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Currys Proof of Purchase Needed

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Hi Guys, Have a slight problem with a Currys TV I bought 4 and 1/2 years ago. The unit cost me £1750 plus extended warranty. It was a 42" plasma screen that recently developed a dark black line down the centre. I contacted Currys who requested me to go to a local repairer to get a report on this. This I have duly done but I cannot locate my receipt and Currys are asking for this. Is there anyway that I can get a copy or proof that I bought this set from them?

I took out Mastercare warranty through them, and they have the details recorded as I contact them to verify when the warranty ran out.

 

Your help is appreciated.

 

Flyboy80 :confused:


01.08.06 - RBOS - S.A.R - (Subject Access Request) request

 

01.08.06 - Alliance @ Leicester Credit Card - S.A.R sent

03.09.06 - £495 owed - Alliance and Leicester sent cheque for £130 - Accepted as partial payment

03.09.06 Alliance & Leicester - LBA letter sent to recover remainder

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How did you pay for the set?


Opinions are offered in good faith based upon personal experience and research. Before making any irreversible decisions the opinion of a qualified, registered and insured legal professional should be sought.

 

If my advice or information has assisted you in any way - please click my scales.

 

thanks

 

Nat West Charges £1056 WON

RBS Charges £3600 WON

RBS Unenforceable Loan £18500 Pending

RBS PPI on loan above Pending

MBNA Credit Card CCA & SAR Sent

Co-op Credit Card CCA Sent

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Hi, Took it on Currys finance through HFC Bank. Paid in full after a couple of months.

 

Regards

 

Flyboy80


01.08.06 - RBOS - S.A.R - (Subject Access Request) request

 

01.08.06 - Alliance @ Leicester Credit Card - S.A.R sent

03.09.06 - £495 owed - Alliance and Leicester sent cheque for £130 - Accepted as partial payment

03.09.06 Alliance & Leicester - LBA letter sent to recover remainder

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Does any of your corespondance with HFC have the item you bought, and the store/company you bought it from as well as the cost on it?

 

If so it can be used as proof of purchase.


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Have binned all correspondence with HFC (no longer trading) as they were just statements of monies paid etc. Nothing about with any reference.


01.08.06 - RBOS - S.A.R - (Subject Access Request) request

 

01.08.06 - Alliance @ Leicester Credit Card - S.A.R sent

03.09.06 - £495 owed - Alliance and Leicester sent cheque for £130 - Accepted as partial payment

03.09.06 Alliance & Leicester - LBA letter sent to recover remainder

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HFC Bank is still around and as this was less than 6 years ago they may still have the paperwork.

 

Contact them and ask them if they can provide you with any documentation. (the original agreement may have details on it)


Opinions are offered in good faith based upon personal experience and research. Before making any irreversible decisions the opinion of a qualified, registered and insured legal professional should be sought.

 

If my advice or information has assisted you in any way - please click my scales.

 

thanks

 

Nat West Charges £1056 WON

RBS Charges £3600 WON

RBS Unenforceable Loan £18500 Pending

RBS PPI on loan above Pending

MBNA Credit Card CCA & SAR Sent

Co-op Credit Card CCA Sent

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Can I ask Currys for copy or confirmation? - Would they give it, do they have to? - What about the Mastercare agreement that was taken through the store?


01.08.06 - RBOS - S.A.R - (Subject Access Request) request

 

01.08.06 - Alliance @ Leicester Credit Card - S.A.R sent

03.09.06 - £495 owed - Alliance and Leicester sent cheque for £130 - Accepted as partial payment

03.09.06 Alliance & Leicester - LBA letter sent to recover remainder

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Can try through HFC - is there a template letter on this or is it a standard CCA request?


01.08.06 - RBOS - S.A.R - (Subject Access Request) request

 

01.08.06 - Alliance @ Leicester Credit Card - S.A.R sent

03.09.06 - £495 owed - Alliance and Leicester sent cheque for £130 - Accepted as partial payment

03.09.06 Alliance & Leicester - LBA letter sent to recover remainder

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I have had a similar situatio with currys and they confirmed it was ok without as they had my purchases on their computer system, they will have yours as they would have taken your details for licence.

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did u pay any deposit 4 this item via a credit/debit card ?


If I have been of help to you please feel free to click my scales to the left Thanks.:)

I have no legal training and the advice I offer is what I have learnt here and offered as a matter of support. Before you commit to any Legal action you are advised to contact a qualified legal practitioner.

 

Finally if you succeed with your claim please consider a donation to consumer action group as those donations keep this site alive.

 

CARTER V Co-Op

BANK CHARGES

REFUNDED £3567

 

POMPEYFAITH V Co-Op PPI

OFFER MADE BUT REFUSED

ONGOING AND STILL ONGOING

NOW WITH THE OMBUDSMAN

 

R.I.P BOB aka ROOSTER-UK you have always been a Gent on these boards and you will be remembered for that.

 

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I paid a deposit at the time with credit card. Just don't want to have to get into legal wrangle with currys over it. I know 4 1/2 years may be a long time to some but in all honesty I was not going to replace my TV for at least 10 years, after spending all that money. That is why I opted for a plasma in the first place.


01.08.06 - RBOS - S.A.R - (Subject Access Request) request

 

01.08.06 - Alliance @ Leicester Credit Card - S.A.R sent

03.09.06 - £495 owed - Alliance and Leicester sent cheque for £130 - Accepted as partial payment

03.09.06 Alliance & Leicester - LBA letter sent to recover remainder

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currys will have the info on their system

i was like you about a year ago.

went in the store and they looked it up on the system.

 

you should have no issues.

 

though you say you contacted mastercard, cannot they give it to you?

 

dx


PLEASE DONT HIT QUOTE IF THE LAST POST IS THE ONE YOU ARE REPLYING TOO.

MAKES A THREAD TWICE AS LONG TO SCROLL THROUGH!

please do not post jpg images directly to a topic..USE PDF ....READ UPLOAD.

 

WE CAN'T GIVE ADVICE BY PM - IF YOU SEND ME A LINK TO YOUR THREAD - I WILL BE HAPPY TO OFFER HELP THERE

Single Premium PPI Q&A Read Here

Reclaim mis-sold PPI Read Here

Reclaim Bank Account, Loan & Credit Card Charges Read Here

The CAG Interest Tutorial Read Here

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remember that all which is required is proof of the contract. Receipts are the best form but not the only one. Don't let them tell you otherwise.


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Ah.. duh.. that completely slipped my mind while I was pondering over the details hfc might hold.

 

Yeh so long as you gave your details when you purchased the item, just go in with a form of ID and give them your name, postcode and house number they should be able to pull it up. Reciepts are held on the computer for upto 5 years for larger items.


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Hi Guys, managed to get my proof of purchase from the store today.

The manager though was convinced that it would not help me as the TV was out of warranty. He also wished me good luck in trying to get this resolved through the customer services.

 

I really don't know what to make of his comments.

 

Regards

 

Flyboy80


01.08.06 - RBOS - S.A.R - (Subject Access Request) request

 

01.08.06 - Alliance @ Leicester Credit Card - S.A.R sent

03.09.06 - £495 owed - Alliance and Leicester sent cheque for £130 - Accepted as partial payment

03.09.06 Alliance & Leicester - LBA letter sent to recover remainder

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Hi Guys, managed to get my proof of purchase from the store today.

The manager though was convinced that it would not help me as the TV was out of warranty. He also wished me good luck in trying to get this resolved through the customer services.

 

I really don't know what to make of his comments.

 

Regards

 

Flyboy80

 

He knows that our call center is ran by capita, and to be quite frank, and with no offence to anyone inparticular, they are crap. Be prepaired for alot of stonewalling.


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Ok, so what would be my next move as I did as they have asked, sent TV to independent engineer, at my expense.

Do I need to go legal on this issue?

 

Regards

 

Flyboy80


01.08.06 - RBOS - S.A.R - (Subject Access Request) request

 

01.08.06 - Alliance @ Leicester Credit Card - S.A.R sent

03.09.06 - £495 owed - Alliance and Leicester sent cheque for £130 - Accepted as partial payment

03.09.06 Alliance & Leicester - LBA letter sent to recover remainder

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Ok, so what would be my next move as I did as they have asked, sent TV to independent engineer, at my expense.

Do I need to go legal on this issue?

 

Regards

 

Flyboy80

 

I'm sure one of the old-timers on here will be able to point you to a SOGA template letter. Basicly, send that, a copy of your reciept, and a copy of the report to customer services. They should accept your claim from there on, as they have no legal right not to.


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you should have no more issues now. and you will prob find they will replace it.

on another side note:

you mention HFC, if you paid for it by finance [even the no interest 12mts jobby]

i'd check they did not charge you PPI, 'cause the sneaky beggers did that to me ! even though it was supposed to be free finance for 12mts. i got £400 .

i say this 'cause HFC are coughing up on PPI claims at the drop of a hat.

 

dx


PLEASE DONT HIT QUOTE IF THE LAST POST IS THE ONE YOU ARE REPLYING TOO.

MAKES A THREAD TWICE AS LONG TO SCROLL THROUGH!

please do not post jpg images directly to a topic..USE PDF ....READ UPLOAD.

 

WE CAN'T GIVE ADVICE BY PM - IF YOU SEND ME A LINK TO YOUR THREAD - I WILL BE HAPPY TO OFFER HELP THERE

Single Premium PPI Q&A Read Here

Reclaim mis-sold PPI Read Here

Reclaim Bank Account, Loan & Credit Card Charges Read Here

The CAG Interest Tutorial Read Here

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you should have no more issues now. and you will prob find they will replace it.

on another side note:

you mention HFC, if you paid for it by finance [even the no interest 12mts jobby]

i'd check they did not charge you PPI, 'cause the sneaky beggers did that to me ! even though it was supposed to be free finance for 12mts. i got £400 .

i say this 'cause HFC are coughing up on PPI claims at the drop of a hat.

 

dx

 

We don't sell it anymore as of about 8 months ago. We very rarely even offered when we did sell it because sales colleagues got nothing for it, and there was no target for it. So it's not very likely, but by all means check.


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might be so now

but 4yrs ago you did

 

not your fault i know and glad you dumped them

 

dx


PLEASE DONT HIT QUOTE IF THE LAST POST IS THE ONE YOU ARE REPLYING TOO.

MAKES A THREAD TWICE AS LONG TO SCROLL THROUGH!

please do not post jpg images directly to a topic..USE PDF ....READ UPLOAD.

 

WE CAN'T GIVE ADVICE BY PM - IF YOU SEND ME A LINK TO YOUR THREAD - I WILL BE HAPPY TO OFFER HELP THERE

Single Premium PPI Q&A Read Here

Reclaim mis-sold PPI Read Here

Reclaim Bank Account, Loan & Credit Card Charges Read Here

The CAG Interest Tutorial Read Here

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might be so now

but 4yrs ago you did

 

not your fault i know and glad you dumped them

 

dx

 

One less item of rubbish they can force us into selling.


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He knows that our call center is ran by capita, and to be quite frank, and with no offence to anyone inparticular, they are crap. Be prepaired for alot of stonewalling.

DSG bringing both Sheffield and Nottm call centres back in house is the best thing they could do. I remember when Capita took over PC ServiceCall - I worked there at the time - how everything ticked nicely under DSG procedures and staff morale was great too, and then Capita changed the shifts, when we already knew what was the busier times, and a lot of the staff left which made the situation worse when they replaced them with non-technical staff (I mentored a few of them before they went on the lines, and realistically, they weren't ready technically). I left soon after... the prospect of dealing with a never-ending queue and increasingly clueless colleagues...


The above post constitutes my personal opinion on the facts in the post compared with my personal knowledge of the applicable legislation. I make no guarantees of its legal accuracy. If you are in doubt seek advice of a legal professional specialising in the area concerned.

 

If my post has helped you please click my scales!

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Crapita run DSG call centers? OMG, not surprised the service is so poor


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The above post constitutes my personal opinion on the facts in the post compared with my personal knowledge of the applicable legislation. I make no guarantees of its legal accuracy. If you are in doubt seek advice of a legal professional specialising in the area concerned.

 

If my post has helped you please click my scales!

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