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    • No, do the section 75 chargeback to your credit card provider.
    • See what dx thinks but it seems to me that sending a photo of your own pass isn't relevant to what happened. Let's wait and see what he says. HB
    • 1st letter image.pdf1st letter 2nd page.pdf
    • Many thanks for the replies and advice!   I what to send this email to the Starbucks CEO and the area manager. Your thoughts would be appreciated.   [email protected] [email protected]   Re: MET Parking PNC at your Starbucks Southgate site   Dear Ms Rayner, / Dear Heather Christie,   I have received a Notice to Keeper regarding a Parking Charge Notice of £100 for the driver parking in the Southgate Park Car Park, otherwise infamously known as the Stanstead Starbucks/McDonalds car park(s).   Issued by: MET Parking Services Ltd Parking Charge Notice Number: XXXXXXXXX Vehicle Registration Number: XXXX XXX Date of Contravention: XX.XX.XXXX Time: XX:XX - XX:XX   After a little research it apears that the driver is not alone in being caught in what is commonly described as a scam, and has featured in the national press and on the mainstream television.   It is a shame that the reputation of Starbucks is being tarnished by this, with your customers leaving the lowest possible reviews on Trustpilot and Trip Advisor at this location, and to be associated with what on the face of it appears to be a doubious and predatory car park management company.   In this instance, during the early hours of the morning the driver required a coffee and parked up outside Starbucks with the intention of purchasing one from yourselves. Unfortunately, you were closed so the driver walked to McDonalds next door and ordered a coffee, and for this I have received the Notice to Keeper.   It is claimed that the car park is two separate car parks (Starbucks/McDonalds). However, there is no barrier or road markings to identity a boundary, and the signage in the car park(s) and outside your property is ambiguous, as such the terms would most likely be deemed unfair and unenforcable under the Consumer Rights Act 2015.   I understand that Starbucks-Euro Garages neither operate or benefit from the charges imposed by MET Parking. However, MET Parking is your client.   Additionally, I understand that the charge amount of £100 had previously been upheld in court due to a ‘legitimate interest in making sure that a car park was run as efficiently as possible to benefit other drivers as well as the local stores, keeping cars from overstaying’.   However, this is not applicable when the shop or store is closed (as was the case here), as there is no legitimate interest. Therefore, the amount demanded is a penalty and is punitive, again contravening the Consumer Rights Act 2015.   As the driver’s intention of the visit was genuine, I would be grateful if you could please instruct your client to cancel this Notice to Keeper/Parking Charge Notice.   Kind regards
    • I received the promised call back from the Saga man today who informed me that the undertakers have decreed it IS a modification and they will need to recalculate a quote individually for me. However it all sounds very arbitrary. The more I think about it, and with help from forum replies, the more I am sure that it is not a modification. If for example the original seatback had become damaged by a spillage or a tear, I would be entitled to replace it with the nearest available part. The problem is when it comes to a payout after an accident, there is no telling what an individual insurer will decide when he notices the change. I am still undecided which of the two best routes to go with, either don't mention the replacement at all, or fill in the quote form without mentioning, and when it comes to buying the insurance over the phone, mention it at the time.
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Argos Extra

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Argos Extra Extra good service

Published by reduk054

13th November 2007

icon1.gif Argos Extra

Such good customer service as the service that I received on Sunday does not happen often, and when it does, it needs to be recognised, and sung from the roof tops!

Argos Extra local store were amazing. I am shocked about just how helpful they were! And it wasnt as if I was even spending a whole load of money!

I hope that the manager acts upon my thank you letter by congratulating the staff involved.

Really really impressed!




By barracad on 13th November 2007, 21:17

icon1.gif Re: Argos Extra

What happened?





By reduk054 on 13th November 2007, 21:26

icon1.gif Re: Argos Extra

Ahh yes baccarad - that could be helpful for others!


Had been on-line and noticed a deal for christmas presents (sorry better not specify incase little eyes notice!), and Argos has a great deal, so reserved everything for collection in store. When I got to the pay point with my reference number, the price differed to my online quote. The cash desk lady asked for assistance, which came immediately (even though the store was sooooo busy!) and the customer helper (not sure of proper job title) spent the next half an hour working out an even better deal and made sure that we got the maximum gift vouchers (another in-store promotion). I cannot describe just how hard she worked on our behalf, and went over and above the call of duty.

Result, two potentially ecstatic children on Christmas day.

2) Parents with more money to spend on presents

3) gift vouchers

4) my confidence in high street customer services restored!






By reduk054 on 28th November 2007, 22:25

icon1.gif Re: Argos Extra

Just a quick update, received a personal letter from the store manager, who aknowledged my thanks, and has shown my letter to the staff member involved, and thanked me, as people often do not tell him if they have done a good job! So I am really pleased again.




By nuttysquirel on 14th January 2009, 14:01

icon1.gif Re: Argos Extra

Nice one - Argos extra are normally very helpful to me smile.gif





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