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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 162 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Boonyed v Barclays **WON**


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I sent a letter last week requesting a set of statements for two Barclays accounts. I contacted the Customer relations dept. on 08457 555 555 today as I haven't heard anything as yet.

 

I spoke to a very nice young lady who arranged for the statements to be sent to me in the next 7 to 10 days. She was very helpful and although she didn't question my request, seemed a little surprised when I said I wanted paperwork for the last six years.....perhaps no one has told her what's going on yet!!!

 

Anyway here's hoping everything goes well and I'll keep you posted.

Andy

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Got my first lot of statements today, they only cover one of my accounts which I opened in 2002. The total amount of referal fees is about £340, following a quick flick through, I'll have a closer look later, fill in the interest spreadsheet and get ready to hit them with the first letter.

 

COME ON!!!

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Got my second set of statements today and was quite surprised when I found that I'd only been charged £70 in total for the main account. But with £340 on the second account, plus interest, it's still worth claiming back.

 

I'll be sending my letter tomorrow.

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We are following your case boonyed , thought because no one has posted any replies I'd let you know that we are reading them.

Keep posting and letting us know how you are getting on.

When you want to fool the world, tell the truth. :D

Advice & opinions of Janet-M are offered informally, without prejudice & without liability. Use your own judgment. Seek advice of a qualified insured professional if you have any

doubts.

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My DPA letter, sent on 9th March to Barclays, has now been answered and I received another set of statements today by registered post.

 

The letter accompanying them said that I could have a set of statements, but I would have to forward a cheque for £10 (two accounts) before they would send them........very strange!!!

 

Obviously, I wont be sending the payment again, but its obvious to me that they are under a bit of pressure and these letters are standard correspondance sent to appease the unruly mob.

 

Andy

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Got a letter yesterday from Barclays;

 

I am sorry you are unhappy with the charges you have incurred. Your comments are receiving attention and one of my team will contact you again as soon as possible.....

 

Should you wish to discuss the matter further, please do not hesitate to contact us on 0207 116 4561.

 

Yours sincerely

 

 

Head of Customer Relations

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Well its 14 days on Tuesday since my first letter was sent by registered post and I haven't heard a thing yet.

 

I'm about to get the second letter cut, pasted, altered and printed off ready to get it sent on Tuesday. I know its not as much as many people on here are claiming, but its my money not theirs, they took it from me illegally and I want it back!!!

 

Good luck to everyone else.

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What do you know, I telephoned the Wife at home today, just prior to sending my LBA, and she tells me that I have recieved a letter from Barclays with an offer of £200.

 

That put me in a bit of a quandry as to whether or not I should accept. So I had a read through some of the posts on here and I've decided to stick to my guns and send the LBA anyway.

 

I'll keep you posted.

Andy

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As the 14 days before action timescale includes bank holidays, could someone please offer some advice on whether or not i should add a couple of days to my deadline or should stick to the 25th April?

 

I would imagine that if this goes to court and I can show that I have been flexible with timescales and deadlines, they would look more favourably on my claim.

 

BOON

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Hi Booyed,

 

It seems I am at the same stage as you are with my case... Gonna motivate my sister into action hopefully this weekend too!

 

When that letter arrives offering you less than half it does make you think shall I just accept... but hey, until this site highlighted the fact that I could claim my money back I was happy with nothing... so Im gonna go the whole way too!

 

Drafting the next letter after posting this...

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As the 14 days before action timescale includes bank holidays, could someone please offer some advice on whether or not i should add a couple of days to my deadline or should stick to the 25th April?

 

I would imagine that if this goes to court and I can show that I have been flexible with timescales and deadlines, they would look more favourably on my claim.

 

BOON

 

Can anyone advise please?

BOON

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  • 2 weeks later...

Well, nothing came in the post this morning, so I have just filed a County Court claim against Barclays Bank for £499.07.

 

The process was quite simple though I did have to monkey around with the model text from the library section to get it to fit into the text box provided. The problem was that when I was filling in the claim form it prompted me to add a section of text if I wanted to claim the interest incurred, so I cut and pasted that into the box and went over the 1080 characters, or 24 lines, allowed.

 

When I trimmed it down, I was still taking up more lines than I should have so I had to go through it all and see where I could trim a little more. Not too onorous a task though, I'm sure the bunce will make up for the hassle.

 

Wish me luck, and if there are any out there who have got this far with Barclays please get in touch, I might need a little reassurance.

 

BOON

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Guest red_ratty_rat

Me too… I’m experiencing problems with Moneyclain.gov.uk website while registering the particulars of my claim. WARNING: Claim Particulars: This information is required and must be no more than 24 lines or 1080 characters. The following characters cannot be used & "

 

I don't suppose you could help out by posting your wording to help me out as mine just keeps bouncing back and I don't know why? (XXX out your personal details)

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Notice of issue received from Northampton County Court;

 

Your claim was issued on xxxx....

The court sent it to the defendant on the same day by first class post and will be deemed to be served on !!!!!!!. The defendant has until kkkk (14 days) to reply....

 

If they file an acknowledgment of service, they have 28 days (from service date (!!!!!!)) to file a defence or contest the courts decision.

 

All together this action was very straight forward!! Anyone thinking of not going all the way with this, need not be phased by the court process.

 

Don't be worried there's loads of help and support on this site and you should remember that ultimately the law is on your side.

 

Andy

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  • 2 weeks later...

Andy

 

I have had the same issue with the amount of txt that can be added in the money claim site. I have submitted a claim today and therfore would be interested to hear any news that you have. please keep us updated

 

Hope all goes well for you

 

Many thanks

 

James

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