Jump to content
  • Tweets

  • Posts

    • brilliant. await the sar then and you should be able to workout what you actually owe,  is the bill currently £2400 or is that the total they are wishing to charge minus payments made to date?   as long as you are below £500 they can't object to the switch, esp if the sum is in dispute.    
    • Your bottom line assumption is correct.   If by involving Ofgem you mean using the ombudsman that is correct.   I am awaiting the SAR return (they have pleaded extra time due to Covid but I am of the opinion they should be put to proof if they delay beyond the statuatory time limit)   I do have a record of the initial correct account change over reading.
    • sorry it just read so much like the business stories we have here.   so, the bottom line is that GNE want more money then what is owed you've involved Ofgem you say? and you are awaiting the SAR return.   it's quite std practice to involve DCA, and thats nothing to bother about.   you have a record of the initial correct move in reading?  
    • Hi Dx, thank you for your input.   1. Yes, I have paid the agreed direct debit amount set up when the contract was entered until the point of cancellation.   2. Thank you for your suggestion, I have found their bank details and can now pay what I think I owe.   3. Quite simply if they take action and correct the billing then I think GNE do not seek to cause me unjustifiable loss.   If instead of correcting the billing they simply move to collect the unsubstantiated debt then they have made a false representation (the bills), dishonestly, knowing that the false representation might be untrue (based on the information they have already received as well as information provided by Ofgem and no doubt their own accounts) with intent to make a gain for themselves and to cause loss to myself.   In addition to the above the supplier occupies a position in which they are expected to safeguard, or not to act against, the financial interests of their customers. (I.e. provide accurate billing) by claiming the debt they have abused that position, dishonestly, intending by that abuse to make a gain/cause a loss.   With regards to the topic, this is a domestic account not a business account.
    • Proposes know to extend the scheme from 2021 to 2022.   https://tinyurl.com/y45h6ap5   URL takes you to Government website.     .....
  • Our picks

    • Hermes lost parcel.. Read more at https://www.consumeractiongroup.co.uk/topic/422615-hermes-lost-parcel/
      • 49 replies
    • Oven repair. https://www.consumeractiongroup.co.uk/topic/427690-oven-repair/&do=findComment&comment=5073391
      • 49 replies
    • I came across this discussion recently and just wanted to give my experience of A Shade Greener that may help others regarding their boiler finance agreement.
      We had a 10yr  finance contract for a boiler fitted July 2015.
      After a summer of discontent with ASG I discovered that if you have paid HALF the agreement or more you can legally return the boiler to them at no cost to yourself. I've just returned mine the feeling is liberating.
      It all started mid summer during lockdown when they refused to service our boiler because we didn't have a loft ladder or flooring installed despite the fact AS installed the boiler. and had previosuly serviced it without issue for 4yrs. After consulting with an independent installer I was informed that if this was the case then ASG had breached building regulations,  this was duly reported to Gas Safe to investigate and even then ASG refused to accept blame and repeatedly said it was my problem. Anyway Gas Safe found them in breach of building regs and a compromise was reached.
      A month later and ASG attended to service our boiler but in the process left the boiler unusuable as it kept losing pressure not to mention they had damaged the filling loop in the process which they said was my responsibilty not theres and would charge me to repair, so generous of them! Soon after reporting the fault I got a letter stating it was time we arranged a powerflush on our heating system which they make you do after 5 years even though there's nothing in the contract that states this. Coincidence?
      After a few heated exchanges with ASG (pardon the pun) I decided to pull the plug and cancel our agreement.
      The boiler was removed and replaced by a reputable installer,  and the old boiler was returned to ASG thus ending our contract with them. What's mad is I saved in excess of £1000 in the long run and got a new boiler with a brand new 12yr warranty. 
      You only have to look at TrustPilot to get an idea of what this company is like.
        • Thanks
      • 3 replies
    • Dazza a few months ago I discovered a good friend of mine who had ten debts with cards and catalogues which he was slavishly paying off at detriment to his own family quality of life, and I mean hardship, not just absence of second holidays or flat screen TV's.
      I wrote to all his creditors asking for supporting documents and not one could provide any material that would allow them to enforce the debt.
      As a result he stopped paying and they have been unable to do anything, one even admitted it was unenforceable.
      If circumstances have got to the point where you are finding it unmanageable you must ask yourself why you feel the need to pay.  I guarantee you that these companies have built bad debt into their business model and no one over there is losing any sleep over your debt to them!  They will see you as a victim and cash cow and they will be reluctant to discuss final offers, only ways to keep you paying with threats of court action or seizing your assets if you have any.
      They are not your friends and you owe them no loyalty or moral duty, that must remain only for yourself and your family.
      If it was me I would send them all a CCA request.   I would bet that not one will provide the correct response and you can quite legally stop paying them until such time as they do provide a response.   Even when they do you should check back here as they mostly send dodgy photo copies or generic rubbish that has no connection with your supposed debt.
      The money you are paying them should, as far as you are able, be put to a savings account for yourself and as a means of paying of one of these fleecers should they ever manage to get to to the point of a successful court judgement.  After six years they will not be able to start court action and that money will then become yours.
      They will of course pursue you for the funds and pass your file around various departments of their business and out to third parties.
      Your response is that you should treat it as a hobby.  I have numerous files of correspondence each faithfully organised showing the various letters from different DCA;s , solicitors etc with a mix of threats, inducements and offers.   It is like my stamp collection and I show it to anyone who is interested!
        • Thanks
        • Like

Vodafone contract anyway to get out?

Please note that this topic has not had any new posts for the last 4268 days.

If you are trying to post a different story then you should start your own new thread. Posting on this thread is likely to mean that you won't get the help and advice that you need.

If you are trying to post information which is relevant to the story in this thread then please flag it up to the site team and they will allow you to post.

Thank you

Recommended Posts

Late november 2008 i got a phone on an 18 month contract with vodafone, as a result of working significantly less hours im struggling financially and am unable to keep up the payments of £40 a month to vodafone, is there anyway out for me here, ie hand the phone back, pay up to date and that be that, i doubt it but i ask as something has to be done

Link to post
Share on other sites

I have had a read of the terms and conditions they supplied me with, "3. Length of this agreement


This agreement will usually last for at least the initial minimum period notified to you or stated in your welcome pack. You can end this agreement:

(a) by giving us one calender month's notice in writing or by email which will take effect after the end of your minimum period; or


(b) if one of the events in clause 11 occurs."


And now to quote from clause 11 in the back of this booklet is says "11. ending this agreement


11.1 either of us may end this agreement by giving the other 30 days prior notice in writing. Your notice must include your mobile number and the signature of the account holder. You must pay the charges during the notice period."


Excuse me if im being stupid here but are their terms and conditions here saying that if i give them 30 days notice (in writing) and pay up to the end of those 30 days then the contract will be terminated at no further cost to myself? fantastic if it does

Link to post
Share on other sites

If the minimum period was 18 months then you can't give notice until after that.


However it might be worth talking to them to see if they can help you end it sooner.


Nat West Bus Acct £1750 reclaim - WON


LTSB Bus Acct £1650 charges w/o against o/s balance - WON


Halifax Pers Acct £1650 charges taken from benefits - WON




GE Money sec loan - £1900 in charges - settlement agreed

GE Money sec loan - ERC of £2.5K valid for 15 years - on standby

FirstPlus - missold PPI of £20K for friends - WON

Link to post
Share on other sites

(a) by giving us one calender month's notice in writing or by email which will take effect after the end of your minimum period;

In clause 11.1, it states you must pay the charges throughout the notice period, this would include EDF (early disconnection fees) if you were cancelling before the end of your minimum period as stated in the above clause.

Your best bet, is to speak to the Customer Service or Relations team and ask what they can do to support you. They may be able to reduce the tariff to something more affordable.

Link to post
Share on other sites

You can terminate at any time by giving the correct notice, however you will be charged an early termination fee which is probably going to be very high if you've only had the phone for a few months. If you cannot afford this then another option would be to complete a transfer of ownership whereby you pass over the phone contract to a friend/family. This gets you out of the early termination fee. Have you given Vodafone a call to explain your circumstances? may be worth writing to their Customer Relations Department explaining your circumstances have changed and can they offer you any support. They may be willing to lower your tariff. The address to write to is: Customer Relations, Vodafone Limited, Babbage House, The Connection, Newbury, Berks, RG142FN

Link to post
Share on other sites

The only options available are to retain the contract but reduce the costs as much as possible, and by explaining your financial constraints they MAY allow you to drop to the lowest tier of service, but not all do it - and some, T-Mobile, won't do it at all.


Sell your phone and contracts as a going concern. There is a UK website called CellSwap that matches up those who want cheap phones and are prepared to take on a contract. They still have to be credit checked before the transfer is complete, but it may be the only way to get out of it without penalty. Of course, there is no guarantee you'll find a match.

Link to post
Share on other sites
  • Recently Browsing   0 Caggers

    No registered users viewing this page.

  • Have we helped you ...?

  • Create New...