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Hi Guys Right then I have done the following.

 

1 had copies of all my statements sent through, worked out what is owed and now I need to know the next stages and where the letter templates are can anyone help....

 

Dan

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You need to work out what penalty charges they took from your account, and also the interest that they took on those charges. You can do this with the spreadsheets found in the library section.

 

You then need to write to your manager with the preliminary letter, and ask them to pay it back. That letter, or rather a template for it, is also in the library.

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