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I recently purchased a "Nikon Coolpix L16" camera from an Argos store for around £55.


I purchased the camera to take on holidays. I took the camera home & checked on the Nikon website for any firmware updates i could install to the camera.


Instead, i found an "important message" from Nikon stating that there was a chance that cameras with certain serial numbers have a chance of "melting" (albeit if you put the batteries in the wrong way & dropped it - unlikely I know, but still, its not what you want to hear about your new purchase). So they want people who have these camera to return it to them for "inspection".


I contacted Nikon through email stating I wasn't happy & in fairness they replied the next day giving the address to return the camera to & advising me I should use a insured postal service. I replied stating that if I had to pay for the postage I wanted a refund from Nikon as they has sold me a "possibly faulty" camera. Nikon replied again saying if I wanted a refund I would have to take it back to Argos. How can I return it to Argos if it is working? Do I wait for it to melt?


I'm really peeved with Nikons attitude & i appreciate the camera was "only" £55 but it just stinks to me. I would like a refund from Nikon & for them to pay the postage so i can return it to them.


I haven't went back to Argos, because i thought Nikon would have a lot better customer service than they do & would have refunded me. Now they are just annoying me lol


What do you guys & gals think? What would you do? Are Nikon obliged to give me a refund as it is their camera?


thank you all

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Why do you not take the camera back to Argos ?

Since this is who you bought it from your contract should be with them.Argos should be told what Nikon suggested.

Its unusual for Nikon to have such issues but presumably the compartment for the battery allows for the battery to be fitted in reverse polarity.

I have a coolpix 4500 its a great camera albeit a little old,its not possible to do this with the battery on mine since it will only go in one way.

As far as dropping the camera goes-well this is not rocket science!

I would take it back to Argos and ask for a refund.

Theres lots of used coolpix cameras knocking around-I bought mine for £35 you wont be disappointed if you can find one.

Have a happy and prosperous 2013 by avoiiding Payday loans. If you are sent a private message directing you for advice or support with your issues to another website,this is your choice.Before you decide,consider the users here who have already offered help and support.

Advice offered by Martin3030 is not supported by any legal training or qualification.Members are advised to use the services of fully insured legal professionals when needed.



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