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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Teebum V Abbey **** WON !!!! ****


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Can anyone help me.

I have two bank accounts with Abbey and a credit card that I will be trying to get mt charges back on. Do I need to pay £10 on each account for data protection or can I put all 3 accounts on same letter and pay just onces.

Lets get it back

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Hi and welcome. You need to stick to 1 thread only.

 

You can combine accounts and it's only 1 X £10 but you need to keep your claim to under £5000 so it stays in the small claims court.

;) nn

FAQs: click here: http://READ THESE

 

Any views or opinions expressed are in good faith, to the best of my ability. I don't like to admit it, but I have been known to be wrong. Check other threads and if in doubt, seek professional advice.

 

 

Abbey: SETTLED IN FULL:lol:

BoS M/card SETTLED 27/09:lol:

Aqua CC (Halifax) SETTLED 28/06 :lol:

GMAC Request for refund 14/6; Prelim 31/7; LBA 11/9

First National Mortgage Data Protection Act sent 14/6 Statements 26/7

Cap 1 - SETTLED IN FULL:lol:

Abbey x 2: 50% offer refused AQ filed

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Will try to keep progress up to date.

 

 

 

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31/07/06 sent Data Protection letter to Abbey.

Lets get it back

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  • 2 weeks later...

Received this letter today, what do I do now.

Dear ********

Thankyou for your letter dated 31st July 2006 which we received on 1st August 2006, requesting information on your bank account. I also acknowledge receipt of your £10 fee for account ********1. A further £10 is required for account *********2.

Unfortunately, we are unable to supply a list of charges applied to your account for the last six years because we do not store this information seperately from other transactional data. We can only supply a list of the transactions on your account, which will include details of any charges applied.

i

 

------------------------------------------------------------

31/07/06 sent Data Protection letter to Abbey.

09/08/06 Recived fob off letter

Lets get it back

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Received this letter today, what do I do now.

Dear ********

Thankyou for your letter dated 31st July 2006 which we received on 1st August 2006, requesting information on your bank account. I also acknowledge receipt of your £10 fee for account ********1. A further £10 is required for account *********2.

Unfortunately, we are unable to supply a list of charges applied to your account for the last six years because we do not store this information seperately from other transactional data. We can only supply a list of the transactions on your account, which will include details of any charges applied.

I would like to remind you that under a Data Protection Act request, you will only receive the transactions that are currently on our system. These will be forwarded to you within 40 days, free of charge, under seperate cover. Any earlier transactions have been archived onto microfiche, which is not covered by the Data Protection Act. These archived transactions will not therefore be supplied to you under a Data Protection Act request and will not be subject to the 40 day ruling.

We can however supply details of the transactions held on the microfiche on payment of an administration fee of £10 for multiple monthly statements per account that have been archived.

It is clear from your request that you require thetransactional information that is held on the microfiche records. In order to avoid any additional delays, we will therefore use the £10 that you have sent with your Data Protection Act request, as payment for the microfiche records that you need. If you do not want us to do this please call us on the above number.

You have also asked for details of any manual interventions that mayhave been made on these accounts and I am sorry we are unable to help with this request.

 

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31/07/06 sent Data Protection letter to Abbey.

09/08/06 Recived fob off letter

Lets get it back

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Just for the record the template still states it is Abbey National plc, it is now Abbey and the address should be PO BOX 1109, Bradford BD1 5SJ. Don't know who maintains these.

Lets get it back

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yes it is, click on the link in my signature and it will take you there :-) just amend it to suit yourself

Lula

 

Lula v Abbey - Settled

Lula v Abbey (2) - Settled

Lula v Abbey (3) - Stayed

 

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