New DCA problems

[PeteT]

OK - not heard of this one before.... DCA making silent calls.

Each time the line is silent for between 24 and 67 seconds before a brief ringing tone and the message "the other person has cleared"

 

Had them on the following occassions:

 

15/01 @ 19:22 for 54 seconds

19/01 @ 19:06 for 24 seconds

22/01 @ 19:48 for 67 seconds

23/01 @ 19:24 for 30 seconds

 

And the guilty party.... Marlin.

 

So to add to the CCA non compliance for nearly 2 years, there is the fact that I've had 11 calls in the last month despite clear instructions not to call and converse only by letter, the "defaulting" of the account whilst in dispute, the adding of the default to my credit when I've never seen a default notice, their staff (on 2 seperate occasions) blatently lying and referring to the Rankin case as a change in the law they are now silently calling.

 

Oh please why wont Marlin take the legal action they have been threating so I can go to court and have them explain all this to the judge!!

[berrylover]

Send them another letter, saying that you do not welcome these silent calls and view them as harrassment. If they don't stop then you will inform the police and the Financial Ombudsman of their actions.

[PeteT]

Sounds like a plan

[fuzzybobble]

Just keep a note of all the evidence. Then raise a formal complaint with them, and then the OFT and FOS. Then try the press/tv news.

 

The more who complain, the better, and before too long they'll be in trouble.

 

The Sunday Times is shortly doing an article on DCA's and a few CAG members have provided a pile of info for them. So much, that they delayed the article, so they could go through it all, and the editor has given them more space for it.

 

So, it may not seem like it sometimes, but we are winning this war against the DCAs. It's just going to take time.

[berrylover]

Yay Cag!!!

[BankFodder]

If you have the money, think about forking out for a Truecall call screener and recorder. It will gather all of the evidence for you and help you deal with any other telephone problems.

 

have a look at our review section.

 

This is a blatant plug for the machine - but we don't make any profit from it. We are letting them go at cost in order to encourage people to start recording their calls - and to start discouraging harassment

[fuzzybobble]

I record my calls. But most of the time the DCA's wish I didnt.