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Information given is not what was requested!


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On the 19th of June I sent a Subject Access request to Nationwide clearly requesting a list of transactions and charges relating to a bank account that is now closed. As i closed the account about 2 years ago I have no idea what my account number was, and dont know how to find it out. But in the letter I reminded them that under the data protection act they still have to supply me with the account information.

A payment of £10 was made for this request, and after 37 days I received a large binder in the post, however it contained absolutely no information about my Bank account.

The information in the binder is as follows:

A covering letter saying 'here is the information you requested'


A section entitled 'personal loan computer information' which contains some printouts about a personal loan I applied for and got rejected in 2005.

A section called 'data protection (computer)' which just contains copies of the letters I have sent them and their replies, with a photocpy of the cheque they cashed.

A section entitled 'guide to your account information' which is just a huge load of bumf like a glossary explaining what every term means.

Finally, the section 'data protection register - entry details', which shows "in very general terms" all the reasons that Nationwide process data for, from 'staff administration' to 'provision of financial services'.

I am very annoyed and upset that after spending 37 days and £10 I have not received the information I requested.

I have complained to the information commissioner but think that may be a slow process. I want to complain to nationwide too, but can they argue that they couldnt provide the info becuase I didnt provide an account number? They managed to find my loan application based on my name alone!!

what to do next?



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Have you rang the DPA team and left a message on their answer machine - say you want someone to ring you back urgently otherwise you will be making a complaint. See if that does anything. If they don't, there are templates for non-compliance in the Library section.


Keep us updated.

Please note that I am not a legal expert and all advice given is without prejudice and is purely my opinion only.


** Nationwide - £1821.15-PAID IN FULL - Aug 06 **

** Halifax Mortgage -£390 - PAID IN FULL - Nov 06 **

Lloyds TSB - MCOL issued 09/03/07 - £2953 + costs - ON HOLD....




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