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    • Hermes lost parcel.. Read more at https://www.consumeractiongroup.co.uk/topic/422615-hermes-lost-parcel/
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    • Oven repair. https://www.consumeractiongroup.co.uk/topic/427690-oven-repair/&do=findComment&comment=5073391
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    • I came across this discussion recently and just wanted to give my experience of A Shade Greener that may help others regarding their boiler finance agreement.
       
      We had a 10yr  finance contract for a boiler fitted July 2015.
       
      After a summer of discontent with ASG I discovered that if you have paid HALF the agreement or more you can legally return the boiler to them at no cost to yourself. I've just returned mine the feeling is liberating.
       
      It all started mid summer during lockdown when they refused to service our boiler because we didn't have a loft ladder or flooring installed despite the fact AS installed the boiler. and had previosuly serviced it without issue for 4yrs. After consulting with an independent installer I was informed that if this was the case then ASG had breached building regulations,  this was duly reported to Gas Safe to investigate and even then ASG refused to accept blame and repeatedly said it was my problem. Anyway Gas Safe found them in breach of building regs and a compromise was reached.
       
      A month later and ASG attended to service our boiler but in the process left the boiler unusuable as it kept losing pressure not to mention they had damaged the filling loop in the process which they said was my responsibilty not theres and would charge me to repair, so generous of them! Soon after reporting the fault I got a letter stating it was time we arranged a powerflush on our heating system which they make you do after 5 years even though there's nothing in the contract that states this. Coincidence?
       
      After a few heated exchanges with ASG (pardon the pun) I decided to pull the plug and cancel our agreement.
       
      The boiler was removed and replaced by a reputable installer,  and the old boiler was returned to ASG thus ending our contract with them. What's mad is I saved in excess of £1000 in the long run and got a new boiler with a brand new 12yr warranty. 
       
      You only have to look at TrustPilot to get an idea of what this company is like.
       
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    • Dazza a few months ago I discovered a good friend of mine who had ten debts with cards and catalogues which he was slavishly paying off at detriment to his own family quality of life, and I mean hardship, not just absence of second holidays or flat screen TV's.
       
      I wrote to all his creditors asking for supporting documents and not one could provide any material that would allow them to enforce the debt.
       
      As a result he stopped paying and they have been unable to do anything, one even admitted it was unenforceable.
       
      If circumstances have got to the point where you are finding it unmanageable you must ask yourself why you feel the need to pay.  I guarantee you that these companies have built bad debt into their business model and no one over there is losing any sleep over your debt to them!  They will see you as a victim and cash cow and they will be reluctant to discuss final offers, only ways to keep you paying with threats of court action or seizing your assets if you have any.
       
      They are not your friends and you owe them no loyalty or moral duty, that must remain only for yourself and your family.
       
      If it was me I would send them all a CCA request.   I would bet that not one will provide the correct response and you can quite legally stop paying them until such time as they do provide a response.   Even when they do you should check back here as they mostly send dodgy photo copies or generic rubbish that has no connection with your supposed debt.
       
      The money you are paying them should, as far as you are able, be put to a savings account for yourself and as a means of paying of one of these fleecers should they ever manage to get to to the point of a successful court judgement.  After six years they will not be able to start court action and that money will then become yours.
       
      They will of course pursue you for the funds and pass your file around various departments of their business and out to third parties.
       
      Your response is that you should treat it as a hobby.  I have numerous files of correspondence each faithfully organised showing the various letters from different DCA;s , solicitors etc with a mix of threats, inducements and offers.   It is like my stamp collection and I show it to anyone who is interested!
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Hi, A High Court Bailiff from the Marston Group turned up at my house yesterday but we didn't answer the door. He pushed a note though the letter box stating that he had received a High Court Writ in respect of the above matter made up as follows:

 

Judgment dept 654.14

Judgment costs 180

Execution costs 101.75

Interest to 16.60

Officers fees 149.25

Total levy 1099.74

 

The original ccj was for accountancy work and the monthly payment set at just £1 per month as, at present, my expenditure is greater then my income. I have not missed a payment but have been told by Marston Group, over the phone, that this is irrelevant.

What do I do next as it would be foolish to enter in to a payment plan that I can not afford but at the same time I have a wife and two girls 3 and 6 months and can't allow them to remove any of our goods.

 

Any advise would be much appreciated

 

Pete

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Sounds like a HCEO

HCEOA-Have You Been Visited By An HCEO?

 

This should help bit, I'm much better with council tax bailiffs, but I understand that the principle is the same.

 

Don't let them in, don't leave doors and windows open that they can climb through, read up about them as much as you can.

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Here's a post from Ellen from another thread it may help.

As the judgement was for more than £600 the claimant will have passed it to the high court for enforcement and the high court enforcement officer (bailiff) has called to levy on goods to that value and can charge his fees.

 

 

Was the form you filled in at court an N245 with a fee of £35.00 ? if so, no action can be taken by the bailiff while this form is in court for consideration. I assume you have a copy of it? if so - keep the copy on you at all times and if the bailiff comes back DON'T LET HIM INTO THE HOUSE, keep all doors and windows locked at all times. Don't open the door and try to talk to him outside on the doorstep he may try to push past you to get in!!

 

- show him the form through the window, or make another copy and pass it through the letter box to him. Make sure you always have a copy for yourself.

 

Ell-enn

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Thanks Chris but still unsure of what to do next. Do I apply to the high court as I am unable to put forward an acceptable offer as my monthly income is less then my expenditure?

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Hi, A High Court Bailiff from the Marston Group turned up at my house yesterday but we didn't answer the door. He pushed a note though the letter box stating that he had received a High Court Writ in respect of the above matter made up as follows:

 

Judgment dept 654.14

Judgment costs 180

Execution costs 101.75

Interest to 16.60

Officers fees 149.25

Total levy 1099.74

 

The original ccj was for accountancy work and the monthly payment set at just £1 per month as, at present, my expenditure is greater then my income. I have not missed a payment but have been told by Marston Group, over the phone, that this is irrelevant.

What do I do next as it would be foolish to enter in to a payment plan that I can not afford but at the same time I have a wife and two girls 3 and 6 months and can't allow them to remove any of our goods.

 

Any advise would be much appreciated

 

Pete

 

I would offer a reasonable amount of £5 per week and i would also put this offer into court. Are you on is or jsa etc ?

So whats cooking today ?

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Sepo, if you have a County Court Judgement and you have been making the payments regularly in accordance with the judgement, then we need to find out why an HCEO has been instructed.

 

Can you dig out the judgement and receipts for all your payments?

 

Ell-enn

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My advice is based on my opinion and experience only. It is not to be taken as legal advice - if you are unsure you should seek professional help.

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