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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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What is the council tax exemption that applies?


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I got a question regarding council tax, at my old uni (well, before I transferred to London), I was living in a house, but I was living alone, I was a full time registered student. The uni used to send over details of all the students who were registered to the local borough council. I've been told that full time students registered at a higher education instituition should be fully exempt from council tax, however for 2 years I was only granted the 25% discount as they classified it as a one person residence. Looking back I never challenged them and just paid the bill (which came upto £1400/year, which is a hell of a lot to student who only gets around £4000 loan). Did they apply the right discount? Or did they pretty much take advantage of my single person status as opposed to student status and applied the lesser discount? Any thought and opinions would be helpful and much appreciated.

 

Many thanks in advance :)

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  • 2 weeks later...

I used to work for a local authority in the council tax dept, and unfortunately it looks to me like they've taken advantage of you. Good news, however, we had many students with the same problem in my office - if you have proof regarding your status as a student for the period they were charging you 75%, write a letter to the authority concerned, attach the proof and you should be elgible for a full refund.

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  • 2 weeks later...

I agree with ultimate, when you're a full-time student, you should be council tax exempt. I'm a full time degree student and it's taken me a few months for sort out, but as soon as I said full time student, they said all I had to do was get a council exempt certificate from my uni and that would be proof enough of my status.

 

Goodluck

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