First Nat/GE Money PPI- Miss-sold?

[e28bigalbexley]

Hi all would be grateful for your input.

Have been reading about PPI miss selling and i am concerned about the way PPi has been applied in my case apart from the fact i was retired and have a pension why was i sold it? There are other issues about this this agreement which i will go into later re its un-enforceability.

 

 

http://i684.photobucket.com/albums/vv205/bernardlivesley/doc1.jpg?t=1234099509

 

 

Also have found this relating to the PPI on the above agreement the loan is for 10 years but the PPi looks like it was only in place for 5 years (even tho i didnt want it). Confused i am.

 

http://i684.photobucket.com/albums/vv205/bernardlivesley/sc0008a9bd.jpg?t=1234100525

 

Ok found this which answers part of the above http://www.which.co.uk/advice/how-to-tell-if-youve-been-mis-sold-ppi/quick-check-were-you-mis-sold/index.jsp and no i was not informed about it

 

Thanks AL

Edited February 8, 2009 by e28bigalbexley

[hellhasnofury]

Hi all would be grateful for your input.

Have been reading about PPI miss selling and i am concerned about the way PPi has been applied in my case apart from the fact i was retired and have a pension why was i sold it? There are other issues about this this agreement which i will go into later re its un-enforceability.

 

 

http://i684.photobucket.com/albums/vv205/bernardlivesley/doc1.jpg?t=1234099509

 

 

Also have found this relating to the PPI on the above agreement the loan is for 10 years but the PPi looks like it was only in place for 5 years (even tho i didnt want it). Confused i am.

 

http://i684.photobucket.com/albums/vv205/bernardlivesley/sc0008a9bd.jpg?t=1234100525

 

Ok found this which answers part of the above Quick check: were you mis-sold? - How to tell if you?ve been mis-sold PPI - Your money - Which? Advice and no i was not informed about it

 

Thanks AL

 

Hello E,

 

Looks like a typical case of mis-selling to you. They probably just routinely added it, regardless of whether you were elligable to claim on it.

 

Did you receive the terms and conditions of the policy??????

 

Were you aware of any commission being paid?????????

[e28bigalbexley]

Hi

Thanks for the reply HHNF and the answer to both your questions is NO:eek:

Not that i even realized that there was a third party involved.

I was wondering about phoning the Insurance Co and asking about their medical exclusions. Do you think that would wise.

Another point, would the agreement become unenforceable as the charge for ppi and the loan are lumped together, i think i read somewhere that they should be separate items, or am i clutching at straws.

 

Thanks again AL.

Edited February 9, 2009 by e28bigalbexley

[hellhasnofury]

Hi

Thanks for the reply HHNF and the answer to both your questions is NO:eek:

Not that i even realized that there was a third party involved.

I was wondering about phoning the Insurance Co and asking about their medical exclusions. Do you think that would wise.

Another point, would the agreement become unenforceable as the charge for ppi and the loan are lumped together, i think i read somewhere that they should be separate items, or am i clutching at straws.

 

Thanks again AL.

 

Hello E,

 

Don't know if you have read this thread regarding multiple agreements very interest and makes you look at things from a different angle:D

 

Multiple agreements falling within section 18 CCA 1974

 

There is also this thread regarding secret commission.

 

secret commisions

 

These cases are rather complex, you have the broker, the lender and the insurance company who all had a bite of the cherry.

 

Personally I would be writing to them all, for there version of events:D

[e28bigalbexley]

Hi HH

Thanks for the links will read up on them.

 

I did phone the insurance company today spoke to a very helpful girl who informed me that as i was retired the policy should never had been sold to me

as you can see on GE's copy of the agreement they have me down as semi-retired

 

http://i684.photobucket.com/albums/vv205/bernardlivesley/doc1.jpg?t=1234099509

 

Except on my customer copy i have something entirely different:eek:

some scull-duggery is afoot maybe. Just out of interest there appear to be several differences between my customer copy and a GE CCa request copy

 

AL.

[lilal]

it comes as no surprise you were never given t&c,s from pinnacle.i think this may have been the main swinging point in ge refunding one of our policy,s.you will need to push ge all the way ,we had to file at court .maybe an sar to pinnacle ,include all chat logs ,sounds like an admittance by pinnacle that the policy was not suitable but they were still ok about administering it .might be worth ringing the fos to make that point ,although i don,t think they can help in reclaiming recovery of your ppi

[e28bigalbexley]

Hi Lilal

Well Pinnacle were the insurers and GE were the creditors but it was a third party(broker) that issued the loan (thanks HH) so lots of commission flying about no doubt. but Ge issued the loan so im going to bash them, they have taken my money when they should not have. Also the the agreement is flawed

it should be a multiple agreement showing the loan and the ppi seperately not all lumped into one agreement. Im going to get my PPI back then im going to Hit them with an unenforcable agreement.

 

AL

[e28bigalbexley]

Does anybody know who to address the reclaim PPI letter to at GE Money

 

 

Thanks

[pompeyfaith]

If you are getting no luck with GE Money you can indeed take your complaint to the FOS and it maybe a better option because if they do not uphold your complaint you still have the court route to use where as if you went to the court first and they did not uphold that it end of your complaint.

 

The only drawback with using the FOS first is as you can imagine they are getting snowed under with complaints and it could take 6 to 12 months to resolve but they are upholding 80% of claims so is worth considering.

 

Should you choose to use the FOS also remember it costs you nothing but will cost GE Money £450 but court route there are fees involved which you will have to pay if your complaint is not upheld.

 

our complaints procedure and how to complain

 

Regards

 

Pompeyfaith

[lilal]

unfortunately ge weren,t members of the gisc so the fos aren,t able to help against ge .ge must be given time to address your issues as you know ,then they,ll offer you the fla ,i wasted 3 months waiting for them to make a decision ,only for them to decide that "oh you can go to an independant arbitrator but his say is final ".thanks but no thanks ,i trust the fla as much as i think ge are a trusting company:mad:.

i sent mine to a rupert peacock at harrow ,but was dealt with by another ge employee.i,m sure if you address it to complaints dept it will get looked at.

good luck keep posting

[e28bigalbexley]

Lilal i understand what your saying and i am in this for the long run and figured it would take court action to get my money back having read a few threads about GE earlier.

So tomorrow i am sending GE a SAR (thanks HHNF) special delivery, to get all the statements ect so i can tot up all the interest they have added, and if i have got this right add 8% and contractual interest, please correct me if i am wrong on the interest bit.

 

AL

[pompeyfaith]

Hiya Bexley,

 

That is correct you can claim the contractual rate as that is what they have charged you plus 8% simple interest as this what the court or FOS would award you on top because they have in effect borrowed that money from you to lend to someone else.

 

Regards

 

Pompeyfaith

[e28bigalbexley]

Hiya Bexley,

 

That is correct you can claim the contractual rate as that is what they have charged you plus 8% simple interest as this what the court or FOS would award you on top because they have in effect borrowed that money from you to lend to someone else.

 

Regards

 

Pompeyfaith

 

Thanks Pompey you have put a big on my face for that bit of info.

[pompeyfaith]

You are more than welcome

 

Regards

 

Pompeyfaith

[e28bigalbexley]

Hi all

Ok GE have sent some not all Data so have written them a letterif anyone would like to add any comments to please feel free.

 

 

Re DATA PROTECTION ACT 1998 SUBJECT ACCESS REQUEST

 

Dear Ms Blundell,

Thank you for the data you have so far supplied.

Unfortunately there does appear to be some information missing.

 

1.Full copies of all contracts, which relate myself, and your organization. Including true copies of any documents you hold in support of the same.

 

2.Full copies or transcripts of any correspondence in postal, email or any other format which you have entered into with any individual, organization or third party which contains any personal or financial information which pertains to me. IE. Payment Protection Insurance and Credit Reference Agencies.

 

3.You have included a description of Standard Abbreviations Thank You. I would ask you to forward either your Special or Non Standard Abbreviation List, which includes descriptions of abbreviations such as, MVC, ACD, RDR to list but a few.

 

4.Could you also explain this statement.

’Information not held within a relevant filing system has not been provided under this Subject Access Request’. It goes on to say, ‘There maybe additional accounts with us that relate to your client. If you require information regarding these accounts or if there is any other information, which you may think we hold please write to us with the following to assist us in locating it:

 

The relevant reference number

A brief description of the document

The date of the document (if you have this)

 

We may be in a better position to disclose this information to you’.

 

May I ask how would you find any Data on myself unless it is contained in a relevant filing system.

 

5.As you are aware it is your responsibility to ensure my Data is kept secure at all times . Although sent by Special Delivery the totally inappropriate envelope the Data was contained in was damaged in transit and had to be re- packaged by Royal Mail. I find this totally inexcusable and I will be writing to the Information Commissioner to inform them of this.

 

You have until March the 30th to fulfil my request

 

 

Thanks AL

Edited March 4, 2009 by e28bigalbexley

[e28bigalbexley]

Hi all

Ok have revised above post and devised this one

Letter sent today special delivery regarding GE's lack of common sense.

 

 

sc0004f735-1.jpg picture by bernardlivesley - Photobucket

 

ge2-1.jpg picture by bernardlivesley - Photobucket

 

Also added a checklist just to help them:D

Poor little darlings.

 

 

AL

[fco1922]

I just had the FOS adjudicator rule in my favour with respect to PPI on my loan with GE Money (arranged by Loans.co.uk). The actually found LCUK at fault. LCUK is refusing to accept the adjudicator's opinion so my case is now going to the Ombudsman for a final ruling. The FOS are excellent and very helpful. They are slow but I say go to them the minute you get rejected by GE Money (and your complaint is certain to be rejected by GE Money and the third party arranger).

[pompeyfaith]

FCO can i ask what was the date you first took this to the FOS,just trying to gauge what their time scale is at the moment.

 

Thanks

 

PF

[fco1922]

Dear PF

 

I filed my complaint in January 2008. For 10 months, I kept getting letters saying that "due to the number of new complaints, it has not been able to assign your complaint to a caseworker but we hope to be able to do so within the next four weeks"! In November I got mad and wrote my MP. Within two weeks, I heard from an adjudicator and was told that he was handling my complaint! Less than a month later, I received a letter upholding my complaint.

 

I have since learnt that if you have severe financial difficulties, you can ask for expedited consideration. If this is the case for you, make certain you mention it.

 

Once my case was allocated, I found the FOS very helpful and very fast.

[fco1922]

One thing to note: you cannot complain to the FOS until you receive a letter from your lender saying that they have made a final decision. They usually say something like "we will not enter into any further communication about this matter". When you get this obnoxious letter, you can go to the FOS.

[pompeyfaith]

Thanks for that FCO mycomplaint is already with the FOS has been since 11/08 and its a tidy sum relating to mis-sold PPI on 8 loans although it should be 9 loans as the co-op said they could not locate the agreement for the 9th loan which is in fact the first one i had with them.

 

Since they told me that i sent a letter telling them the complaint is now with the fos and i quoted the fos ref number and low and behold that agreement turned up .

 

I am indeed in financial diffeculty due to having to give up work because of a stroke i had in 1990.

 

I went back to work for 18 yrs but my doctor laid me off work due to the symtoms of that stroke getting worse i.e. curvature in my back,claw right hand drop right foot, hypertension, pain in left hip due to the left carrying the weight over the yrs plus enlarged prostate gland.

 

So all this has made my income very limited.

 

Regards

 

PF

[noomill060]

Whether or not you get a Final Response, you can complain to the FOS when eight weeks have passed since you sent your original complaint.

[e28bigalbexley]

Hi All

Right, have written to GE asking for my PPI + contractual interest back and they have said that they feel as they were not present at the time the loan was sold they are not responsible for PPI being added and i should get in touch with the Holiday company that sold me the loan. They added it is their final response. So i will write to the holiday company and ask the same questions. But i believe it is GE who are at fault as the loan supplier. Any Comments...

[pompeyfaith]

Hiya Bexley,

 

To be honest I would not bother with the holiday company, nor with ge money as they have had there chance of putting this right.

 

As they have quoted the letter as their final response its time to get your complaint in at the FOS.

 

Full details below:

 

our complaints procedure and how to complain

 

Regards

 

PF

[alanalana]

One thing to note: you cannot complain to the FOS until you receive a letter from your lender saying that they have made a final decision. They usually say something like "we will not enter into any further communication about this matter". When you get this obnoxious letter, you can go to the FOS.

 

Not totally true, you can go to the FOS if the 8 week deadline passes with no response to your PPI claim.

 

aa