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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
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      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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elsdon VS LLoyds - 1st REPLY RECIEVED - help - NEXT STEP?


elsdon.sarah
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Hi this is my 1st post...

and am about to send off the 1st letter to the 1st of the institutions i am claiming from...

 

i know the amount i need to claim back for,its just under £300 although they are due to take over 100 more more at the start of august..:evil::-o:mad:

 

LLoyds tsb - what address should i use for the prelim approach letter? :?

 

Customer Care, Lloyds TSB, 125 Colmore Row, Birmingham B3 3SF?

or

local branch?

 

i'm scared.

pls reply somone!

I WOULDN'T CHANGE MY AUTISTIC DAUGHTER FOR THE WORLD -- BUT I WOULD CHANGE THE WORLD FOR HER

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Hi elsdon.sarah,

Well both address essentially get to the same place. The local branch post will normally be sent to the Customer Care, Lloyds TSB, 125 Colmore Row, Birmingham B3 3SF address as it is all centralised now. To save time send it to Birmingham and then when they start writing to you, address it to the address at the top of their letter head. Good Luck.

DJ Tazzz

The information I provide in replies on this site are drawn from this site and a few other external sources. I acknowledge all parties the information maybe drawn from and offer my advice and assistance freely without guarantee and risk of liability.

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:confused: Hi we had all our statements and knew amount to claim, so sent off prelim letter last week...

 

recieved what i assume to be a standard reply yesterday, saying ...

 

dear.......

 

i am just writing to let you know we have recieved your complaint - and to say how sorry i am to learn that you're unhappy with us.

 

You have my assurance that we will investigate the concerns you have raised with us - this may take a little time but i would expect our enquiries to be complete within the coming 2 weeks. We will then be able to respond in full to your complaint and at that stage, i hope, resolve matters between us.

 

In case you haven't recieved a copy of our leaflet called ' how to voice your concerns' i've enclosed one with my letter. This tells you all you need to know about resolving your complaint with us.

 

Yours sincerely

 

Ms Musarat Siddique

Customer Service Officer

 

 

what do we do next?

wait?

or send Letter before action??

 

confused!

i haven't really posted before so hope you will all be gentle with me...i've been reading everyones posts with interest for a while, and then decided to thake the plunge myself. Could not see this response letter anywhere?

I WOULDN'T CHANGE MY AUTISTIC DAUGHTER FOR THE WORLD -- BUT I WOULD CHANGE THE WORLD FOR HER

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:confused: Hi we had all our statements and knew amount to claim, so sent off prelim letter last week...

 

recieved what i assume to be a standard reply yesterday, saying ...

 

dear.......

 

i am just writing to let you know we have recieved your complaint - and to say how sorry i am to learn that you're unhappy with us.

 

You have my assurance that we will investigate the concerns you have raised with us - this may take a little time but i would expect our enquiries to be complete within the coming 2 weeks. We will then be able to respond in full to your complaint and at that stage, i hope, resolve matters between us.

 

In case you haven't recieved a copy of our leaflet called ' how to voice your concerns' i've enclosed one with my letter. This tells you all you need to know about resolving your complaint with us.

 

Yours sincerely

 

Ms Musarat Siddique

Customer Service Officer

 

 

what do we do next?

wait?

or send Letter before action??

 

confused!

i haven't really posted before so hope you will all be gentle with me...i've been reading everyones posts with interest for a while, and then decided to thake the plunge myself. Could not see this response letter anywhere?

 

Wait for the 14 days and then send your LBA - exactly what you told them you would do in your prelim.

Consumer Health Forums - where you can discuss any health or relationship matters.

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thanks, i mean is it 14 days from when i sent letter?

 

or 14 days from recieving this one?

 

is this a standard letter response?

I WOULDN'T CHANGE MY AUTISTIC DAUGHTER FOR THE WORLD -- BUT I WOULD CHANGE THE WORLD FOR HER

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thanks, i mean is it 14 days from when i sent letter?

 

or 14 days from recieving this one?

 

is this a standard letter response?

 

14 days from when you sent letter - they have a few response letters all saying the same thing just with a different play on different words!

Consumer Health Forums - where you can discuss any health or relationship matters.

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Please post everything on one thread to keep your progress to date together and helps people to answer, especially when you are further along the process.

 

Times to allow them to respond begin from when they receive your letters, so if you post 1st class, you can assume that the bank receive them the following day.

 

The more you understand the process the more confident you will become, so keep reading the FAQ's, step-by-step instructions, and around the forum (especially Lloyds) so you will know what to expect and how to respond.:wink:

The Consumer Action Group is a free help site.

Should you be offered help that requires payment please report it to site team.

Advice & opinions given by Caro are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

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thank you - i am really nervous, yet excited about it. i am not claiming a huge amount compared to some people here (approx 300) but it is a lot to me and it is my money...and i AM going to get it back....i hope :confused:

I WOULDN'T CHANGE MY AUTISTIC DAUGHTER FOR THE WORLD -- BUT I WOULD CHANGE THE WORLD FOR HER

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  • 2 weeks later...

recieved the usual standard letter from

Ms Musarat Siddique, customer serice officer.

 

basicly saying this is the banks final response, if i remain dissatisied i can go to ombudsman...

 

do i do this or shall i proceed with LBA...this is what i think i should do, just not certain...have been reading lots on here but have not come across this question. :-(

 

thanks to anyone who can help :)

 

sarah

 

also how do i edit my original thread title as it still says 1st response recieved.

any help appreciated :oops:

I WOULDN'T CHANGE MY AUTISTIC DAUGHTER FOR THE WORLD -- BUT I WOULD CHANGE THE WORLD FOR HER

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recieved the usual standard letter from

Ms Musarat Siddique, customer serice officer.

 

basicly saying this is the banks final response, if i remain dissatisied i can go to ombudsman...

 

do i do this or shall i proceed with LBA...this is what i think i should do, just not certain...have been reading lots on here but have not come across this question. :-(

 

thanks to anyone who can help :)

 

Ombudsman cannot help wit hthis - next stage is LBA then MCOL if no response in time scale

 

sarah

 

also how do i edit my original thread title as it still says 1st response recieved.

any help appreciated :oops:

 

Sorry don't know but wish I did!

Consumer Health Forums - where you can discuss any health or relationship matters.

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don't know wish i did?

 

oh....

 

can anyone else help? lba or ombudsman?????????

 

I meant I didn't know about changing titiles!

 

Sorry sarah that got stuck in the main body - Ombudsman is a waste of time as they will not make a ruling on legalites - next step is LBA.

Consumer Health Forums - where you can discuss any health or relationship matters.

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Sarah please read the Faq's and around this forum so you fully understand what you are doing as it is clear by your question that you have not done this .Mistakes can be costly .

When you want to fool the world, tell the truth. :D

Advice & opinions of Janet-M are offered informally, without prejudice & without liability. Use your own judgment. Seek advice of a qualified insured professional if you have any

doubts.

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