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    • The G7 hasn't gone to plan, has it?   Rather than showing the UK off as a potential global leader, Johnson has probably started a trade war with the EU and is being told that other nations don't trust him.
    • Hi   I assume this mattress was the Tenants own property?   So after moving out the Tenants provided an attachment showing a stained mattress and wanting full deposit back and threatening to claim against you for this.   1. Tenants failed to notify you of this stained mattress issue until the end of tenancy after they had vacated the property.   2. You have no evidence that this was the actual mattress used in that property nor evidence to back up there claim the staining caused this mattress damage.  (i.e. one of them could have had an accident and wet the bed or done this when they moved from the property).     3. Ask them that you wish the mattress independently inspected. (which you are fully entitled to do and if it proves this claim is false it will be added to the deposit claim by you the landlord for damages as well as the Garden if you need to get landscapers in to carry out the work that should have been carried out by Tenants as per Tenacy Agreement and raised  by yourself (Landlord) on a few occasions which Tenants failed to rectify even at end of tenancy.   4. Ask them to provide you with the contact details of there Contents Insurance Company (tenants whether Private or Social Housing should always take out and have Contents Insurance but is up to that tenant) bet they don't provide it Big question is the Deposit protected in a Tenancy Deposit Scheme (TDS) and those Tenants that have left were given a copy of the Prescribed Terms for that TDS? (Bear in mind you may need to tell TDS that you are in dispute with the Tenant about damages i.e. mattress and Garden)    
    • plenty of time to research and calm down. nothing much to do until the end of june.    
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    • Hi again   Yes, it's been a lovely day weather wise.   Guess you've better things to do with weather like today than help with this problem, so thanks very much for your input, it's very much appreciated.   Late this afternoon I did receive a reply from the tenants, and they are asking me to go 50/50 with getting the garden sorted, not only that, as they have moved away they are expecting me to get the quotes.   Regarding you view on this issue, its so easy not to see the whole picture and my thoughts that the staining damp may be of their own doing didn't occur to me as I was so locked into the historical leak. Taking a closer look at the room in question today, I'm convinced that they are trying it on with the stained mattress- they did mail through a picture and then a receipt for supposedly the mattress. My wife and I then took both the pic and receipt to the bedding store where purchase was made to ask if the two married up, the picture does not show any emblems/manufactures logo or such to prove that this is the case, so we are none the wiser- our thoughts being that the stained mattress is from elsewhere.   A few days back I spoke to our letting agent regarding all of this, as was quite correctly mentioned there are two parts to this equation, namely the mattress and then the property.   Our agents mentioned to me that as an inventory was not carried out initially with the let, (hindsight) the pictures that were used to advertise the property could not be used as evidence to present to the TDS to be compared to the pictures now as there is no proof that the advertising pictures were in fact how the property was when the let started. I mentioned that all digital pictures have a means of finding when that pic was taken- Geo tag/Metadata- agent was quite surprised by this. The agents thoughts then went for a hide in a vacuum-   This is going off at a tangent here-many moons ago my wife studied computer science at a local University, one of her classmates who she is still in touch with is now a practising Solicitor. My wife suggested that maybe I give her a call, a bit rude I guess, but I did  phone and with the pleasantries out the way  I asked for her opinion of the best way to get this sorted. Her remit isn't landlord type stuff, however she will speak to a colleague on Monday and come back to me.   The property is due to be relet on the 21st, we will ensure that the new tenants move in to a home that is immaculate and welcoming, trouble is its getting a tadge close to get the garden issues sorted in time.   I know that all this will get closure in the end, but at the moment I've had more fun with a toothpick-   Again, many thanks.
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Currys customer care and a 6 Months old LCD


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Hi,

I bought a 40 inches Samsung LCD TV of currys store 6 months ago from there branch in hove and paid extra for the what ever happens three years warrenty beliving that if any thing would happen to my set I will get it replaced or exchanged in two to three days at most not more (that's why I bought the extra warrenty for plus the tv is still under a year old so I am prootected both ways) any way since the first day I got the tv the picture keept flicking but wasn't much . during august till early november I have been away from home and when I came back the flicking has incresed untill a week ago the screen went all black/dead and the tv on standby .I called currys customer repair center which told me it's going to take at least a week for an enginer to come and check it , I also contact smsung (the brand) and they said the same . any way that TV is the main set I have at my property and I am a disabled person so spending most if not all my time in front of it. any way I waited for the enginer call who changed the main board but found the tv still dead and has to order more parts and arrange for another appointment . I went to the store where I got the tv from and asked if I will be able to get a replacment or if I could get a loan set untill my tv is repaird (although as a common sense I belive if it went that soon while it's still a 6 month old and still under both warrenties I should get a replacment immediatly . isin't that why I have a warrenty??? )the guy (I belive from the mangment) at the store as soon as he heard about the problem got rude and refused to lent me another set and said unless 28 days has passed we will not look in to it plus all the sets we lent to people in the past had came back in bad state so we will not lent any ones out I mentioned that I will contact cosumer direct and he smilled and said some customers tried that but it's of no use . so it is not just that but also he is judjing me of other people faults!!!

I don't belive that is a right way in dealing with customers plus that wasn't my first purchase of currys as I did buy lots of stuff before of them but I jess I was lucky as I didn't need there repairs before, but I think from now going on I have to think twice before going for my future purchases.

So the fault was from the manufature but I have to pay for it in waitting/ calling and accepting a second grade product refurbished which wasn't fit for the purpose and didn't even lasted 8 months + treated bad if I asked for it politly to be replaced or payment refunded (what a service Currys).

I like your help/ advise on this guys.

regards

 

p.s

by the way I have also sent a letter to Currys main head office which I got advice about it from consumer direct website that asks for 14 days reply back and I did send it recorded delivery and I am still waitting for there reply.

I have also read that in cases like that I should have got what called athorisation number to get a set from the store but I got nothing.

Edited by user2244
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Well the whateverhappens guarantee you bought basicly covers you for the following:

 

 

  • They guarantee an engineer out within 2 days
  • They have 21 days to fix your TV from it being taken for repair
  • If they cannot repair your TV or are waiting on parts after 21 days, you can request that it be written off and you will be sent vouchers with which to replace the TV with one of similar specification.
  • It covers you for accidental damage

Unfortunately it does say all this in black and white on the contract you signed. Ignore the person who said it's 28 days, because this is for people claiming under warantee or an old mastercare guarantee.

 

Neither the warantee it's self, or the whateverhappens guarantee give you the right to instant replacement, unless returned within a period of around about 28 days either faulty or unopened, under store policy. This is because legaly the retailer has the right to offer a remedy which is cost effective, taking into account any inconvenince you might suffer, which in the case of a luxury item such as a TV is next to none I'm afraid.

 

The vast majority of store managers won't lend stock out to customers, this is due to the vast amounts of stock theft we get, they just don't trust anyone, which when your a company losing millions to stock theft each year, I'd say is fair enough.

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Also dont get confused between store policy and customer service staff.

 

The staff have to deal with irate customers and they have to work within the store policies (even though in many cases the store policies seem to be in direct conflict with SOGA)

 

Always be polite and courteous, and you will find that the store staff usually will bend over backwards to do WHAT THEY CAN for you, but be aware they are very small, underpaid, often under trained, and generally undervalued cogs in a massive corporate machine.

Opinions are offered in good faith based upon personal experience and research. Before making any irreversible decisions the opinion of a qualified, registered and insured legal professional should be sought.

 

If my advice or information has assisted you in any way - please click my scales.

 

thanks

 

Nat West Charges £1056 WON

RBS Charges £3600 WON

RBS Unenforceable Loan £18500 Pending

RBS PPI on loan above Pending

MBNA Credit Card CCA & SAR Sent

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thanks for your rply but if the fault wasn't mine and the tv had a manufature fault while it is still new i belive it fells under the not fit for purpose term (as I don't think a tv is just made by the manufature to only last a few months) also I had a look through other threads on the site and here is part of the regulations

 

Sale of Goods Act 1979. Supply of Goods and Services Act 1982. Sale and Supply of Goods Act 1994. The Sale and Supply of Goods to Consumers Regulations 2002.

Key Facts:

 

• Wherever goods are bought they must "conform to contract". This means they must be as described, fit for purpose and of satisfactory quality (i.e. not inherently faulty at the time of sale).

Goods are of satisfactory quality if they reach the standard that a reasonable person would regard as satisfactory, taking into account the price and any description.

• Aspects of quality include fitness for purpose, freedom from minor defects, appearance and finish, durability and safety.

• It is the seller, not the manufacturer, who is responsible if goods do not conform to contract.

 

:confused:

also regarding them refusing to lent a unit I belive it's part of customer care responsibelity to provide a replacment untill I get my tv sorted (well they have all my details and I have paid them for product and that product will be with them till they fix it + I didn't ask for a brank new tv to be lent to me just a small used one till my tv is repaird).

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I agree 100% with everything you say and I am in no way arguing with you about anything.

 

I was merely pointing out that it is not the fault of the customer service staff that your TV failed, nor is it their fault that they have a no lend policy. These are things to take up in writing with the bigwigs of the organisation, not shout at the poor guy/girl on the shop floor who is doing their best with inadequate resources.

It feels good to vent at someone, but these guys dont deserve your ire - they, personally have done nothing wrong.

Opinions are offered in good faith based upon personal experience and research. Before making any irreversible decisions the opinion of a qualified, registered and insured legal professional should be sought.

 

If my advice or information has assisted you in any way - please click my scales.

 

thanks

 

Nat West Charges £1056 WON

RBS Charges £3600 WON

RBS Unenforceable Loan £18500 Pending

RBS PPI on loan above Pending

MBNA Credit Card CCA & SAR Sent

Co-op Credit Card CCA Sent

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Also dont get confused between store policy and customer service staff.

 

The staff have to deal with irate customers and they have to work within the store policies (even though in many cases the store policies seem to be in direct conflict with SOGA)

 

Always be polite and courteous, and you will find that the store staff usually will bend over backwards to do WHAT THEY CAN for you, but be aware they are very small, underpaid, often under trained, and generally undervalued cogs in a massive corporate machine.

 

thank for your reply but belive me I am a very polite person but I don't like it when I have the right to be helped in something I paid my hard earned cash in and at the minute I ask for exeplanation being treated rude by people who were very happy to offer there help yesterday before me paying for the item and completly change after they get my money.

 

If they get under paid or under trained I belive that is there problem with there head offices and not something I as a customer has to pay for.

 

If I am wrong please correct me and thanks for your advice

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If they get under paid or under trained I belive that is there problem with there head offices and not something I as a customer has to pay for.

 

once again 100% correct.

 

If they are rude to you then all the above does not apply - they deserve everything they get. But most of the time they are doing the best they can with the little they have.

Opinions are offered in good faith based upon personal experience and research. Before making any irreversible decisions the opinion of a qualified, registered and insured legal professional should be sought.

 

If my advice or information has assisted you in any way - please click my scales.

 

thanks

 

Nat West Charges £1056 WON

RBS Charges £3600 WON

RBS Unenforceable Loan £18500 Pending

RBS PPI on loan above Pending

MBNA Credit Card CCA & SAR Sent

Co-op Credit Card CCA Sent

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I agree 100% with everything you say and I am in no way arguing with you about anything.

 

I was merely pointing out that it is not the fault of the customer service staff that your TV failed, nor is it their fault that they have a no lend policy. These are things to take up in writing with the bigwigs of the organisation, not shout at the poor guy/girl on the shop floor who is doing their best with inadequate resources.

It feels good to vent at someone, but these guys dont deserve your ire - they, personally have done nothing wrong.

 

dear friend I am not a young person to shout at any one or to be inpolite with any person as I know it's not there fault (there cctv camaer is there and it's a true wittnes they can check if even my voice never went more than a meter ) the problem is at there side as that guy is the one got exited as soon as I told him there is a faulty tv. The problem is that he didn't want to hear any thing all he wanted to hear is you buying more and paying nothing more.

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I am not a young person to shout at any one or to be inpolite with any person

 

:D I love the implication that the young are the ones who are impolite, in my experience of dealing with the general public the Elderley are just, if not more likely, to be rude (Especially to younger people).

 

I do not suggest that YOU would be rude or impolite, I just stand the corner of those who are effectively caught between the , justifiably irate customer, and the uncaring corporate machine.

 

I wish you the best in sorting your issue and also wish there was some constructive assistance I could give to you. I hope you get your problem sorted soon

Opinions are offered in good faith based upon personal experience and research. Before making any irreversible decisions the opinion of a qualified, registered and insured legal professional should be sought.

 

If my advice or information has assisted you in any way - please click my scales.

 

thanks

 

Nat West Charges £1056 WON

RBS Charges £3600 WON

RBS Unenforceable Loan £18500 Pending

RBS PPI on loan above Pending

MBNA Credit Card CCA & SAR Sent

Co-op Credit Card CCA Sent

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thank flyingdoc . by the way the guy at the mentioned store looked more than 50ish (so wasn't a young person ;) plus I belive he is from the managment not just a young guy who is new and untrained.

well if he got to that position and still untraind then god help us we customers.

Edited by user2244
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I mentioned that I will contact cosumer direct and he smilled and said some customers tried that but it's of no use.

 

I think that smile would be wiped off his face when TS have to intervene. Consumer Direct pass on to TS details of manager contact which does not result in the problem being sorted out.

 

These guys really annoy the pants off me. I have dealt with many smug managers whose smiles have been turned into snarls once they have been compelled to do what they should do in the first place.

 

I'm hoping DSG are to be put on an undertaking no to engage in this practice. Pity it is not working with Phones4U...

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And what do you think the company exec's would do when they find out a manager has been unhelpful to someone who in their eyes is trying to take money back off them.

 

Slap on the wrist over the phone by a regional manager probably, and at the very worst, having to redo customer service training (2 day course). They have nothing to fear from being reported for being rude, if they were reported for something like assault or verbal abuse they'd do something. But being rude to someone after a return.. no chance.

 

Also, I know you've said you've never been rude, which is great. But as someone who is usualy on the recieving end of this sort of thing in the store, I'll tell you this. Make sure you keep your anger in check, as flyingdoc mentioned above, we are paid next to nothing, poorly trained in most cases as any worthwhile staff learn from experiance, and kept on a short leash as far as store policy goes. The reason I mention this, is because when I ask most people to stop shouting at me, they usualy reply with "I'm not shouting". Alot of people don't realise they're doing it. But we don't have to put up with it.

 

Bare in mind, we are well within our rights, to give anyone the customer service hotline number, and refuse them service if they start abusing us. And usualy we have panic buttons, security guards and 10 - 20+ other staff in the building if anyone really kicks off with us.

Edited by Renzokuken

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And what do you think the company exec's would do when they find out a manager has been unhelpful to someone who in their eyes is trying to take money back off them.

 

Slap on the wrist over the phone by a regional manager probably, and at the very worst, having to redo customer service training (2 day course). They have nothing to fear from being reported for being rude, if they were reported for something like assault or verbal abuse they'd do something. But being rude to someone after a return.. no chance.

 

Also, I know you've said you've never been rude, which is great. But as someone who is usualy on the recieving end of this sort of thing in the store, I'll tell you this. Make sure you keep your anger in check, as flyingdoc mentioned above, we are paid next to nothing, poorly trained in most cases as any worthwhile staff learn from experiance, and kept on a short leash as far as store policy goes. The reason I mention this, is because when I ask most people to stop shouting at me, they usualy reply with "I'm not shouting". Alot of people don't realise they're doing it. But we don't have to put up with it.

 

Bare in mind, we are well within our rights, to give anyone the customer service hotline number, and refuse them service if they start abusing us. And usualy we have panic buttons, security guards and 10 - 20+ other staff in the building if anyone really kicks off with us.

 

 

dear Renzokuken , from reading between your lines I belive you work for a store as mentioned above and had bad expereance from some customers + by the way I have also gone through some of your old posts/history on this site regarding dealing with simeller problems and I feel you are always taking the deffending part for stores like that (nothing wrong with that as it puts there ideas and they way the store thinks and there point of view.good work).

 

Well first I would like to mention that every one is different than the other and also every customer is different than the other and also stuff it's normal in life to have variaties . I for my self belive that understand each one individualy is the best way and you can't bend a law to get my right and will never being abusive /rude to stuff to make them do what I want and people who does this should not be alowed to enter the store again . But also I would like to you to put yourself for just five minutes as the customer who worked hard , save and went to that store to buy something he always wanted to have , after paying that hard earned money and went home with the item (by the way if he is one penny less that the product price they will refuse him the product) after a few months that item became faulty not due to his use but as that item is not fit to be used for say one year. and when you sold it to you he said what ever happens we will give you a replacement or fix it and when you turned back they became rude to you and refused to even give you something to watch during that time (you have kids at home or you are disabled and that thing is essential to you what ever it is) would you accept that and stay with out one for 21 days?? are you going to be glad about the way they treated you?? do you think you spent that hard earned cash + the amount you paid for your warrenty right?? I am sure you will not be happy (if I am wrong please correct me??) .

Today you are one of those stuff tommorrow or after 30 years you will be a pinsioner so think it both way please.

 

the last thing is regarding how much they pay stuff or how bad this is goes back on the employe him/here self if he/she is not happy of how much he is being paid or the pressure they are putting on him/her it's nothing to do with customers (if they didn't like being there they can try to find other places to work at .I don't think they glue there feet to the store!!) common sense.

 

please look it through the other person eye to judge if that was you would you like it??

 

thank you

Edited by user2244
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Bare in mind, we are well within our rights, to give anyone the customer service hotline number, and refuse them service if they start abusing us. And usualy we have panic buttons, security guards and 10 - 20+ other staff in the building if anyone really kicks off with us.

 

Sorry but is that part to threaten me & others/customers not to complain or to ask for refunds/replacement or lent items and or to speak about any problem with item we buy of the store???well I will put that part in mind next time I want to buy an item that I will be beaten and handed to police if I just complained.who am I to stand aganist that army??? .no man I am just a poor old soul that can't stand all that and will propably die from the first hit,take the tv and take more cash if you want just let me live the rest of my days.Please enlighten me and I will be very thankfull .

 

where is consumer rights in that.not just consumer rights where is human rights in that too:confused:???

Edited by user2244
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I'm sorry, but I'm really stuggling to read your posts.

 

From the points I managed to pick out.

 

Yes, I do work for currys, I think 90% of the people who frequent these boards know this by now, although your wrong in thinking that I tow the company line, just posting on here is enough to get me sacked.

 

Your right, I could find a new job, luckly my job isn't customer service at the moment, although it has been before, I moved to a sales position because I was becoming ill with stress. And finding a new job in the current economic climate would be difficult if not impossible.

 

And finaly that was not intended as a threat, you've already mentioned you didn't shout at the staff, and I commend you for that. All I'm saying is, if you do find yourself getting angry, keep it in check because customer service staff are not there to take abuse, and have a range of measures to deal with you if you do get out of hand. Anger will get you nowhere.

 

Also below your post is an edit button, it's advisable to use that rather than double posting.

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I'm sorry, but I'm really stuggling to read your posts.

 

From the points I managed to pick out.

 

Yes, I do work for currys, I think 90% of the people who frequent these boards know this by now, although your wrong in thinking that I tow the company line, just posting on here is enough to get me sacked.

 

Your right, I could find a new job, luckly my job isn't customer service at the moment, although it has been before, I moved to a sales position because I was becoming ill with stress. And finding a new job in the current economic climate would be difficult if not impossible.

 

And finaly that was not intended as a threat, you've already mentioned you didn't shout at the staff, and I commend you for that. All I'm saying is, if you do find yourself getting angry, keep it in check because customer service staff are not there to take abuse, and have a range of measures to deal with you if you do get out of hand. Anger will get you nowhere.

 

Also below your post is an edit button, it's advisable to use that rather than double posting.

 

I see . first my writting is in plain english so easy to read and that is not the point as most users (I think) could read it and get an idea of the problem). so that doesn't bother me.

second thing I don't care much about the internal issues of Currys regarding wages, jobs etc as that is there own business which I don't have to worry about or interffer with.

all I am worried about is my rights as a customer who paid for a faulty item and came here for advice that's it & other people thoughts on this etc (I belive that's what this site is for) . if I was a trouble maker then I wouldn't be here but in the preson . so how they beat up customers that was mentioned in your post (you work there and you know better) .But I know that if any thing like that happened from my side I will be paying for it now and if it happend from there side it will be a legal case on tv /newspaper every where as I will take legal steps through my solisitor & the media and get there cctv films etc (by the way I have worked 15 years in politics and I have a Master degree in political science ) .

 

Last thing thanks again for the help you offerd in this matter and have a good night.

regards

Edited by user2244
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