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    • Paragraph 18 – you are still talking about Boston stolen items. About time this was fixed??? Paragraph 19  In any event, the claimant's PS5 gaming device was correctly declared and correctly valued. The defendant accepted it for carriage and was even prepared to earn extra money by selling sell insurance in case of its loss or damage. New paragraph 20 – this the defendant routinely sells insurance in respect of "no compensation" items (a secondary contract contrary to section 72 CRA 2015) new paragraph above paragraph 20 – the defendant purports to limit its liability in respect of lost or damaged items. This is contrary to section 57 of the consumer rights act 2015. The defendant offers to extend their liability if their customer purchases an insurance cover for an extra sum of money. This insurance is a secondary contract calculated to exclude or limit their liability for the defendants contractual breaches and is contrary to section 72 of the consumer rights act 2015. New paragraph below paragraph 42 – the defendant merely relies on "standard industry practice" You haven't pointed to the place in your bundle of the Telegraph newspaper extract. You have to jiggle the paragraphs around. Even though I have suggested new paragraph numbers, the order I have suggested is on your existing version 5. You will have to work it out for your next version. Good luck!   Let's see version 6 Separately, would you be kind enough to send me an unredacted to me at our admin email address.
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Currys Proof of Purchase Needed


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Hi Guys, Have a slight problem with a Currys TV I bought 4 and 1/2 years ago. The unit cost me £1750 plus extended warranty. It was a 42" plasma screen that recently developed a dark black line down the centre. I contacted Currys who requested me to go to a local repairer to get a report on this. This I have duly done but I cannot locate my receipt and Currys are asking for this. Is there anyway that I can get a copy or proof that I bought this set from them?

I took out Mastercare warranty through them, and they have the details recorded as I contact them to verify when the warranty ran out.

 

Your help is appreciated.

 

Flyboy80 :confused:

01.08.06 - RBOS - S.A.R - (Subject Access Request) request

 

01.08.06 - Alliance @ Leicester Credit Card - S.A.R sent

03.09.06 - £495 owed - Alliance and Leicester sent cheque for £130 - Accepted as partial payment

03.09.06 Alliance & Leicester - LBA letter sent to recover remainder

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Hi, Took it on Currys finance through HFC Bank. Paid in full after a couple of months.

 

Regards

 

Flyboy80

01.08.06 - RBOS - S.A.R - (Subject Access Request) request

 

01.08.06 - Alliance @ Leicester Credit Card - S.A.R sent

03.09.06 - £495 owed - Alliance and Leicester sent cheque for £130 - Accepted as partial payment

03.09.06 Alliance & Leicester - LBA letter sent to recover remainder

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Have binned all correspondence with HFC (no longer trading) as they were just statements of monies paid etc. Nothing about with any reference.

01.08.06 - RBOS - S.A.R - (Subject Access Request) request

 

01.08.06 - Alliance @ Leicester Credit Card - S.A.R sent

03.09.06 - £495 owed - Alliance and Leicester sent cheque for £130 - Accepted as partial payment

03.09.06 Alliance & Leicester - LBA letter sent to recover remainder

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HFC Bank is still around and as this was less than 6 years ago they may still have the paperwork.

 

Contact them and ask them if they can provide you with any documentation. (the original agreement may have details on it)

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Can I ask Currys for copy or confirmation? - Would they give it, do they have to? - What about the Mastercare agreement that was taken through the store?

01.08.06 - RBOS - S.A.R - (Subject Access Request) request

 

01.08.06 - Alliance @ Leicester Credit Card - S.A.R sent

03.09.06 - £495 owed - Alliance and Leicester sent cheque for £130 - Accepted as partial payment

03.09.06 Alliance & Leicester - LBA letter sent to recover remainder

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Can try through HFC - is there a template letter on this or is it a standard CCA request?

01.08.06 - RBOS - S.A.R - (Subject Access Request) request

 

01.08.06 - Alliance @ Leicester Credit Card - S.A.R sent

03.09.06 - £495 owed - Alliance and Leicester sent cheque for £130 - Accepted as partial payment

03.09.06 Alliance & Leicester - LBA letter sent to recover remainder

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did u pay any deposit 4 this item via a credit/debit card ?

Finally if you succeed with your claim please consider a donation to consumer action group as those donations keep this site alive.

 R.I.P BOB aka ROOSTER-UK you have always been a Gent on these boards and you will be remembered for that.

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I paid a deposit at the time with credit card. Just don't want to have to get into legal wrangle with currys over it. I know 4 1/2 years may be a long time to some but in all honesty I was not going to replace my TV for at least 10 years, after spending all that money. That is why I opted for a plasma in the first place.

01.08.06 - RBOS - S.A.R - (Subject Access Request) request

 

01.08.06 - Alliance @ Leicester Credit Card - S.A.R sent

03.09.06 - £495 owed - Alliance and Leicester sent cheque for £130 - Accepted as partial payment

03.09.06 Alliance & Leicester - LBA letter sent to recover remainder

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currys will have the info on their system

i was like you about a year ago.

went in the store and they looked it up on the system.

 

you should have no issues.

 

though you say you contacted mastercard, cannot they give it to you?

 

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Ah.. duh.. that completely slipped my mind while I was pondering over the details hfc might hold.

 

Yeh so long as you gave your details when you purchased the item, just go in with a form of ID and give them your name, postcode and house number they should be able to pull it up. Reciepts are held on the computer for upto 5 years for larger items.

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Hi Guys, managed to get my proof of purchase from the store today.

The manager though was convinced that it would not help me as the TV was out of warranty. He also wished me good luck in trying to get this resolved through the customer services.

 

I really don't know what to make of his comments.

 

Regards

 

Flyboy80

01.08.06 - RBOS - S.A.R - (Subject Access Request) request

 

01.08.06 - Alliance @ Leicester Credit Card - S.A.R sent

03.09.06 - £495 owed - Alliance and Leicester sent cheque for £130 - Accepted as partial payment

03.09.06 Alliance & Leicester - LBA letter sent to recover remainder

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Hi Guys, managed to get my proof of purchase from the store today.

The manager though was convinced that it would not help me as the TV was out of warranty. He also wished me good luck in trying to get this resolved through the customer services.

 

I really don't know what to make of his comments.

 

Regards

 

Flyboy80

 

He knows that our call center is ran by capita, and to be quite frank, and with no offence to anyone inparticular, they are crap. Be prepaired for alot of stonewalling.

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Ok, so what would be my next move as I did as they have asked, sent TV to independent engineer, at my expense.

Do I need to go legal on this issue?

 

Regards

 

Flyboy80

01.08.06 - RBOS - S.A.R - (Subject Access Request) request

 

01.08.06 - Alliance @ Leicester Credit Card - S.A.R sent

03.09.06 - £495 owed - Alliance and Leicester sent cheque for £130 - Accepted as partial payment

03.09.06 Alliance & Leicester - LBA letter sent to recover remainder

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Ok, so what would be my next move as I did as they have asked, sent TV to independent engineer, at my expense.

Do I need to go legal on this issue?

 

Regards

 

Flyboy80

 

I'm sure one of the old-timers on here will be able to point you to a SOGA template letter. Basicly, send that, a copy of your reciept, and a copy of the report to customer services. They should accept your claim from there on, as they have no legal right not to.

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you should have no more issues now. and you will prob find they will replace it.

on another side note:

you mention HFC, if you paid for it by finance [even the no interest 12mts jobby]

i'd check they did not charge you PPI, 'cause the sneaky beggers did that to me ! even though it was supposed to be free finance for 12mts. i got £400 .

i say this 'cause HFC are coughing up on PPI claims at the drop of a hat.

 

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Share on other sites

you should have no more issues now. and you will prob find they will replace it.

on another side note:

you mention HFC, if you paid for it by finance [even the no interest 12mts jobby]

i'd check they did not charge you PPI, 'cause the sneaky beggers did that to me ! even though it was supposed to be free finance for 12mts. i got £400 .

i say this 'cause HFC are coughing up on PPI claims at the drop of a hat.

 

dx

 

We don't sell it anymore as of about 8 months ago. We very rarely even offered when we did sell it because sales colleagues got nothing for it, and there was no target for it. So it's not very likely, but by all means check.

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might be so now

but 4yrs ago you did

 

not your fault i know and glad you dumped them

 

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

Link to post
Share on other sites

He knows that our call center is ran by capita, and to be quite frank, and with no offence to anyone inparticular, they are crap. Be prepaired for alot of stonewalling.

DSG bringing both Sheffield and Nottm call centres back in house is the best thing they could do. I remember when Capita took over PC ServiceCall - I worked there at the time - how everything ticked nicely under DSG procedures and staff morale was great too, and then Capita changed the shifts, when we already knew what was the busier times, and a lot of the staff left which made the situation worse when they replaced them with non-technical staff (I mentored a few of them before they went on the lines, and realistically, they weren't ready technically). I left soon after... the prospect of dealing with a never-ending queue and increasingly clueless colleagues...

The above post constitutes my personal opinion on the facts in the post compared with my personal knowledge of the applicable legislation. I make no guarantees of its legal accuracy. If you are in doubt seek advice of a legal professional specialising in the area concerned.

 

If my post has helped you please click my scales!

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The above post constitutes my personal opinion on the facts in the post compared with my personal knowledge of the applicable legislation. I make no guarantees of its legal accuracy. If you are in doubt seek advice of a legal professional specialising in the area concerned.

 

If my post has helped you please click my scales!

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