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    • Hi,   Not sure if this is the right part of the forum to ask this but I have a default on my credit report for an old HSBC current account dating back to 2015.  The default has been placed by Intrum Finance.   My question is that I thought a default is usually for something where a credit agreement existed?  Can they list a default for a current account where there was no agreement in place?   Thanks in advance,
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BankFodder

Email or contact details for NatWest

style="text-align:center;"> Please note that this topic has not had any new posts for the last 2978 days.

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Have you managed to obtain email addresses, direct telephone numbers or high level names of the NatWest Bank customer services department?

 

These details can save a great deal of time for people who are trying to claim and are attempting to penetrate these bureaucracies at a level where they can have meaningful contact.

 

We would like to post these details for others to use.

 

If you can let us have this information, please contact a moderator by PM.

Thanks


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Make your Data Protection Act application direct to: -

 

Mr Alex Lyons

Data Protection Manager

Retail Regulatory Risk

2nd Floor

Business House B

GOGARBUREN

P.O.Box 1000

EDINBURGH EH12 1HQ

  • Confused 1

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John Cunnane

Manager

Customer Relations Unit - Depot Code 040

225 Shenley Road, Borehamwood, WD6 1TE

External: 020 8236 8007

Internal: 4040 8007

Fax: 020 8236 8010

 

Nigel Owen

Media Relations Manager - NatWest

020 7672 1932 / 0776 642 0981

020 7672 1934

 

Caroline Harris 020 7 672 1931

 

Customer.Relations@natwest.com

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Brian O'Mahoney

NatWest Customer Lending Centre

PO Box 25723

St Georges House

5 St Georges Road

Wimbledon

London

SW19 4WL


Egg/CapQuest 2 - CCA sent 12/04/07 ****RESULT****

Barclays Bank/Lowell 1 - CCA sent 12/04/07 ****RESULT****

 

Halifax/CapQuest 1 - CCA sent 12/04/07 SD issued ****WON with COSTS****

 

Barclaycard/Cabot - CCA Sent 12/04/07 Unenforcable Application Form

Smile/Lowell 2 - CCA sent 12/04/07 Unenforcable Application Form

NatWest/Fredrickson International - CCA sent 12/04/07 No Reply

 

Halifax/1st Credit - CCA sent 17/04/07 No CA but Threats from 1st Credit & Connaught! - Still Nothing but still chasing!

 

Student Loans Company/CapQuest 3 - CCA sent 11/06/08 - No Reply.

Lowell 3 - Ignored them went over their heads to Capital One

 

Halifax - S.A.R - sent 17/04/07 Completely incomplete!

Halifax 2 - S.A.R - sent 11/06/08 - Scant Info

Capital One - S.A.R - sent 11/06/08 - Scant Info

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Phone 0131 626 1165

Fax 0131 626 3049


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Hi Everybody

 

I just joined today - Go to the TOP man at RBS & NATWEST - The Guy is

Sir Fred Goodwin Chairman & CEO of the RBS Group. He reads every

complaint letter himself - if the suits try to hide anything from him he

goes balistic ! and he is a trained lawyer.

 

Mary McCallum Personal Assistant to Sir Fred Goodwin

0131 523 2033

 

You will get prompt attention and satisfaction

 

Wilip Woy

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What is the address??

 

I'm having a poke about right now - and it's not easy to find one that says, "here's where to write to Fred". Quelle surprise....

 

But, that's a Glasgow number I think.

 

That said, I've found a registered address in Edinburgh..

The Royal Bank of Scotland plc, 36 St Andrew Square, Edinburgh,EH2 2YB

 

I want to ring that number and ask his assistant for their postcode - just to check - but I'm scared she'll ask me why and I'll bottle it!! :D

 

From http://www.citizenbanksucks.com I see :-

PO Box 31, 42 St Andrew Square Edinburgh EH2 2YE

 

But I take the point elsewhere on this forum that Nat West issues should be addressed to Nat West. But then.... letters to "Fred the Shredder" (as I've seen him referred to) is another avenue!

 

Sorry if this isn't much help, I'm trying to save people time (I hope) and show that pinning the CEO down isn't that easy.


But then again, what do I know?

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Gogarburn

Edinburgh

EH12 1HQ

 

Thats the address.. Just called her...


If you find this post useful, please click the Scales of 'Justice' in the top right corner. Thanks ;)

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Guest Alison82

Yep, just googled it, full address:

 

The Royal Bank of Scotland Group plc

Business House F, Level 2

RBS, Gogarburn, P O Box 1000

Edinburgh

EH12 1HQ

Tel 0131 556 8555

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Sent my original DPA to the Edinburgh address (for credit card info, mind you) and reply came from this address:

 

Credit Card Operations

Regulatory Risk

PO Box 5636

Southend on Sea

SS99 1WJ

 

Tel No: 01702 371 316

Fax : 01702 278 409

 

and was signed by a Data Protection Officer.

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just wanted to add another addy, Ive just issued my prelim approach to this address:

Natwest

Credit Management Services

1-3 Kendal court

Ironmasters way

Telford

TF3 4DT

 

I got the address off the woman i spoke to on the phone on friday when enquiring about charges..

xxxx


Abby acct 1, Preliminary approach letter issued 7/4/06

Natwest, result, full refund given, and more!!

T-Mobile, RESULT, refund given!!

DPA Request letter Abby, acct 2, issuing soon

 

Everythings Relative..(updated)Charges 'owed' to date = £225

One day the world will be fair... Maybe....

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Another useful contact for the same Customer Rerlations address at Shenley Road Borehamwood, may be STUART HIGLEY.

 

I have just received all 6 yrs worth of statements from his office, following my first letter requesting details of charges. Having picked through all statements and finding £965 in charges, I'm sending my second letter directly to him this time. Wish me luck!

 

Hope this helps.

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All I did to get my statements was contact the CS department on 0845 6052605 I asked for 6 years of statements to be sent to me and the customer services representative arranged it over the phone so my statements are in the post (hopefully!!)


NatWest - £3750 - Settled

HSBC - £1100 - Settled

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Aha!

 

135 Bishopsgate

London

EC2M 3UR

 

Registered office, according to an account transaction listing I got yesterday...

  • Confused 1

DPA Letter received by NatWest 11/04/2006

DPA Request expires 21/05/2006

Statements received 15/05/2006

LBA sent 15/05/2006

 

If you find me vaguely coherent, click the scales.

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When all else fails, you should look at the Information commissioners website for the definitive address to send DPA requests to. This is from THE Data Protection Register:

 

Registration Number: Z5619639

Date Registered: 03 August 2001 Registration Expires: 02 August 2006

 

Data Controller: THE ROYAL BANK OF SCOTLAND PLC

Address:

36 ST ANDREW SQUARE

EDINBURGH

MIDLOTHIAN

EH2 2YB

 

also:

 

Registration Number: Z4936258

Date Registered: 06 October 2000 Registration Expires: 05 October 2006

 

Data Controller: NATIONAL WESTMINSTER BANK PLC

Address:

135 BISHOPSGATE

LONDON

EC2M 3UR

 

These are the addresses that they have given the Information commissioner as addresses where DPA requests should be made, and so can be regarded as definitive for your purposes.

  • Confused 4

Robertxc v. Abbey - £3300 Settled in full

Robertxc v. Clydesdale - £750 Settled in full

Nationwide v. Robertxc - £2000 overdraft wiped out, Default removed by order of the sheriff

Robertxc v. Style Card - Default removed by order of the sheriff

Robertxc v. Abbey (1) - Data Protection Act action. £750 compensation

Robertxc v. Abbey (2) - Data Protection Act action. £2000 compensation, default removed

 

The opinions on this post are those of Robertxc and not necessarily the opinions of the group and do not constitute sound legal advice. You are advised to seek professional legal advice.

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Hi All

 

Just to keep you all updated I have just spoken to Sir Fred Goodwin's PA and she has given me email contact details for Michael Duncan- Sir Fred's right hand man!

 

Email for all RBS and Natwest cases- Michael.duncan@rbs.co.uk, apparently he looks at all complaint letter and will intervene if he sees it to be necessary.

 

Here goes.......:D

 

Thanks

Lena

  • Confused 1

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I did a bit of a search about along with a friend of mine in the legal business and came across the complete NatWest/RBS Directors list....The Ones in black have a standard service address, couldn't dig any deeper, but the ones in Red are their actual home address!!

 

 

 

Company Secretary

MILLER ROY MCLEAN

* ***** ******

*********

**** ***

 

Directors

 

ARCHIBALD SINCLAIR HUNTER

36 St Andrews Square

Edinburgh

EH2 2AD

 

ROBERT AVISSON SCOTT

***********

*********

******

*****

****

 

PETER DENIS SUTHERLAND

*************

*********

******

 

 

LAWRENCE KINGSBAKER FISH

* as Hunter

 

COLIN ALEXANDER MASON BUCHAN

* as Hunter

 

JAMES MCGILL CURRIE

* as Hunter

 

STEPHEN ARTHUR ROBSON

*********

*********

****

********

 

 

JOSEPH PATRICK MACHALE

* as Hunter

 

FREDERICK ANDERSON GOODWIN

**********

********

********

 

 

GORDON FRANCIS PELL

* as Hunter

 

THOMAS FULTON WILSON MCKILLOP

************

*********

*******

******

 

 

CHARLES JOHN KOCH

* as Hunter

 

JANIS CAROL KONG

*as Hunter

 

GUY ROBERT WHITTAKER

*as Hunter

 

WILLIAM MICHAEL FRIEDRICH

Eagle House

108-110 Jermyn Street

London

SW1Y 6RP

 

JOHN ALASTAIR NIGEL CAMERON

*as Hunter

 

MARK ANDREW FISHER

*as Hunter

 

I think we may have stumbled across a little piece of golddust?

 

===MODERATED===

SORRY, HOME ADDRESSES ARE A NO-NO.

===bandit's personal edit===

I had a black one when it should have been red....

 

oh well, was worth a try :)


08-05-06 - Data Protection Act sent to NW

08-05-06 - MP letter sent to Oliver Letwin (Cons, Dorset West)

25-05-06 - Statements and Data Protection Act received (14 days)

07-06-06 - Prelim letter sent to S.Higley claiming £1226.03

09-06-06 - LBA sent, due to negative response

29-06-06 - Claim served (Acknowledged 30-06-06)

27-07-06 - NW's Deadline - received 27-07-06

24-08-06 - AQ received and returned - Deadline 08-09-06 - Both returned

20-09-06 - 1st Offer - £850.00 with confidentiality REJECTED

05-10-06 - 2nd Offer - £1456.80 with confidentiality ACCEPTED

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LolStevo

 

Send the DPA to

 

Mr Alex Lyons

Data Protection Manager

Retail Regulatory Risk

2nd Floor

Business House B

GOGARBUREN

P.O.Box 1000

EDINBURGH EH12 1HQ

 

and start a new thread so we can see how you get on :)

 

Bandit


08-05-06 - Data Protection Act sent to NW

08-05-06 - MP letter sent to Oliver Letwin (Cons, Dorset West)

25-05-06 - Statements and Data Protection Act received (14 days)

07-06-06 - Prelim letter sent to S.Higley claiming £1226.03

09-06-06 - LBA sent, due to negative response

29-06-06 - Claim served (Acknowledged 30-06-06)

27-07-06 - NW's Deadline - received 27-07-06

24-08-06 - AQ received and returned - Deadline 08-09-06 - Both returned

20-09-06 - 1st Offer - £850.00 with confidentiality REJECTED

05-10-06 - 2nd Offer - £1456.80 with confidentiality ACCEPTED

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You make the cheque payable to NatWest, and you send it, along with your DPA request letter, to Alex Lyons. His/her address can be found on this thread (on Page 2, I think).

  • Confused 1

DPA Letter received by NatWest 11/04/2006

DPA Request expires 21/05/2006

Statements received 15/05/2006

LBA sent 15/05/2006

 

If you find me vaguely coherent, click the scales.

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The address I,ve got is Sir Fred Goodwin,Chief Executive,,Group Chief Executives Office,42 St Andrew Square,Edinburgh,EH2 2YE .Hope that is of some use to you

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Hi guys, don't know if this has been posted or not - but just phoned natwest on 08456052605 and they're supplying me with my statements for £5 (if they actually send em ;) ). So that may be useful for others rather than writing off.

  • Confused 1

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This is the person whom delt with my Dpa REQUEST

 

Joyce E Tudor

Retail Regulatory Risk

Direct Line 0131 626 1165

fax 0131 626 3049

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Hi

Can anyone help? Im so confused to exactly where I send my letter asking back for charges to. I requested my statements over the telephone and got a standard letter from the customer care team whos address is

Customer lending centre

PO box 253

740 Waterside drive

Aztec west

Almondsbury

Bristol

BS99 1ET

 

Should I send it here or elsewhere???

 

many thanks

 

linz

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because i'm in debt recovery office hands i was given this number to ring and didnt get charged for the statements 01952206114.

it might help if youre in the same state as i am


Halifax 13/7/06 sent data protection act letter

26/7/06 recieved statements

1/8/06 posted prelim letter, recieved acknowledgment 5/8/06

14/8/06 sent lba

18/8/06 offered £150 NOT A CHANCE

30/8/06 sent rejection letter to halifax

15/9/06 offered £450 no chance

15/9/06 filed court claim!!!

17/9/06 deemed served

21/9/06 letter settling **WON**

NatWest 1/8/06 rang for statements

2/9/06 got some statements

14/9/06 finally got rest of statements

30/11/06 prelim letter sent

14/12/06 lba sent

tesco 2/8/06 prelim sent ,

9/8/06 acknowledged ,

18/8/06 go away letter recieved

mint prelim sent 2/8/06, acknowledged 9/8/06

cap 1 prelim sent 2/8/06, acknowledged 18/08/006

7/9/06 offered £272 NOPE

10/10/06 filed claim

26/10/06 letter settling **WON**

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style="text-align:center;"> Please note that this topic has not had any new posts for the last 2978 days.

If you are trying to post a different story then you should start your own new thread. Posting on this thread is likely to mean that you won't get the help and advice that you need.

If you are trying to post information which is relevant to the story in this thread then please flag it up to the site team and they will allow you to post.

Thank you
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