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    • which company are you dealing with?   they are definitely liable for the courier fee but to keep the problem under control and as manageable as possible, the best thing to do is to return the chair to them and then when you get your new chair you can  then sue them for the courier fee. your chances of success will be almost 100% and it will be interesting for you and you will require some transferable skills. after that you will feel sufficiently confident to go ahead and sue anybody else who tries to bully you and deprive you of your consumer rights.          
    • You wont see CIFAS on your CRA for something like this. You have to go direct to CIFAS for that. However... It is possible that they just closed your account because they werent comfortable about something but didnt trigger AMLR    
    • When I get my order confirmation  it does say guide price with a red * beside it and at the bottom of the order says the price you’ll be charged is the price on the day of delivery or collection.
    • OK.  It is highly likely that you will get your money back and the recording will have helped you.   The way that Hermes work on these cases is that they normally try to stall you and to test your resolve.   If it goes the normal way, they will file an acknowledgment of service within the 14 day limit and that will then buy them a further 14 days. Towards the end of the 14 days they will then file their  defence. At that point you will have to make a decision whether or not to pay your further fee in order to go on to have a hearing. For the value you are claiming the fee will be about £80 although you need to check the county court website to be sure.   In their defence, Hermes will have indicated that they are prepared to go to mediation. Please read up what we have to say about mediation. Hermes will treat this as an opportunity to try and beat you down and to reduce the amount that they have to pay you. as long as you stand by your guns, they will eventually back down and they will pay you your entire claim including the fees in order to avoid going to to a hearing.   It is in respect of the mediation  the recording that you have will be helpful. Let me say that Trading Standards are wrong because in terms of establishing any legal right to the money, the recording is not relevant although it might sway a judge in your favour.   The real issues here are that you entrusted Hermes with your property for a fee and they breached the contract by their negligence and damaged it.   Frankly you didn't need to insure it because customers shouldn't need to insure against the supplier's negligence - but you did get insurance and that will place extra pressure o Hermes to settle for the full amount.   The other element which concerns me is that Hermes now take it upon themselves apparently to destroy other people's property when they themselves have damaged it through their own negligence. I don't think that they have the right to do this and it is very easy for them to try and avoid liability of losing something by then saying that it was damaged and so they destroyed ir - and without presenting any evidence of the damage or of the  destroying of the item.   Hermes are disreputable and people should avoid them.   Please read up on the Hermes threads and about small claims in the County Court and about mediation. We will be happy to help you all the way but I would point out to you that you have made 17 posts and taen up a considerable amount of useful time simply trying to get you to tell us the story and to post up some important documents. It was all so unnecessary.   I have read your claim form but it has now been hidden in order to protect you as you had left your personal details on it.   I suggest that you redact documents in the future.   Feel free to ask questions as you go along.   By the way, the 14 day period runs fro the date of deemed service of the claim which is about   2 days from the date of issue.   You issued on the 27th.  So count 14 from the 30th.  Monitor the Moneyclaim site closely and apply for judgment the moment it lets you. You never know, there is a remote chance that they may nor file an AOS - very remote.   There is also a remote chance that they may pay you out in order to get you to withdraw the claim.  The recording may have helped if they do.   Keep us updated
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    • I came across this discussion recently and just wanted to give my experience of A Shade Greener that may help others regarding their boiler finance agreement.
       
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      It all started mid summer during lockdown when they refused to service our boiler because we didn't have a loft ladder or flooring installed despite the fact AS installed the boiler. and had previosuly serviced it without issue for 4yrs. After consulting with an independent installer I was informed that if this was the case then ASG had breached building regulations,  this was duly reported to Gas Safe to investigate and even then ASG refused to accept blame and repeatedly said it was my problem. Anyway Gas Safe found them in breach of building regs and a compromise was reached.
       
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      The boiler was removed and replaced by a reputable installer,  and the old boiler was returned to ASG thus ending our contract with them. What's mad is I saved in excess of £1000 in the long run and got a new boiler with a brand new 12yr warranty. 
       
      You only have to look at TrustPilot to get an idea of what this company is like.
       
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    • Dazza a few months ago I discovered a good friend of mine who had ten debts with cards and catalogues which he was slavishly paying off at detriment to his own family quality of life, and I mean hardship, not just absence of second holidays or flat screen TV's.
       
      I wrote to all his creditors asking for supporting documents and not one could provide any material that would allow them to enforce the debt.
       
      As a result he stopped paying and they have been unable to do anything, one even admitted it was unenforceable.
       
      If circumstances have got to the point where you are finding it unmanageable you must ask yourself why you feel the need to pay.  I guarantee you that these companies have built bad debt into their business model and no one over there is losing any sleep over your debt to them!  They will see you as a victim and cash cow and they will be reluctant to discuss final offers, only ways to keep you paying with threats of court action or seizing your assets if you have any.
       
      They are not your friends and you owe them no loyalty or moral duty, that must remain only for yourself and your family.
       
      If it was me I would send them all a CCA request.   I would bet that not one will provide the correct response and you can quite legally stop paying them until such time as they do provide a response.   Even when they do you should check back here as they mostly send dodgy photo copies or generic rubbish that has no connection with your supposed debt.
       
      The money you are paying them should, as far as you are able, be put to a savings account for yourself and as a means of paying of one of these fleecers should they ever manage to get to to the point of a successful court judgement.  After six years they will not be able to start court action and that money will then become yours.
       
      They will of course pursue you for the funds and pass your file around various departments of their business and out to third parties.
       
      Your response is that you should treat it as a hobby.  I have numerous files of correspondence each faithfully organised showing the various letters from different DCA;s , solicitors etc with a mix of threats, inducements and offers.   It is like my stamp collection and I show it to anyone who is interested!
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disabled bay hassles!! please help


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hi there eveyone.

we are having problems with a neighbour who takes it upon themelves to park in the disabled bay marked outside our house.

this was put in palce by west sussex county council highways department for my wife when she was registered disabled over three years ago.

we are fully aware that the bay does not entitle us to use it solely as it is provided to assist my wife with her disability.

so far this has been no problem until a new neighbour moved in last year and now when they cannot find a space to park 'dumps' one of their two vehilces in it if they cannot park outside their own house approxiamately 4 houses up from us. i have tried to be polite on the occassions that this has occured but last night the person in question was very abusive and suggested i called the police.

i spoke to our local council as mentioned above but they say that there is nothing they can enforce as our area does not come under the new laws??

how do i approach this matter to ensure that this person does not do this again?

 

:???:

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Mark,

the problem you have is its only a Courtesy Bay ( which means it does not have a traffic management order ) Councils will mark off bays for residents, however they have no legal standing unless they actually apply for a TMO, but like most Council's because it costs approx £400 a throw, it is very hard to get them to do it, you could contact your MP and local councilors’ to push for a TMO to be done, however it does only happen rarely,

 

As for your description of those doing it, they prob know it’s a Courtesy bay, if it was a compliant bay ( with a TMO ) it would have a pole with a sign on it,

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thanks for the reply again.

is there anything we can do to stop them at all/the local residents have been good so far but these 2 indibviduals just take the p...!! all the time coupled with abuse.!!

i have written to my mp on the matter today as well.should i complain to my local councillors too??

is there anything i can construct in writing to the individuals to maybe persuade them to stop flaunting the use of this bay?

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they are a couple who are ambulance personnel and have 2 vehicles privately owned...

really!

i would be inclined to write to their ambo authority...they should be setting an example in my eyes.

 

dx

please don't hit Quote...just type we know what we said earlier..

 

DCA's view debtors as suckers, marks and mugs

 

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

 

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

 

 

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Maybe you could speak to another of your neighbours who also parks near there to ensure that the car parked in the disabled bay has insufficient room to get out of the space once it is in. Failing to be able to turn up for work on time *may* help get the message across to them.

 

Like mentioned by dx, it sounds appalling that they are ambulance personnel and I agree it is something that I'm sure their controlling authority should be made aware of. I bet thery'd be the first to complain if anyone parked too close behind their ambulance ignoring the "do not park within 5 mtrs of this vehicle" notice.

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Could you not keep your own car permanently parked in this bay?

 

Wouldn't leaving the car perminantly in the parking bay defeat the object of having a car to help his wife keep mobile?

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is there anything i can construct in writing to the individuals to maybe persuade them to stop flaunting the use of this bay?

 

They are not doing anything wrong as its not a restricted bay it may be rude and selfish but as with all blue badge bays that are not restricted by law anyone is entitled to park there.

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