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Citi Cards CCA request not signed for


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Hi folks,

 

I sent out seven CCA requests in all almost a fortnight ago. All have been signed for according to Royal Mail (mostly with one signature for a bundle of mail) except the one for CitiCards.

 

I sent it to

 

Citi Cards

PO Box 49920

London

SE5 7ZF

 

Anyone know if I should send another one, or is there a better address? I got this one from my statement.

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Probably be best off sending the request to their registered address

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Hi folks,

 

I sent out seven CCA requests in all almost a fortnight ago. All have been signed for according to Royal Mail (mostly with one signature for a bundle of mail) except the one for CitiCards.

 

I sent it to

 

Citi Cards

PO Box 49920

London

SE5 7ZF

 

Anyone know if I should send another one, or is there a better address? I got this one from my statement.

 

This seems to be a common problem sending CCA requests to PO Boxes! Marking the envelope as payment enclosed seems to help! I tried a little experiment with Cap One! Sent 2 letters by registered post one marked payment enclosed one not! Guess which one got signed for!

I now look on the net for a real address, eg the registered office.

Take Care Jon

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  • 3 weeks later...

OK, some progress, if it can be called that. Standard letter from Citi received in response to my CCA request, accompanied by t&cs (the current ones, not the original ones).

 

The letter

 

I know they don't actually have to send a signed agreement as they say, but have they complied otherwise?

 

Do they have to send a "photocopy" so to speak of the original t&cs, even if the signature and date are blacked out or would the form of wording (in a different) format, be compliant?

 

A little confused.

Edited by broccoli_greens
forgot to include letter link
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