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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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2 Cards - advice please/ what about loans


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Hi.

2 questions.:

 

 

1 - I have 2 cards.

First is Bank of Scotland with £7000 owing, the other is MBNA MasterCard with £3200 owing.

Both are paid by Direct Debit by me.

The BoS card recently refunded me for my PPI charges.

The MBNA agreed last December to stop charging me PPI but I havent yet asked for a refund.

 

I have read some of the threads here and elsewhere about getting the agreement written off as unenforceable.

So the obvious question......how??

 

Am I correct in assuming that step 1 is to send the letter that starts:

"This letter is a formal request pursuant to s.77/78 of the Consumer Credit Act 1974. I require you to provide me with a true copy of the credit agreement relating to the above account, together with any other documentation the Act requires you to provide. "

What is the next step?

2 - I have also read that loans may also be deemed unenforceable, how do I go about dealing with this?

All help gratefully received.

Thank you one and all.

 

 

 

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Hi, you can CCA them both. Here is the letter:

 

http://www.consumeractiongroup.co.uk/forum/general-debt-issues/20758-creditors-dcas-letter-templates.html#post162367

 

Send all letters by recorded delivery

Do not sign them

Enclose a £1 postal order for each agreement you want

Don't talk to them on the phone.

 

Come back if you need more advice.

 

fox

If you are asked to deal with any matter via private message, PLEASE report it.

Everything I say is opinion only. If you are unsure on any comment made, you should see a qualified solicitor

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Loans are covered by the same laws as credit cards so you could adapt the CCA letter to suit the loan

If you are asked to deal with any matter via private message, PLEASE report it.

Everything I say is opinion only. If you are unsure on any comment made, you should see a qualified solicitor

Please help CAG. Order this ebook. Now available on Amazon. Please click HERE

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If you are asked to deal with any matter via private message, PLEASE report it.

Everything I say is opinion only. If you are unsure on any comment made, you should see a qualified solicitor

Please help CAG. Order this ebook. Now available on Amazon. Please click HERE

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OK so am a little confused.

My initial understanding was that I could try to prove credit card debts and loans were unenforceable.

Are you now saying that it is only the charges that can be refunded or is it the whole amount, interest or whatever.

Does interest count as a charge? etc.

 

is there a sticky or a thread that details this in full?

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No, I was suggesting you SAR the closed credit cards only. This will see if they have any charges on which you could reclaim

 

For the two credit cards and the loan, send a CCA request. This will see if they have a valid agreement and if not, no pennies. If they do have a valid agreement, then we'll deal with it when it comes

 

If you need more help, just shout.

 

fox

If you are asked to deal with any matter via private message, PLEASE report it.

Everything I say is opinion only. If you are unsure on any comment made, you should see a qualified solicitor

Please help CAG. Order this ebook. Now available on Amazon. Please click HERE

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The best thing to do is wait until you get something back then post up anything you get on the forum and let the experts look at them. Between now and then, Have a look at photobucket and see how it works then when you come back with something, you will know how to post but if you get stuck, shout and I'll pop a tutorial up.

 

fox

If you are asked to deal with any matter via private message, PLEASE report it.

Everything I say is opinion only. If you are unsure on any comment made, you should see a qualified solicitor

Please help CAG. Order this ebook. Now available on Amazon. Please click HERE

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