Jump to content

  • Tweets

  • Posts

  • Our picks

    • Future Comms issues. Read more at https://www.consumeractiongroup.co.uk/topic/416504-future-comms-issues/
      • 3 replies
    • This is a bit of a lengthy one but I’ll summerise best as possible.
      I was contacted by future comms by phone, they stated that they could beat any phone contract I have , (I am a limited company but just myself that needs a business phone and I am the only worker) 
      I told future comms my deal, £110 per month with a phone and a virtual landline, they confirmed that they could beat that, £90 per month with a phone , virtual landline  they also confirmed they would pay Vodafone (previous provider) the termination fee. As I am in business, naturally I was open to making a deal. So we proceeded. 
      Future comms then revealed that the contract would be with PLAN.COM and the airtime would be provided by 02, I instantly told them that this would break the deal as I have poor 02 signal in the house where I live as my partner is on 02 and constantly complaining about bad signal
      the salesman assured me he would send a signal booster box out with the phone so I would have perfect signal.
      so far so good.....
      i then explained this is the only mobile phone I use for business and pleasure, so therefore I didn’t want any disconnection time in the slightest between the switchover from Vodafone to 02
      the salesman then confirmed that the existing phone would only be disconnected once the new phone was switched on.
      so far so good....
      • 14 replies
    • A shocking story of domestic and economic abuse compounded by @BarclaysUKHelp ‏ bank complicity – coming soon @A_Gentle_Woman. Read more at https://www.consumeractiongroup.co.uk/topic/415737-a-shocking-story-of-domestic-and-economic-abuse-compounded-by-barclaysukhelp-%E2%80%8F-bank-complicity-%E2%80%93-coming-soon-a_gentle_woman/
      • 0 replies
    • The FSA has announced large fines against DB UK Bank Limited (trading as DB Mortgages) - DeutscheBank and also against Redstone for their unfair treatment of their customers.
      Please see the links below for summaries and full details from the FSA website.
      It is now completely clear that any arrears charges which exceed actual administrative costs are unfair and therefore unlawful.
      Furthemore, irresponsible lending practices are also unfair and unlawful.
      Additionally there are other unfair practices including unarranged counsellor visits - even if they have been attempted.
      You are entitled to refuse counsellor visits and not incur any charges.
      Any charges for counsellor visits must not seek to make profits. The cost of the visits must be passed on to you at cost price.
      We are hearing stories of people being charged for counsellor visits for which there is no evidence that they were even attempted.
      It is clear that some mortgage lenders are trying to cheat you out of your money.
      You should ascertain how much has been taken from you and claim it back. The chances of winning are better than 90%. It is highly likely that the lender will attempt to avoid court action and offer you back your money.
      However, you should ensure that you receive a proper rate of interest and this means that you should be seeking at least restitutionary damages - which would be much higher than the statutory 8%.
      Furthermore, you should assess whether the paying of demands for unlawful excessive charges has also out you further into arrears and if this has caused you further penalties in terms of extra interest or any other prejudice. This should be claimed as well.
      If excessive unlawful charges have resulted in your credit file being affected, then you should take this into account also when working out exactly what you want by way of remedy from the lender.
      You should consult others on these forums when considering any offer.
      You must not make any complaint through the Ombudsman. your time will be wasted, you will wait up to 2 yrs and there will be a minimal 8% award of interest and no account will be taken of any other damage you have suffered.
      You must make your complaint through the County Court for a rapid and effective remedy.

      Do you have a mortage arears claim to make? Then post your story on the forum here
        • Like
      • 0 replies

OFT carpet Spectrum & Money Tailor DMP Firms.

style="text-align:center;"> Please note that this topic has not had any new posts for the last 3725 days.

If you are trying to post a different story then you should start your own new thread. Posting on this thread is likely to mean that you won't get the help and advice that you need.

If you are trying to post information which is relevant to the story in this thread then please flag it up to the site team and they will allow you to post.

Thank you

Recommended Posts

The Office of Fair Trading: OFT accepts undertakings from debt management firms to improve practices

OFT accepts undertakings from debt management firms to improve practices


31/09 13 March 2009

The OFT has accepted written undertakings from three West Yorkshire-based debt management companies that they will provide higher standards of debt management services to vulnerable consumers.

The companies from which the OFT has accepted these undertakings are:


  • Buckley Stephens & Co Ltd, trading as Spectrum Financial Protection
  • Pendragon Financial Services Ltd, trading as Spectrum Financial Protection and Spectrum Financial Solutions, and
  • WKD UK Ltd, trading as Money Tailor.

Following complaints from consumers and consumer organisations the OFT considered that these companies were breaching key principles of the OFT's Debt Management Guidance, and issued notices to the companies that it was minded to revoke their credit licences. The complaints alleged that Buckley Stephens, Pendragon Financial Services and WKD had failed to provide debt management services with due care and skill, including not keeping clients informed of progress in negotiations with creditors, and failing to have adequate complaints procedures in place.

In response, all three companies and their controllers provided written undertakings that they would comply fully with the OFT's Debt Management Guidance including by:


  • informing consumers of a creditor's decision on whether or not to accept a payment proposal within five working days of being informed of the decision, and
  • dealing promptly with enquiries from creditors, as promised in customer literature provided to consumers.

All three companies have also undertaken to put in place effective and clear complaint handling procedures as required under the rules of the Financial Ombudsman Service.

Buckley Stephens and Pendragon Financial Services have committed not to take on any new debt management customers. WKD, trading as Money Tailor, will be offering debt management business to new customers and has undertaken to publish on its website a customer leaflet giving clear information about its debt management fees and services.

The companies will arrange for their compliance to be independently audited on an annual basis with the results submitted to West Yorkshire trading standards service for scrutiny. The companies, and their controllers, have undertaken to meet regularly with West Yorkshire trading standards to discuss any issues highlighted by the reports and any complaints received about their businesses.

Failure to adhere to these undertakings could lead the OFT to take action to revoke the companies' consumer credit licences.

Ray Watson, OFT Director of Consumer Credit, said:

'The matters covered by these undertakings are very serious and we will work closely with West Yorkshire trading standards to monitor their compliance. If we receive evidence of a possible breach of the undertakings, we will not hesitate to take further action.'


1. The Consumer Credit Act 1974 (the Act) requires businesses that offer goods or services on credit and/or are involved in activities relating to credit or hire to be licensed by the OFT.

2. The OFT can refuse or revoke a licence if it decides that a trader is not fit to hold one.

3. The OFT issued guidance for providers of debt management services in 2001. The Debt Management Guidance sets out minimum standards of behaviour expected of licence holders who seek to re-schedule customers' repayment of debt and charge for doing so.

4. Written undertakings, provided by way of representations to an OFT adjudicator, are one of the enforcement tools available to the OFT. Non-compliance with undertakings may be taken into account by the OFT when considering fitness to hold a licence.

5. The fact that Buckley Stephens & Co Ltd, Pendragon Financial Services Ltd and WKD UK Ltd have given undertakings will appear on the consumer credit register.

  • Haha 1

We will not be intimidated.

'The pen is mightier than the sword'.

Petition to Outlaw Debt Sale and Purchase

- can't read/post much as eye strain's v.bad.

VIVA CAG!!! :)

Share this post

Link to post
Share on other sites

Thanks for that sosumi ;)

"To love unconditionally is the greatest gift, laughter is a close second" .To give your time to help others after being helped here is the best way to show your appreciation to your fellow CAG members.


Please note that this advice is given informally, without liability and without prejudice. Seek the advice of an insured qualified professional if you have any doubts. All my knowledge has been gained here, for which I'm very grateful. I'm a Journalist, not a law professional.


If you do PM, make sure to include a link to your thread as I don't give out advice in private ;)

BB 13 - DCAs/banks and solicitors 0.


I get a fresh start to get on with learning to live with severe disabilities when they could have had something if they'd been understanding...


<--- If you feel I've helped, please twinkle my star :)

Share this post

Link to post
Share on other sites

  • Recently Browsing   0 Caggers

    No registered users viewing this page.

  • Have we helped you ...?

  • Create New...