bet you can guess where this led to...


The measurements I gave in store were calculated in the salespersons magic calculator and gave a price - that was accepted a few days later having got permission from our landlord.


The fitters arrived today with a nice roll of vinyl.. that was only large enough for the kitchen space! (4m squared!)


I now have lovely vinyl in the kitchen and no vinyl in the living area with all my furniture still outside in my garden.


Having made numerous phonecalls I am visiting the Carpet Right store today to speak to the salesperson to attempt to remedy this situation. Having also looked at the measurements I gave him it looks as though he has taken these as Centimetres as opposed to inches (so my 180 inch width of room is only 180 cm to him and a narrow part in my doorway is only apparently 30cm instead of 30 inches wide!).


The salesperson knew that I was ordering for the living room and a kitchen and would surely know that 4m squared of this lovely expensive vinyl was only going to cover enough room for a sofa to be placed on... It was my girlfriend who paid for the vinyl having gone back in to accept their quoted price.


What I was wondering was did I have any leg to stand on in this sort of scenario or is it going to be my word against their's despite having the measurements they have written on too? Has anybody else been in a similar situation? And lastly, should I fail, anybody got enough carpet/vinyl for a small living space (180 inches x 150 inches)?


Many thanks in advance,




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Well we attended the store yesterday where the store told us that they think that it was half their fault, half ours. They said that they are prepared to meet us halfway on materials to do the rest of the room based on that.


However, they state that they can't do anything about the fitters fee (who have already been paid £40 for laying just the kitchen - which was meant to be for the whole room including the kitchen) which is £99 and an additional fee for the glue to stick the vinyl down (which we already paid for originally). They got back to us this morning to state that they cannot do anything about this fee.


Obviously with 1/3 of the room done in one type of vinyl,that we realise we cannot afford to fit the rest of the room in due to our budget, we have to look at removing it to replace it with cheaper stuff.


I'm not asking for miracles, as much as I see that this is partially our fault too in not being clear about the sizes. Also they convinced my girlfriend that 4m squared was the same as 4 metres by 4 metres (16 squared metres) thus she thought the receipt she had was for the whole room. However, it would not be and was only for the 2x2 that they delivered.

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