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Parcel delivery insurance is prohibited under section 57 – Consumer Rights Act – Read about It Here and in The Times. ×


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    • ch114275
      10 years of iIncorrect reporting to CRA's by EE

      By ch114275 · Posted

      Hello Caggers,   I've been trying for years to get an old EE account wiped off my credit file. It was opened in 2013 and almost immediately defaulted but was shown as "Payment Arrangement" ever since. I contacted EE by telephone in 2022 and was advised it had not been wiped because therte was still £69 owing, so I paid it and thought it would correct once the CRA's updated their reporting cycle.   However, it has still not been removed. I made a formal complaint on 27/03/2024 and have had contact with the executive team who advised that  "EE account 106985089 has now been deleted from the Credit File as it failed to close as it was reporting the payment arrangement set up despite, as advised this failing which should have resulted in a further default showing.  Please be advised the deletions we have completed take 24 hours to update if a paid service is used to view the Credit File. If the customer uses one of the free services to view the Credit File, the recordings update in 24 hours but the changes can take up to 30 days to be visible on a new copy of the Credit File. I have requested compensation and been advised by EE that another team are looking into this. That was almost 2 weeks ago and there has been no contact since, despite me chasing it. I do not want to go to court and would rather settle this amicably. However,I have been advised that I might have a claim for aggravated damages due to the length of time the incorrect reporting has been on my file and the fact that I told EE about this issue and paid the demanded outstanding amount of £69 almost 18 months ago. Should I just wait for EE to reply or should I start building my case against them? Is their statement admissible as evidence of their blame or do I need to dig a bit more? I made a DSAR which was initially rejected as having no data found yet. I trawled my e-mails from 2013 and found the account number and mobile number, so I'm now awaiting the result of my 2nd attempt at DSAR. I have very little in the way of proof of actual loss except a mortgage refusal e-mail from HBOS in 2015. I have also had high interest loans and credit over the last 10 years but again cannot directly attribute this to this one specific error. There were other items on my credit file that could also have contributed to a low credit score too and I'm not out to cash in on anything. I want to make sure I don't end up shooting myself in the foot for any obvious reason and would appreciate any help from anyone who has had similar experience with breaches of DPA.
    • slick132
      HMRC demanding repayment of tax refund - Fast Tax Rebates Ltd again

      By slick132 · Posted

      Noted. Keep an eye on the other threads here including the update a few hours back by Rob Carr.
    • dx100uk
      Lowell/Shoes SPC Claim Forfar Sheriff Court - Old Newday Credit Card.

      By dx100uk · Posted

      dont need statements. nor std info sheets. EVERTHING else  dx
    • dx100uk
      Caught with Childs 5-10yrs railcard

      By dx100uk · Posted

      they have 6mts else it dies. ................. BUT yet again today you've posted on someone else's thread posts now moved here. please keep to your OWN THREAD!! now to date you've not bothered to reply to our questions so we CAN help you.    
    • hii
      Caught with Childs 5-10yrs railcard

      By hii · Posted

      Update: tfl is taking me to court I'm trying to get an ooc claim from them but they have not been replying to my emails. 

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    • Post in Suing a parcel delivery company when you don't have a direct contract with them – third-party rights Copy of judgment available

      BankFodder posted a post in a topic,

      We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

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      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Parcel delivery insurance is prohibited under section 57 – Consumer Rights Act – Read about It Here and in The Times.

Robbinson way! chasing old HSBC joint business loan

RW Fugitive

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citizenB

citizenB

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Yes, almost certainly you need to report them to the OFT.. they will not get involved in individual cases, but they do keep a record of complaints made which are then used when a company reapplies for its licence.

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RW Fugitive

RW Fugitive

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Yes, almost certainly you need to report them to the OFT.. they will not get involved in individual cases, but they do keep a record of complaints made which are then used when a company reapplies for its licence.

 

Well I will definitely report them, they won't be bullying me that's for sure ;)

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sillygirl1

sillygirl1

Posted
Posted

It is well worth reporting them, they like to take liberties and the more reports the so called regulatory authorities get the better.

 

Try to stay off the phone with them, I know it is tempting to wind them up but it doesn't really help much.

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RW Fugitive

RW Fugitive

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It is well worth reporting them, they like to take liberties and the more reports the so called regulatory authorities get the better.

 

Try to stay off the phone with them, I know it is tempting to wind them up but it doesn't really help much.

 

I know, I just lost it, had bad news and their letter was the straw etc... I will report them for sure, should have done it earlier this year! Thanks for replying x :)

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RW Fugitive

RW Fugitive

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It might also be Harassment which is a criminal offense.

Best one of the more senior members think that one over for you and give a better answer.

 

If feels like it.... still nothing from them in the post after our conversation. hmmm

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BRIGADIER2JCS

BRIGADIER2JCS

Posted
Posted

They most likely to use 2nd class post so don't fret, at present I would say this has not reached harassment level but is getting close.

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RW Fugitive

RW Fugitive

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They most likely to use 2nd class post so don't fret, at present I would say this has not reached harassment level but is getting close.

 

Thanks... yeah they took about 2 weeks to get back to me earlier in the year when I told them it was Statute barred. I've still got all copies and proof of postage / signed for copies etc. I shall wait and see what happens next.. ;)

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BRIGADIER2JCS

BRIGADIER2JCS

Posted
Posted

Write back to the compliance Manager saying

 

Dear Sir or Madam,

 

I have received your letter dated xx xx xxxx asking how Robinson Way have failed in dealing with this allged debt, I would think it is quite palin to anyone who has read my previous letters : PLEASE NOTE THIS ALLGED DEBT IS STATUTE BARRED AND I WILL NOT BE MAKING ANY PAYMENT OR OFFER OF PAYMENT.

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RW Fugitive

RW Fugitive

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Write back to the compliance Manager saying

 

Dear Sir or Madam,

 

I have received your letter dated xx xx xxxx asking how Robinson Way have failed in dealing with this allged debt, I would think it is quite palin to anyone who has read my previous letters : PLEASE NOTE THIS ALLGED DEBT IS STATUTE BARRED AND I WILL NOT BE MAKING ANY PAYMENT OR OFFER OF PAYMENT.

Final Response.

 

Thanks... would I be best sending it "signed for", so they can't claim they never received it?

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BRIGADIER2JCS

BRIGADIER2JCS

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Thanks... would I be best sending it "signed for", so they can't claim they never received it?

yes so it there on Monday for them.

Any Letters I Draft are N0T approved by CAG and no personal liability is accepted.

Please Consider making a donation to keep this site running!

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sillygirl1

sillygirl1

Posted
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This is where you reply using their headings

 

WHERE HAVE WE GONE WRONG

 

You have not stopped your harrassment of myself, so a full report is going to the relevant authorities.

 

This alleged debt is statute barred, if you do not know the legal meaning of statute barring I suggest you ask a qualified legal representative.

 

For clarification, on my part this means I am not going to make any payment for this alleged debt now or in the future and you must stop harrassing me.

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42man

42man

Posted
Posted (edited)

LETTER BEFORE ACTION

 

Dear Sir / Madam

 

I am in receipt of your recent letter entitled 'WHERE HAVE WE GONE WRONG'

 

I will state for the record

 

I will not be making any kind of payment towards a debt that is statute barred, you claim to have received 'payments' that imply that the alleged debt is NOT statute barred. If you feel your case has any kind of merit then you will have no hesitation informing me just how these payments were made, the dates and times and what method of payment was made and where. I have previously told you my situation by recorded delivery mail.

 

Your letter is headed "WHERE HAVE WE GONE WRONG" I will categorically state that this is the question you will be asking yourselves after:

 

a) A harrassment case in court

 

b) When the Office Of Fair Trading see that you are clearly in breach of not only their guidelines, but also your 'governing body' (The CSA), and more seriously the Consumer Protection From Unfair Trading Regulations 2008, You will be asking the same question when you have 'requirements' imposed on you or a fine.

 

After the date on this letter above, if I have to continue to write to you then I will charge you £20 per letter. Also if it is your intention to issue a court claim, then it will be defended most vehemently, and when the issue of costs arises I will have no hesitation in showing this letter and previous correspondence to the judge.

 

I would also quote to you the well known case of Arkell vs Pressdram.

 

I trust this makes my position completely clear.

Edited by 42man
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