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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Liverpool Victoria Flexi Loan CCA Enforceable?


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In the vast majority of cases a SD is never carried through it is becoming more & more abused and is being used as a threat by creditors and particularly debt collectors.

 

The first SD they sent is now useless because it has to be acted upon within a certain time-frame.

 

There is no stigma in becoming bankrupt and in certain cases it can actually be beneficial, particularly if you are facing years of repayment. After a year it gives people the chance to start afresh & like defaults it drops off a credit file after six years. Even better if a creditor applies for it as they have to pay around £1K for the privilege.

 

Given that you have no assets it is highly unlikely that they will follow through with the SD threat, it just doesn't make sense for them to do so. They will have to pay more money to get absolutely nothing back.

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Thanks, If I was to go back I would have just bit the bullet and filed for bankcruptcy. However I feel more comfortable with the path I have chosen now I have got through the first year of constant hassle of threats. I have learnt to take them with a pinch of salt and respond to them in writing only when I feel it necessary.

 

You say they have not actioned the SD in time, what is this timeframe they have to stick to?

 

Is it worth writing to them to dispute the debt and update them on my current address? or just sit tight and see what their next step is?

 

Thanks again.

HSBC - Successfully Claimed back Charges & Interest £1265

Barclaycard Successfully Claimed back Charges & Interest £400

Abbey - Successfully Claimed back PPI £960

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You say they have not actioned the SD in time, what is this timeframe they have to stick to?
The time limit for presenting a bankruptcy petition is 4 months from the date of expiry of the statutory demand or charge for payment. If the time limit expires and bankruptcy is still sought the remedy is to serve a further statutory demand or charge. It should be noted that a statutory demand requires to be served personally i.e. by officer of court.
Is it worth writing to them to dispute the debt and update them on my current address? or just sit tight and see what their next step is?
If they haven't got your address they'll having difficulty serving a SD.
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Thanks , I was really worried until you cleared that up for me.

HSBC - Successfully Claimed back Charges & Interest £1265

Barclaycard Successfully Claimed back Charges & Interest £400

Abbey - Successfully Claimed back PPI £960

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