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    • Hermes lost parcel.. Read more at https://www.consumeractiongroup.co.uk/topic/422615-hermes-lost-parcel/
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    • I came across this discussion recently and just wanted to give my experience of A Shade Greener that may help others regarding their boiler finance agreement.
      We had a 10yr  finance contract for a boiler fitted July 2015.
      After a summer of discontent with ASG I discovered that if you have paid HALF the agreement or more you can legally return the boiler to them at no cost to yourself. I've just returned mine the feeling is liberating.
      It all started mid summer during lockdown when they refused to service our boiler because we didn't have a loft ladder or flooring installed despite the fact AS installed the boiler. and had previosuly serviced it without issue for 4yrs. After consulting with an independent installer I was informed that if this was the case then ASG had breached building regulations,  this was duly reported to Gas Safe to investigate and even then ASG refused to accept blame and repeatedly said it was my problem. Anyway Gas Safe found them in breach of building regs and a compromise was reached.
      A month later and ASG attended to service our boiler but in the process left the boiler unusuable as it kept losing pressure not to mention they had damaged the filling loop in the process which they said was my responsibilty not theres and would charge me to repair, so generous of them! Soon after reporting the fault I got a letter stating it was time we arranged a powerflush on our heating system which they make you do after 5 years even though there's nothing in the contract that states this. Coincidence?
      After a few heated exchanges with ASG (pardon the pun) I decided to pull the plug and cancel our agreement.
      The boiler was removed and replaced by a reputable installer,  and the old boiler was returned to ASG thus ending our contract with them. What's mad is I saved in excess of £1000 in the long run and got a new boiler with a brand new 12yr warranty. 
      You only have to look at TrustPilot to get an idea of what this company is like.
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    • Dazza a few months ago I discovered a good friend of mine who had ten debts with cards and catalogues which he was slavishly paying off at detriment to his own family quality of life, and I mean hardship, not just absence of second holidays or flat screen TV's.
      I wrote to all his creditors asking for supporting documents and not one could provide any material that would allow them to enforce the debt.
      As a result he stopped paying and they have been unable to do anything, one even admitted it was unenforceable.
      If circumstances have got to the point where you are finding it unmanageable you must ask yourself why you feel the need to pay.  I guarantee you that these companies have built bad debt into their business model and no one over there is losing any sleep over your debt to them!  They will see you as a victim and cash cow and they will be reluctant to discuss final offers, only ways to keep you paying with threats of court action or seizing your assets if you have any.
      They are not your friends and you owe them no loyalty or moral duty, that must remain only for yourself and your family.
      If it was me I would send them all a CCA request.   I would bet that not one will provide the correct response and you can quite legally stop paying them until such time as they do provide a response.   Even when they do you should check back here as they mostly send dodgy photo copies or generic rubbish that has no connection with your supposed debt.
      The money you are paying them should, as far as you are able, be put to a savings account for yourself and as a means of paying of one of these fleecers should they ever manage to get to to the point of a successful court judgement.  After six years they will not be able to start court action and that money will then become yours.
      They will of course pursue you for the funds and pass your file around various departments of their business and out to third parties.
      Your response is that you should treat it as a hobby.  I have numerous files of correspondence each faithfully organised showing the various letters from different DCA;s , solicitors etc with a mix of threats, inducements and offers.   It is like my stamp collection and I show it to anyone who is interested!
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used car purchase with 3 month warranty

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i wonder if anyone can give us some advise with regard to the purchase of a used car from a car trader.

we purchased the vehicle on 10/01/09.it is an 'n' plate mgf convertible with fsh and was given witha new years mot supplied by the dealer.the car cost £1425 which was paid by debit card on 2 occassions as a deposit and final settlement.the car was fine up until monady of this week when we noticed a strange noise coming from the engine area.after depressing the clutch pedal this disappeared and as i had had a rover 214 previous suspected that there might be an issue with the clutch.to add insult to injury that evening we had a severe downpour and having left the car out that night i returned the following morning to find 2 sodden seats and footwell carpets!!!the roof has never been down in th 2 weeks we have had it.

i took the car to the trader that day after calling him first.he had a company mechanic to look at it and said that for its age the clutch would probably be on its way out!! and that all the mgf's leaked anyway!!!

as you can imagine this got my back up and i threatened that i would take this issue to trading standards.they reluctantly said that the doors would have to be readjusted as it appeared that they were not meeting/sitting correctly so were probably the cause of the leak.they also said they would have to diagnose the sound of the clutch.

today they have rung back and said that they would only pay £100 towards the clutch as part of the warranty claim.i told them that as we had aonly had the car such a short time that it was obviously not fit for the purpose it was sold for, and that we owuld prefer our money back.

they have now told me they will ring tomorrow to 'sort' the problem out.

is there anymore i can do?:confused:

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Not just 'fit for purpose' Mark but not of 'unmercantable quality'.


Not all MGFs leak, no soft-top leaks, they, (or any company) wouldn't have made them.


To reject the car, you must list the faults and write a letter of rejection stating the sale of goods act 1979. Don't collect the car from them if it is still there, and give them 14 days in which to pay up.


If the car is at home, don't use it again and it is up to them to come and collect it at their expense.


If you taxed it don't forget to take the disc off and get a refund, and do the V5 correctly and send it off to the DVLA yourself, don't let them do it. To be on the safe side (if you have read any DVLA threads you will know what I mean), send it by recorded delivery.

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