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Virging Trying Stating I am in Contrac Falsely


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HI all

Can anyone advise please I am being harrassed by Virgin.


I phoned up Virgin to discuss my services and a lady offered me a very good deal to stay with Virgin. I accepted on the explicit condition that I would not be forced into a new 12 month contract. She agreed and I agreed the Virgin VIP Service. I confirmed my no new contract condition many times and then agred to upgrade my services.


Months later I was getting very upset with the way they were treating me and phoned up to ask about cancelling my service and was informed that it was their view that I was in contract untill May 2009, I exlained that my contract expired in 2008 March, they said they would look into it.


They didnt get back to me so I wrote explaining what had been said on the phone and enquiring and stating that it was unacceptable for them to enforce a contract that I did not make.


Their response was that they had sent me a contract confirmation (I never received this and do not believe it was sent) and since the right to cancel for that I never received was not returned to them I have "automatically entereed into a 12 month contract". To add insult they go on to say. "As a valued customer if you wish to downgrade your current oackage, I'm more than happy to arrange this for you. HOwever, this means you will then enter into a new 12 month contract."


How can not sending something you have never received constitute a contract especially when I explicitly said no contract as condition of change of services.


How do I defend myself against this.


Sorry if this has been read on another part of the site but since no-one responded I felt this may be a better place.


Thanks for any help anyone can offer.


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AS you did this on the phone ie; not paper contract or no little box ot tick on their website, then they will have telephone recordings.


Send them £10 and a Subject Access Request request making sure to ask specifically for copies of the telephone recording.

Edited by Conniff
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Hi Conniff

Thanks for that.

By this do you mean that the onus is on me to prove what I said, I did make no contract a condition of the upgrade so I know what the recording says, what I am saying. I will do this and it is a good idea since then I will have proof that I dont have a contract, however I dont believe they tape all conversations. What if they havent taped it?

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