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    • brilliant. await the sar then and you should be able to workout what you actually owe,  is the bill currently £2400 or is that the total they are wishing to charge minus payments made to date?   as long as you are below £500 they can't object to the switch, esp if the sum is in dispute.    
    • Your bottom line assumption is correct.   If by involving Ofgem you mean using the ombudsman that is correct.   I am awaiting the SAR return (they have pleaded extra time due to Covid but I am of the opinion they should be put to proof if they delay beyond the statuatory time limit)   I do have a record of the initial correct account change over reading.
    • sorry it just read so much like the business stories we have here.   so, the bottom line is that GNE want more money then what is owed you've involved Ofgem you say? and you are awaiting the SAR return.   it's quite std practice to involve DCA, and thats nothing to bother about.   you have a record of the initial correct move in reading?  
    • Hi Dx, thank you for your input.   1. Yes, I have paid the agreed direct debit amount set up when the contract was entered until the point of cancellation.   2. Thank you for your suggestion, I have found their bank details and can now pay what I think I owe.   3. Quite simply if they take action and correct the billing then I think GNE do not seek to cause me unjustifiable loss.   If instead of correcting the billing they simply move to collect the unsubstantiated debt then they have made a false representation (the bills), dishonestly, knowing that the false representation might be untrue (based on the information they have already received as well as information provided by Ofgem and no doubt their own accounts) with intent to make a gain for themselves and to cause loss to myself.   In addition to the above the supplier occupies a position in which they are expected to safeguard, or not to act against, the financial interests of their customers. (I.e. provide accurate billing) by claiming the debt they have abused that position, dishonestly, intending by that abuse to make a gain/cause a loss.   With regards to the topic, this is a domestic account not a business account.
    • Proposes know to extend the scheme from 2021 to 2022.   https://tinyurl.com/y45h6ap5   URL takes you to Government website.     .....
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    • Dazza a few months ago I discovered a good friend of mine who had ten debts with cards and catalogues which he was slavishly paying off at detriment to his own family quality of life, and I mean hardship, not just absence of second holidays or flat screen TV's.
       
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      If it was me I would send them all a CCA request.   I would bet that not one will provide the correct response and you can quite legally stop paying them until such time as they do provide a response.   Even when they do you should check back here as they mostly send dodgy photo copies or generic rubbish that has no connection with your supposed debt.
       
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Vodafone contract anyway to get out?


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Late november 2008 i got a phone on an 18 month contract with vodafone, as a result of working significantly less hours im struggling financially and am unable to keep up the payments of £40 a month to vodafone, is there anyway out for me here, ie hand the phone back, pay up to date and that be that, i doubt it but i ask as something has to be done

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I have had a read of the terms and conditions they supplied me with, "3. Length of this agreement

 

This agreement will usually last for at least the initial minimum period notified to you or stated in your welcome pack. You can end this agreement:

(a) by giving us one calender month's notice in writing or by email which will take effect after the end of your minimum period; or

 

(b) if one of the events in clause 11 occurs."

 

And now to quote from clause 11 in the back of this booklet is says "11. ending this agreement

 

11.1 either of us may end this agreement by giving the other 30 days prior notice in writing. Your notice must include your mobile number and the signature of the account holder. You must pay the charges during the notice period."

 

Excuse me if im being stupid here but are their terms and conditions here saying that if i give them 30 days notice (in writing) and pay up to the end of those 30 days then the contract will be terminated at no further cost to myself? fantastic if it does

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If the minimum period was 18 months then you can't give notice until after that.

 

However it might be worth talking to them to see if they can help you end it sooner.

BANK CHARGES

Nat West Bus Acct £1750 reclaim - WON

 

LTSB Bus Acct £1650 charges w/o against o/s balance - WON

 

Halifax Pers Acct £1650 charges taken from benefits - WON

 

Others

 

GE Money sec loan - £1900 in charges - settlement agreed

GE Money sec loan - ERC of £2.5K valid for 15 years - on standby

FirstPlus - missold PPI of £20K for friends - WON

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(a) by giving us one calender month's notice in writing or by email which will take effect after the end of your minimum period;

In clause 11.1, it states you must pay the charges throughout the notice period, this would include EDF (early disconnection fees) if you were cancelling before the end of your minimum period as stated in the above clause.

Your best bet, is to speak to the Customer Service or Relations team and ask what they can do to support you. They may be able to reduce the tariff to something more affordable.

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You can terminate at any time by giving the correct notice, however you will be charged an early termination fee which is probably going to be very high if you've only had the phone for a few months. If you cannot afford this then another option would be to complete a transfer of ownership whereby you pass over the phone contract to a friend/family. This gets you out of the early termination fee. Have you given Vodafone a call to explain your circumstances? may be worth writing to their Customer Relations Department explaining your circumstances have changed and can they offer you any support. They may be willing to lower your tariff. The address to write to is: Customer Relations, Vodafone Limited, Babbage House, The Connection, Newbury, Berks, RG142FN

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The only options available are to retain the contract but reduce the costs as much as possible, and by explaining your financial constraints they MAY allow you to drop to the lowest tier of service, but not all do it - and some, T-Mobile, won't do it at all.

 

Sell your phone and contracts as a going concern. There is a UK website called CellSwap that matches up those who want cheap phones and are prepared to take on a contract. They still have to be credit checked before the transfer is complete, but it may be the only way to get out of it without penalty. Of course, there is no guarantee you'll find a match.

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