Jump to content


  • Tweets

  • Posts

    • The digital bank has introduced three new plans - Extra, Perks and Max - replacing its existing Plus and Premium plans for new customers.View the full article
    • Agree it is not a modification that needs to be disclosed to Insurers as changing the seats has not changed the risk.  
    • Frpm David Frost and Robert Jenrick: 'Conservatives must show we respect the votes in 2016 and 2019 and not give the Opposition the chance to undo the benefits of leaving the EU'   Sweep away the Brexit gloom – or Labour will unravel a huge gain ARCHIVE.PH archived 22 Apr 2024 05:47:50 UTC  
    • Please please help we were miss sold full fibre by EE July 22  Install couldn’t go ahead no equipment sent and no. Survey it was hell  foind out no full fibre in road so we had to go back to cooper no choice we involved. Ceo and they put in a man from customer resolution s  he was vile he told me I had to go to engineers  something very odd about the ex resolution s in bt basically they took my drive up said they Would put ducting in ready for full fibre we have got £ 40 for a hours upon hours phones stress and more told to go to ombudsman  then bill was £35 we called twice told it was that price as they had treated us appalling two weeks later all sky package gets pulled we call again our bill goes to 165 the next two weeks was hell trying to get yo bottom why it’s off our package it was all on in the end I spent a day on the phone  341 mins was the call anyway I got to the bottom it was this resolution man coveting up the other issue another deadlock  to cover it all up  they hide data  ee did so couldn’t get the miss sell in writing I have now only from sept  Basically now we tried getting full fibre and they have found my drive had to be taken up again which has sunk .  The engineer has placed the wrong ducting again under my drive and need s to be taken to again apparently and the pipe sticks up middle of the drive near gate not behind look so odd it’s a big as a drain pipe open to water and it’s below touching the electrical cables to hot tub . I was sent a letter from the ex resolution to say I had stopped the work  I haven’t  it’s so sadistic she covering up for her mate in that team as the orginal install he didn’t check it had been done correctly  I took to Twitter and posted on open reach they ignored me then after 3 calls of two weeks they sent a engineer bt ignored me ceo emails blocked tag on Twitter unanswered then we get someone from twitter send a engineer he written report to say it’s dangerous since we have  had a  letter to say our problem can not be resolved  then a email to say sorry we are leaving and we can’t get into our account Bt will not talk to us ofcom tells us nothing they can do Citzens advice said go to the police  we can’t go back to virgin due so mass issue with them only option is sky  but point is they make out we have canceled we haven’t we have this mess on our drive dangeous work we are in hell  it’s like she covering up for this collegue it’s all very odd I am disabled and they like played mentaly with me open reach say bt resolved the issue no they have not  I recon they have terminated us making our we have  to hide it from mgt  Help it’s hell I don’t sleep we have 29 may we have tried  calling they just ignore me  at first they are so lovely as they say I am then they go to nnamager and say we can’t say anything to you end call  Scared police are rubbish I need help even typing is so painfull  Thankyou  anyone hello be so grateful     
    • There's a thread somewhere about someone sending the baillifs against Wizzair that is quite hilarious. I would love to see someone do the same to Ryanair. Question is, should you be the one to take that role. You are entitled to the £220, if your flight was from the UK. If it was TO the UK I suppose it is more of a grey area... though the airlines I know have been using £220 as standard. Not that surprising for Ryanair, the worst cheapskates in the universe, to go for the lower amount, and if you forward this to the CEO he will probably have a jolly good laugh and give his accountants a verbal bonus. After all he's the one who said and I paraphrase "F*** our customers, they'll fly with us again anyway". While we would all love to see Ryanair get wooped in court again, I have to join my fellow posters in thinking it's not worth the hassle for (hypothetically) £7 and not sure it will expedite the payment either. It's already an achievement that you got them to accept to pay.
  • Recommended Topics

  • Our picks

    • If you are buying a used car – you need to read this survival guide.
      • 1 reply
    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
        • Like
  • Recommended Topics

Newbie in trouble needs advice.


barrelly
style="text-align: center;">  

Thread Locked

because no one has posted on it for the last 5496 days.

If you need to add something to this thread then

 

Please click the "Report " link

 

at the bottom of one of the posts.

 

If you want to post a new story then

Please

Start your own new thread

That way you will attract more attention to your story and get more visitors and more help 

 

Thanks

Recommended Posts

Got this yesterday in the post. http://i441.photobucket.com/albums/q.../CCAfromBQ.jpg

Could someone have a look at it and give me some advise on what I have to do next.

It is def my signature.

Will I have to come to an agreement with them now to pay? :evil:

What I have scanned is all I got, in my reply to my CCA request

 

Thanx again

Barrelly

Link to post
Share on other sites

thanx for the reply on this thread Bigegg. I have started a new thread about the reply they sent as I thought this one was getting to big. What you see on link is all that I got in reply to my CCA.

At the top of the page it dose say pages 1 of 4, but can assure you what you see is all that was sent.

 

 

Thanx

Edited by barrelly
Link to post
Share on other sites

OK, what they have sent you may have your signature, but that doesn't mean it is enforceable ;)

 

This type of agreement needs certain prescribed terms. For a Credit Card, they are:

"Credit limit"

Intrest Rate / APR

Timing & amount of payments

Your agreement uses "Spend Limit", NOT "Credit Limit".

It does have the APR (14.9% variable) and a normal rate of 13.970%

It does have some blurb about monthly payments

 

 

Did the signature boxe(s) have dates?

What date did you sign the agreement?

 

Even having one prescribed term missing or miss-stated causes an agreement to be unenforcceable.

 

Thanks,

H

 

Link to post
Share on other sites

Heliosfa, thanx for the reply.

At the top of the CCA they sent it has as follows:

 

Page 1 of 4

Branch/Store No xxxx

I.D. Ref No xxxx

Intial Spend Limit xxxx

Account No xxxx

 

Yes both boxes were signed and dated. Although the Store did sign there box they NEVER put the year. I.E. 02/01/06, all they put was 02/01.

 

This was a store card for home improvements, not a credit card. Will this make a differance on the aggreement regarding the SPEND limit and CREDIT limiit.

 

The contract was signed 4 yrs ago.

 

Thanx again

Edited by barrelly
xx
Link to post
Share on other sites

No case a store card is basically the same as a credit card. The difference is that you can only use it is the store or linked stores.

 

The cca rules are still the same tho

OFT debt collection guidance

 

Please remember the only stupid question is the one you dont ask so dont worry about asking the stupid questions.

 

Essex girl in pc world looking 4 curtains 4 her pc,the assistant says u dont need curtains 4 a computer!!Essex girl says,''HELLOOO!! i,ve got WINDOWS!!'.

Link to post
Share on other sites

i would say yes bu i have not seen the cca as i cant acess the link, it wont let me for some reason.

 

If the general consencise it that there is no CCA then go with that.

OFT debt collection guidance

 

Please remember the only stupid question is the one you dont ask so dont worry about asking the stupid questions.

 

Essex girl in pc world looking 4 curtains 4 her pc,the assistant says u dont need curtains 4 a computer!!Essex girl says,''HELLOOO!! i,ve got WINDOWS!!'.

Link to post
Share on other sites

They have only sent me 1 of 4 pages, so that means that it is not a complete CCA. Right :confused:

 

Sorry GM if I am being thick, and I do hope I will get my head round all this jargon, sometime soon, like now

When it comes to all these T&G's things, I seem to get more confused the more I read.

 

Thanx again

Link to post
Share on other sites

ill try and look tomorrow

OFT debt collection guidance

 

Please remember the only stupid question is the one you dont ask so dont worry about asking the stupid questions.

 

Essex girl in pc world looking 4 curtains 4 her pc,the assistant says u dont need curtains 4 a computer!!Essex girl says,''HELLOOO!! i,ve got WINDOWS!!'.

Link to post
Share on other sites

still having link probs but if as you have said it should be page one of 4 and big egg says reffering to t&cs which are not present then i would say they have not complied.

OFT debt collection guidance

 

Please remember the only stupid question is the one you dont ask so dont worry about asking the stupid questions.

 

Essex girl in pc world looking 4 curtains 4 her pc,the assistant says u dont need curtains 4 a computer!!Essex girl says,''HELLOOO!! i,ve got WINDOWS!!'.

Link to post
Share on other sites

Can't help with what to say but is there not a letter on this site somewhere that deals with this? sure I have read it soimewhere.Maybe someone with a bit more knowledge will be able to help.

 

Good Luck

Link to post
Share on other sites

Sorry for keeping on posting, I am really unsure on what letter to send in reply to the CCA I received.

 

Don't I send them anything because there is 3 pages missing?

 

Do I send them another Account in Dispute letter, because they never sent a full copy of the CCA?

 

Or do I just give in because the debt is mine and they have sent me a signed copy of a CCA?

 

Please help :(

Edited by barrelly
Link to post
Share on other sites

Hi Barelly,

 

Sorry for not getting back to you sooner, been doing a lot of revision for a maths test!

 

I would send a polite letter asking them to send the missing pages. Are there any references to other Terms & Conditions in what they have sent? if so, they should also send you a copy of them.

 

Have they issued a Default Notice on this account? if so, can you post up a copy please?

 

Link to post
Share on other sites

Send this:

(cereberusalert posted this, don't know if it's his work, or he was reposting)

 

Edit to suit

 

Account In Dispute

 

Ref:

 

Dear Sir/Madam

 

Thank you for your letter of xx/xx/xx, the contents of which have been noted.

 

You have failed to respond to my legal request to supply me a true copy of the original Consumer Credit Agreement for the above account.

 

On **DATE** I made a formal request for a true signed agreement for the alleged account under consumer credit Act 1974 s77/8, a copy of which is enclosed for your perusal and ease of reference.

 

You have failed to comply with my request, and as such the account entered default on **DATE**.

 

The document that you are obliged to send me is a true copy of the executed agreement that contained all of the prescribed terms, all other required terms and statutory notices and was signed by both your company and myself as defined in section 61(1) of CCA 74 and subsequent Statutory Instruments. If the executed agreement contained any reference to any other document, you are also obliged to send me a copy of that document.In addition a full statement of this account should have been sent to me detailing all debits and credits to the account.

 

Furthermore

 

You are aware that the Consumer Credit Act allows 12 working days for a request for a true copy of a credit agreement to be carried out before your client enters into a default situation.

 

This limit has expired.

 

As you are no doubt aware section 77(6) states:

 

If the creditor fails to comply with Subsection (1)

 

(a) He is not entitled , while the default continues, to enforce the agreement.

 

Therefore this account has become unenforceable at law.

 

As you have Failed to comply with a lawful request for a true, signed copy of the said agreement and other relevant documents mentioned in it, Failed to send a full statement of the account and Failed to provide any of the documentation requested.

 

Consequentially any legal action you pursue will be averred as both UNLAWFUL and VEXATIOUS.

 

Furthermore I shall counterclaim that any such action constitutes unlawful harassment.

 

Please note you may also consider this letter as a statutory notice under section 10 of the Data Protection Act to cease processing any data in relation to this account with immediate effect.

 

This means you must remove all information regarding this account from your own internal records and from my records with any credit reference agencies.

 

Should you refuse to comply, you must within 21 days provide me with a detailed breakdown of your reasoning behind continuing to process my data.

 

It is not sufficient to simply state that you have a ‘legal right’; You must outline your reasoning in this matter and state upon which legislation this reasoning depends.

 

Should you not respond within 14 days I expect that this means you agree to remove all such data.

 

Furthermore you should be aware that a creditor is not permitted to take ANY Action against an account whilst it remains in dispute.

 

The lack of a credit agreement is a very clear dispute and as such the following applies.

 

* You may not demand any payment on the account, nor am I obliged to offer any payment to you.

* You may not add further interest or any charges to the account.

* You may not pass the account to a third party.

* You may not register any information in respect of the account with any credit reference agency.

* You may not issue a default notice related to the account.

 

 

I reserve the right to report your actions to any such regulatory authorities as I see fit.

 

You have 14 days from receiving this letter to contact me with your intentions to resolve this matter which is now a formal complaint.

 

I would appreciate your due diligence in this matter.

 

I look forward to hearing from you in writing.

 

Yours faithfully

 

PRINT NAME (DON'T SIGN)

 

 

I like to add underneath my letters:

 

Please note that I have spent 1hr researching and composing this letter. my costs now stand at £12 including postage and printing.

If you continue to pursue this ALLEGED debt, my costs WILL increase.

 

After you've sent five or six, it really starts to add up!

Carpe Jugulum

Link to post
Share on other sites

Your mind will be going into overtime, studying and on here helping others. You will be well awarded 1 day Heliosaf.

 

I did an online check, on the experian and there was a default put on the account the end of last year. I can not mind off every getting a default letter sent to me, and I think I would mind of that.

 

I have been sent nothing else. What I have put up the other day via photobucket is all that I was sent

 

I am very gratefull for your reply, many many thanks

Link to post
Share on other sites

Thanks Bigegg, for the post. I first sent that letter to Wescot begining of March,

it was the only thing I could think of to send them, that I could relate to the bits that are missing on the CCA.

 

Thanks for the help also

Link to post
Share on other sites

Hi. I am new. How do i post a thread. I am that stressed i dont know what to do..

 

the golfer

 

If you scroll up to the top of the page and go back to the root of the forum 'debt collection industry' you will see a tab that says 'new thread' and then you can start your own. If you have trouble with it send me a PM (click on my username to contact me) and I will start one for you.

 

Sure we can help you get rid of some of that stress:)

BANK CHARGES

Nat West Bus Acct £1750 reclaim - WON

 

LTSB Bus Acct £1650 charges w/o against o/s balance - WON

 

Halifax Pers Acct £1650 charges taken from benefits - WON

 

Others

 

GE Money sec loan - £1900 in charges - settlement agreed

GE Money sec loan - ERC of £2.5K valid for 15 years - on standby

FirstPlus - missold PPI of £20K for friends - WON

Link to post
Share on other sites

  • 3 weeks later...

Hi everybody,

I need some help again. I received this as an answer to my CCA.

 

http://i441.photobucket.com/albums/q.../CCAfromBQ.jpg

 

After posting it up here, was still unsure in what letter to send them, so didn't send anything in responce to it.

 

This morning I received this letter from;

 

NELSON GUEST & PARTNERS SOLICITORS

 

date 2 April ref no. xxxx

 

Dear me,

Re; my debt amount xxxx

 

We are instructed by Wescot on behave of the above named client, in connection with the sum outstanding shown above.

 

Given the high value of the debt (6k) we are extremely concerned to note that no arrangements for satisfaction have been made.

 

The balance of your debt is such that we are instructed to consider the most serios forms of legal recovery, which may include if Judgment is obtained, Bankruptcy and / or seeking a warrant/attachment of earninngs.(on benefits for 2 yrs. paid off ill health)

 

Whilst Wescot is willing to consider realistic options for repayment we cannot allow this matter to remain outstanding any longer.

 

Unless payment is made to Wescot within 7 days of the date of this letter, legal proceedings for the recovery thereof may be commenced without futher notice.

 

yours them

 

Could some one help please. Please make the anwser's easy to follow, and what I shoul do now, as I am easily confused.

thanx Barrelly

Link to post
Share on other sites

send them a letter out lining your complaint in bullet points.

 

then see what they send back.

OFT debt collection guidance

 

Please remember the only stupid question is the one you dont ask so dont worry about asking the stupid questions.

 

Essex girl in pc world looking 4 curtains 4 her pc,the assistant says u dont need curtains 4 a computer!!Essex girl says,''HELLOOO!! i,ve got WINDOWS!!'.

Link to post
Share on other sites

  • Recently Browsing   0 Caggers

    • No registered users viewing this page.

  • Have we helped you ...?


×
×
  • Create New...