This may help someone who is dispute with Bank over poss card cloning

[Madamfluff]

Me and Hubby bank with the co-op and they have already alerted us to a cheque transaction for 9,000 which was from a stolen cheque book.

 

Today my husband got an automated phone call saying there might have been unlawful use of his card, the call asked him to listen to recent card transactions and to press to speak to someone if any transaction didnt match up with known purchases .

 

In fact there were 4 1 for £3.01 for a computer shop - 2 1p transactions for a well known mobile phone shop ( am I allowed to say who they are) and the biggy £600 for a catalogue shop.

 

When my husband spoke to the Bank it seems that their suspicions were aroused by the 2 1p purchases obviously from the cloner ( with help from a staff member) checking the pin worked

 

This may help someone who is in dispute with their banks , if they find the same very small amounts taken out before a large amount it may be the same type of thing and I am assuming if the co-op get suspicious then other banks should also have the same type of security checks

 

As it was all the transactions happened today and my husbands card was blocked so we have not lost anything, but I know some people are not as lucky so hope I have helped

[buzby]

Useful they trapped this - however interesting they didn't rely on the usual stance that there had been a PIN disclosure and you were on your own. Unfortunately, under the T&C's chip and PIN operates under, consumers are always disadvantaged.

[hm_murdoch]

I was just reading this post.

 

The type of transactions look to be whats classed as CNP (mail order) card holder not present fraud and most probably done over the internet.

 

A website will normally do a check on the card for a small amount to make sure its a valid card number and everything matches up. Usually a fraudster will do this to check the card works and try to guess the CVV number. Once a small transaction is made a bigger transaction is then tried.

 

All backs use the same fraud systems.

[rickyd]

When my husband spoke to the Bank it seems that their suspicions were aroused by the 2 1p purchases obviously from the cloner ( with help from a staff member) checking the pin worked

 

Be careful here! Staff members don't know your pin numbers only you do so unless you have proof I'd reconsider that statement.

 

Its nice to see that banks do look after our interests sometimes.

[hm_murdoch]

Buzby the pin number is not used in mail order transactions. Which is the type of fraud that was committed.

 

As for the bank checking on the fraud yeah they are looking after you all but also in away they are covering there backs too.

 

I spent a few years when I still lived in England working in the fraud department for a bank and I know how every works and how the banks find fraud.

[rickyd]

Of course they are looking after their own interests as well, why shouldn't they.

 

I think the point that buzby was making was that banks usually hide behind the "you must have disclosed you PIN as our systems are foolproof" defence. It's very refreshing to hear that they didn't do this.