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Hi,

 

I had sent off SAR letters for both my wife and myself back in Janaury just to see what we get back and I can say we have a mixed bag ranging from MBNA stating that they will not provide anything until they have proof of our identity requesting documentation with a signature, I o have template letter for this scenario.

 

However I do not have a template letter requesting the missing elements that I beleive the banks have not sent to us, e.g.

'original signed, executed credit agreement and any terms and conditions that applied to the account at the time the account was opened'

 

Documents relating to any insurance added to the account, including the insurance contract and terms and conditions, date it was added and deleted (if applicable).

 

If anyone could assist in pointing me in the right direction of a template letter I would be greatful.

 

Many thanks

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Hi,

Since I've been here, I've never seen anything like that.

 

I believe you have to do your own.

All you have to do is write back and state that they haven't complied with your request and state quite clearly what it is you think is missing and give them a strict timeline to respond

If you are asked to deal with any matter via private message, PLEASE report it.

Everything I say is opinion only. If you are unsure on any comment made, you should see a qualified solicitor

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