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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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EGG..ppi refused HELP


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egg sent me a reply today saying my claim for miss sold ppi was refused because....

" in 2001 i applyed for the card online and they do not provide any advisory service as part of their online service.asked to read the terms & conditions and required to speciffically confirm that i aggreed to them "

goes on to say

"please find enclosed a copy of your real time application (application review )this cannot be changed manually by egg personel.

on the second page towards the bottom there is a box which reads accident & sickness etc..and if i had not opted into CRP this box would say none "

is all lost ?

was it a box i had to un tick ?

Edited by candycane
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I had a similar case and just last month the Financial Ombudsman Service ruled in my favour. Egg accepted the decision. It doesn't matter that you ticked the box; the question is whether the insurance was appropriate and whether you had sufficient information to make an 'informed' decision. I recommend that you complain to the Financial Ombudsman Service.

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Hi

 

This is not so much 'helping'.....more 'identification' i.e. I identify with you bcos my credit agreement is also with the awful EGG, and it was also done ONLINE and I also received the letter u received saying BUG OFF U , BCOS U APPLIED ONLINE.

 

I was advised on the forum to persevere, which I am doing and my next step is to ask them to CANCEL THE PPI (for which I am still paying) as well as state a few things again ie the legal position, reason why I was clearly missold etc...But there's lots of stuff already on the forum and I'm still going thru all the stuff b4 i send them letter 2 (v. hard as i am rubbish with maths or anything technical and i have PN Depression) as i want to make sure that i get it totally right. If I get another BOGGOF letter, I think the Ombudsman letter comes after that. But, bcos I am new on here and still very slowly reading stuff, please don't take this as advice and please do read up more about it on the forum

 

Good luck

Edited by TerriblyShafted
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