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pinkpetal

Please Help - Urgent Advice needed

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Please can anyone offer advice.

 

We took a tenancy agreement through a letting agency on wednesday 18th february and now have several problems.

 

Went into the property on Thursday to find that the property has not been cleaned, carpets are very dirty and marked. cobwebs in every room. walls badly marked and paintwork dirty / dusty. Cooker is filthy and the isolation switch is broken. Cooker also trips out the electrics. Unable to get dishwasher to work and there is no instruction book. Curtains are mildewy and badly creased. Windows dirty with mildew.

 

Was given a copy of a check out agreement dated 16th february - appears to be from the previous tenant - we have been charged £144 for legal documentation and inventory - is this acceptable ?? Inventory did not reflect the cleanliness of property and many things not on it

 

Called the letting agent to the property on Thursday pm to see the state of property. They noted my issues and advised that they would speak to the landlord.

 

Phoned them on Friday to be told that, the landlord had been to the property on the Wednesday and was happy with the condition apart from a couple of shrubs in the garden which needed cutting back and because of this they would not agree to pay for cleaners to come in and sort it out and would have to get the previous tenants to agree for this to come out of thier deposit which could take a couple of weeks and even then may not be agreed.

 

Phoned them again on Friday and told them that this was unacceptable as these issues were not our problem and that the landlord must sort it out as we are unable to move our belongings into the property. They also made out that we had pushed to get keys which meant that they did not have time to check the property properly - we advised them in the first week of january that we wanted to take the tenancy from 15 Feb and we called a couple of weeks before that date to ask if we could change to 16th of Feb as 15th fell on the weekend !!!!

 

So Phoned them again this morning to be told that they were still waiting for a response - advised them that I wanted a response by close of business today. I advised them that I would arrange the cleaning myself, but would be billing them for time at current rates and any equipment and materials required to do this. Also advised that I would expect a rebate for rental for all the days that we have been unable to use the property.

 

Guess what .... still no further forward.

 

Does anyone have any ideas where we go from here ? Now have no choice but to make an office visit tomorrow and would really appreciate some ammo to take with me.

 

Thanks

Pink

X


PINKPETAL

 

Lloyds TSB (1) Statements received

LLoyds TSB (2) Statements Received

LLoyds TSB (3) Statements received

Halifax Credit Card (1) Statements received

Halifax Credit Card (2)

SARS request Sent

RBOS (Halifax) Credit Card (3) SARS has Elapsed, on 54 days now

Barclaycard - Goodwill offer of £264.00 :mad:

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bump !!


PINKPETAL

 

Lloyds TSB (1) Statements received

LLoyds TSB (2) Statements Received

LLoyds TSB (3) Statements received

Halifax Credit Card (1) Statements received

Halifax Credit Card (2)

SARS request Sent

RBOS (Halifax) Credit Card (3) SARS has Elapsed, on 54 days now

Barclaycard - Goodwill offer of £264.00 :mad:

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Are they an ARLA regulated agent?


started with first letter 17/07/07

 

LLoyds TSB.........Received letter from them, now on hold

Halifax Bank.......Received letter from them, now on hold

Capital one CC.....Received offer letter, rejection letter sent.

Citi CC.................Haven't herd a thing, 1st letter then LBA, 14 days are up N1 going in.

Halifax CC............Haven't herd a thing, 1st letter then LBA, 14 days are up N1 going in.

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yes they are members of ARLA.


PINKPETAL

 

Lloyds TSB (1) Statements received

LLoyds TSB (2) Statements Received

LLoyds TSB (3) Statements received

Halifax Credit Card (1) Statements received

Halifax Credit Card (2)

SARS request Sent

RBOS (Halifax) Credit Card (3) SARS has Elapsed, on 54 days now

Barclaycard - Goodwill offer of £264.00 :mad:

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Call ARLA first, then when you see the agent tell them that you will be complaining to ARLA in writing include photos, if they are a member of an ombudsman cc all letters to them too. The best form of action is through letter. Correct the inventory and initial the bottom of ALL the pages, copy and include it in your complaint letter, normally if the agent does not receive a signed inventory back you are agreeing to it , the thing is if it is not clean when you move in it doesn't have to be when you move out!


started with first letter 17/07/07

 

LLoyds TSB.........Received letter from them, now on hold

Halifax Bank.......Received letter from them, now on hold

Capital one CC.....Received offer letter, rejection letter sent.

Citi CC.................Haven't herd a thing, 1st letter then LBA, 14 days are up N1 going in.

Halifax CC............Haven't herd a thing, 1st letter then LBA, 14 days are up N1 going in.

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Thanks for that. I am really fed up with the whole situation. What do I do with regard to the electrics as one of the appliances they have supplied is tripping out the circuit - which means that something is wrong somewhere. Now I know that they do not legally have to provide an electrial testing cert, but is there anything about having to ensure that electrical installation and appliances being safe as there is also a broken isolation switch on the cooker.


PINKPETAL

 

Lloyds TSB (1) Statements received

LLoyds TSB (2) Statements Received

LLoyds TSB (3) Statements received

Halifax Credit Card (1) Statements received

Halifax Credit Card (2)

SARS request Sent

RBOS (Halifax) Credit Card (3) SARS has Elapsed, on 54 days now

Barclaycard - Goodwill offer of £264.00 :mad:

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If the appliance is on the inventory as working then it must work and be safe to use or its the landlords duty to replace it or get it repaired. Let the agent know that you are going to contact the council to get an environmental officer to inspect the electrics as you feel they are unsafe. ARLA is your best tool at the moment as agents don't like complaints going to them. Just remember photographical proof and copy all of your letters to them.

Send all letters to the agent recorded or signed for.


started with first letter 17/07/07

 

LLoyds TSB.........Received letter from them, now on hold

Halifax Bank.......Received letter from them, now on hold

Capital one CC.....Received offer letter, rejection letter sent.

Citi CC.................Haven't herd a thing, 1st letter then LBA, 14 days are up N1 going in.

Halifax CC............Haven't herd a thing, 1st letter then LBA, 14 days are up N1 going in.

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Just chipping in on thsi thread --Having just Let a property for the First time -- .. prior to any Let going ahead we have had to have Electrics Test - Energy and Gas --- so if the cooker is deemed as dangerous --check or ask landlord -for a copy of the Electric report. Cant help with the technical side though :-( But good luck

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