Jump to content



  • Tweets

  • Posts

    • Spoke to my SIL a short while ago Andy and he had the following to say.....     No, he had left their employment by this time, in fact he left January of this year.     August 2013 up until January 2020     Yes, in fact he had a staff MORE card.     He laughed and said "Hell Yes" This even extended to the pubs deputy manageress whom he described as the worst offender and knew that my SIL was doing it as well as other staff members.   There is a story here....   He told me that after he had left, the company fraud guys came in to do an audit with her unofficially being the main target. He has an idea that she may well have been caught with her hand in the till and so she sang like a canary to save her own arse.
    • this is what shell have just sent me in email, confirming mistakes were made it the final response / deadlock letter, they are only telling me this now, 6 months after the deadlock letter was sent to me and long after court action started   please is the actual deadlock letter binding, or can they just noll and void it like this?   Thank you for taking the time to speak with me this evening regarding your account. As agreed, I am emailing you with the details of what was discussed during our phone call so you have a copy in writing. I advised that you previously had an account with Shell Energy (formerly First Utility) for property  and this has an outstanding debit balance of £187.24. However, due to the age of the account and when the invoice was produced on this account, this balance is being cleared. This balance will be cleared within 10 working days and the account will be closed at a zero balance. In regards to account  I advised that back billing credit of £630.45 that was applied in April 2020 was applied in error and was later withdrawn. I explained that the reason it was applied in error is because the back billing period this amount was calculated for, is the same period that the back billing was previously calculated for and a credit applied to the account in February 2017, with the amount of £1192.32 being applied to the energy account. I advised that at the time the deadlock letter was written, the information within this letter was accurate based on the account at that point. After receiving the deadlock letter, you then escalated your case to the Ombudsman. It was at this point, an agent investigated your case and realised that the back billing credit of £630.45 was applied in error. This was addressed within the Ombudsman's findings in writing and they confirmed that the £630.45 was an error and it is correct in being removed, leaving the account balance at £644.48 which is valid and liable to be paid. I appreciate that you have advised the Ombudsman case is null and void as you did not accept their decision and you are right in saying that the actual final decision that they issued was non-binding upon Shell Energy. However, this does not change the outcome of their findings or the fact that the back billing credit of £630.45 was not due to the account. You queried if our call was recorded as you would need it for a judge, to which I confirmed it was recorded. If you want me to raise a SAR for a copy of this call recording, please do not hesitate to reply directly to this email and let me know and I can arrange this for you. I advised that as your case has now been escalated to Shakespeare, legal fees have now been incurred. I advised of the breakdown of these fees: Legal representative cost £70 , Court fee £60 and interest £146.06. I also confirmed that these legal fees were on top of the account debit balance, resulting in an overall balance of £920.54. As discussed, due to the case now being with Shakespeare, I am unable to offer any settlement figure internally. However, I can arrange for Shakespeare to call you directly to discuss your account and options available. You queried if they would be able offer/discuss a settlement figure/payment plan, to which I confirmed that I could not comment on this as I do not know their process, however they will be able to discuss the options in more detail with you directly. As agreed, I will arrange for Shakespeare to call you tomorrow; Friday 27th November 2020. If they are unable to get hold of you, they should be able to leave a voicemail for you. During our call, you also queried who would appear in court to represent Shell, whether it would be a member of staff directly from Shell or whether it would be a representative from Shakespeare on our behalf. I have gone away and spoken to our legal team who have confirmed that it would be Shakespeare who would lead with a representative on behalf of Shell. I hope the information in this email clarifies our position. As advised within our phone call, I am genuinely sorry for the shortfalls you have experienced and I fully appreciate the frustration this has caused. As above, if you would like to request a copy of our call recoding from today, please not hesitate to let me know and I can raise a SAR for this. You can reply directly to this email or you can call on 0330 094 9158. Our lines are open Monday to Friday, 9:00am to 6:00pm. Please note that my working days are Wednesday to Friday each week. Yours sincerely,  
    • Every year the chancellor doles out billions of pounds of taxpayer money, but where does it go? View the full article
    • Amigo has posted a statutory loss before tax of £62.6m, for the six-month period ending 30 September, after reporting a profit of £42.3m for the previous half-year View the full article
  • Our picks

Payday loans. How did you solve them? **


Please note that this topic has not had any new posts for the last 4006 days.

If you are trying to post a different story then you should start your own new thread. Posting on this thread is likely to mean that you won't get the help and advice that you need.

If you are trying to post information which is relevant to the story in this thread then please flag it up to the site team and they will allow you to post.

Thank you

Recommended Posts

dont worry too much about bcw.. it'll take them ages to add charges on.. they'll have frozen the debt anyway.. i THINK....

 

pay off your cards and overdrafts, anything that charges you interest..

Link to post
Share on other sites
  • Replies 59
  • Created
  • Last Reply

Top Posters In This Topic

Hi,

 

I'm trying to set up payment plans with a number of payday loans but I am having trouble finding the bank details. Could someone please message me if they have any of the following bank details:

Payday UK (MEM Consumer finance)

Pounds till payday

Swift Money

Uncle Buck

Wageday advance

Payday Express

Early payday

 

I've sent them all a letter offering a £50 payment plan over 6 months but by the sounds of this forum they won't make it easy!!

Link to post
Share on other sites

Hi Lucy,

I've got some for you:

EPDL - Barclays Bank - 20.97.58 - 23985261

Wageday - Barclays Bank - 20-45-14 - 90931772

Payday Express - Barclays - 20.24.61 - 30066850

Payday UK - Barclays - 20.77.67 - 70610534

Weird that they all bank with Barclays isnt it?

:confused:

Link to post
Share on other sites

Wow! That's brilliant! Thank you very much! I suspect quite a lot of them are the same company. I found that when I applied for a number of loans they all turned out have some connection with Wageday advance...

Link to post
Share on other sites

They've replied to me saying they will only talk to me on the phone but I don't fancy being yelled at so I'm not going to call them! I have their bank details at home if you want them? I'm just going to pay them the money I've promised and ignore any communication. What happened when you defaulted? Did they try and take the money anyway? There seem to be so many horror stories online about them taking money even when you cancel cards and direct debits that I'm trying to open a new account and close the old one!

Link to post
Share on other sites
They've replied to me saying they will only talk to me on the phone but I don't fancy being yelled at so I'm not going to call them! I have their bank details at home if you want them? I'm just going to pay them the money I've promised and ignore any communication. What happened when you defaulted? Did they try and take the money anyway? There seem to be so many horror stories online about them taking money even when you cancel cards and direct debits that I'm trying to open a new account and close the old one!

 

 

Hi Lucy, I wrote to all of mine including Payday Loans and Money Shop telling them that I needed everything done via letter and email for my records and they stopped ringing when I didn't answer.

 

I also opened a new bank account and then offered payment, also all sorted now (see other posts)

 

Good luck

Link to post
Share on other sites
  • Recently Browsing   0 Caggers

    No registered users viewing this page.


  • Have we helped you ...?


×
×
  • Create New...