spoof telephone call?

[Louisiem]

Hi.

My case with Cahoot was stayed 18 months ago. this morning i received a phone call from a company who were called Something Financial Services, claiming to be working for Abbey. What was immediately suspicious was that they used my married name rather than my maiden name which is the name my account was held in.

 

They said that the court ruling meant that i was due to be refunded all my bank charges in full, but a one time payment of £49.99 was to be collected once Cahoot had made the payment. They asked me to confirm my name and address, which i did. I then became suspicious when they asked me for my 16 digit card number. I had no id to confirm they were who they said they were. They said this was for verification, but i no longer use my cahoot card, so they asked me for my other card number. How would this verify my identity? Obviously i refused to give the number!

 

I wonder if anyone else has had similar experiences, and is this a genuine or spoof call?

[roundabout]

How the bleep:(are these getting our numbers, I know a few on the same street who had bad line calls from abroad it appeared, so I dont feel so paranoid now. They start off with they are legitamate and regulated by the law, sound familiar? Dont give them any card details. I get them ringing me every single day and they keep trying the same stuff, concerning thing was they knew my surname on a new line, so somethings up. Only people given new number was when I did competition on ITV, could this be a possible link? Hope Im wrong.

[ErikaPNP]

It doesn't matter whether it was geniune or not (and I couldn't confirm either way) you should never be expected to give out sensitive personal information over the phone. If they call again, ask them to put everything in writing, tell them this is the only manner in which you will correspond with them, and post the letter here for advise (removing any personal details).

 

If they get shirty or try to intimidate you, hang up.

[kabukiman]

If they say they were working for Abbey, shouldn't Abbey foot any costs?

And this £49.99 could it be similar to the banks £12 charge, as in reasonable admin.

Anyway, why give out any personal details when someone has called you. It was highlighted in a program whereby the caller introduces themselves as a company you already know, gives a lot of information about yourself, just to drop your guard then proceeds to gleam information they don't already have.

[johnny10hands]

This sounds like a variation on a similar theme...

 

The objective is to get you to reveal the last 3 security digits on the back of your card (any card). They have some details on you (name, address, phone number etc), but not enough to make an online purchase for example.

 

APACS (The UK bank clearance association) had released a press release a couple of weeks ago about this. See Payments industry alerts consumers to be wary of card fraud phone [problem] to explain the method in a bit more detail

[JonCris]

This is quite a recent phenomenon so someone somewhere is selling info & I suspect the source may be overseas where many call centers have gone.

 

Whoever receives such calls should get the name of the company & report their fears to the ICO & demand they investigate

[IdaInFife]

I had a email in the last couple of weeks warning of the above scams. Sometimes they actually tell you the 16 digit number and ask you for your 3 digit security code and that's what they are really after.

 

Police and TS are aware of these and are asking to try and get the telephone numer of the person calling.

 

As always never give out personal info and all banks would never ask for these details over the phone anyway

 

Ida x

[JonCris]

Correct. Some callers can tell you everything about you BUT NOT your 3 digit security code, full name, address, bank etc which can lull you into a false sense of security