Plasma TV Broken - Can i get any help

[phillpal]

Hi there, My plasma TV has broke literally 13 months after I purchased it.

I bought the TV initially off harban electronics, it is a 50inch and it came with a 1 year warranty.

 

Now as you know it's one month outta warranty.

 

Is there anything I can do?

 

Im sure I have the recipt somewhere but should this be such a problem if I don't? They do know me in there as I have purchase a few TVs from them over the past year for family as presents.

 

Thanks

 

Phill

[lucavigg]

Hi there, My plasma TV has broke literally 13 months after I purchased it.

I bought the TV initially off harban electronics, it is a 50inch and it came with a 1 year warranty.

 

Now as you know it's one month outta warranty.

 

Is there anything I can do?

 

Im sure I have the recipt somewhere but should this be such a problem if I don't? They do know me in there as I have purchase a few TVs from them over the past year for family as presents.

 

Thanks

 

Phill

 

Have you approached them to repair it for you?

 

I have a Panasonic Plasma which went faulty twice, the first time it was repaired by Panasonic on goodwill, the second time it was outside warranty. I wrote to the manager of the shop holding them in breach of the Sale of Goods Act. I'm still waiting for a reply. I have also prepared papers for the small claims court to be issued on Wednesday and have written to my credit card company holding them jointly liable under the consumer credit act. It is not reasonable according to the law that a television should only last for 13 months. Go to the Consumer direct Website - Consumer Direct Know your rights.

 

Remember, it is the shop that sold you the goods that are liable under the law NOT the manufacturer. If they give you any bull about having to get permission from the manufacturer get consumer direct to report them to Trading Standards.

 

Good Luck

[dx100uk]

Have you approached them to repair it for you?

 

I have a Panasonic Plasma which went faulty twice, the first time it was repaired by Panasonic on goodwill, the second time it was outside warranty. I wrote to the manager of the shop holding them in breach of the Sale of Goods Act. I'm still waiting for a reply. I have also prepared papers for the small claims court to be issued on Wednesday and have written to my credit card company holding them jointly liable under the consumer credit act. It is not reasonable according to the law that a television should only last for 13 months. Go to the Consumer direct Website - Consumer Direct Know your rights.

 

Remember, it is the shop that sold you the goods that are liable under the law NOT the manufacturer. If they give you any bull about having to get permission from the manufacturer get consumer direct to report them to Trading Standards.

 

Good Luck

 

wasting your time if you dont have an engineers report & can prove it's a manu fault under SOGA 'unfit for purpose' . your agruement is with the manu not the point of sale.

 

dx

[dx100uk]

Hi there, My plasma TV has broke literally 13 months after I purchased it.

I bought the TV initially off harban electronics, it is a 50inch and it came with a 1 year warranty.

 

Now as you know it's one month outta warranty.

 

Is there anything I can do?

 

Im sure I have the recipt somewhere but should this be such a problem if I don't? They do know me in there as I have purchase a few TVs from them over the past year for family as presents.

 

Thanks

 

Phill

 

as suggested, i would approach the point of sale as you have a rapour? with them.

 

do you know what the fault is & have you researched to see if it is a known problem that has occured with others too?

 

see what the shop says first.

 

dx

[lucavigg]

wasting your time if you dont have an engineers report & can prove it's a manu fault under SOGA 'unfit for purpose' . your agruement is with the manu not the point of sale.

 

dx

 

I'm sure, in due course I will be supplying the shop with an independent report that the fault was, in all probability caused by a fault at the time of sale. I'm not going to pay for the report before Panasonic agree to replace it though. That would be just throwing money away. If they dispute my initial contact, the small claims court will be used and that is the time for engineers reports.

 

That is the advice of Consumer direct and Trading Standards anyway.

[dx100uk]

I'm sure, in due course I will be supplying the shop with an independent report that the fault was, in all probability caused by a fault at the time of sale. I'm not going to pay for the report before Panasonic agree to replace it though. That would be just throwing money away. If they dispute my initial contact, the small claims court will be used and that is the time for engineers reports.

 

That is the advice of Consumer direct and Trading Standards anyway.

i'll wait for you to start your own thread before i reply.

 

dx

[havinastella]

I'm with DX here,

 

Unless you have at least one independant report, you will be shooting yourself in the foot!

 

Jogs

[ukaviator]

The sales of goods act 1979 covers goods in England dependant on the cost and the expectation of how long it should last. I would expect a plasma tv costing a reasonable amount to last longer than a year. It is the retailers responsibility to offer a suitable remedy which could include repair or replacement.

 

If the shop fails to sort out your problem, the next course of action is to write them a letter, to head office, quoting the sales of goods act 1979 'That goods should last a reasonable amount of time and be fit for purpose'. Send it recorded mail keeping a copy. Give them 14 days to reply. If they do not reply send them another letter stating that if they do not offer you a suitable remedy you will take it further.

 

How did you pay for the TV, what make and model is it?

[lucavigg]

I'm with DX here,

 

Unless you have at least one independant report, you will be shooting yourself in the foot!

 

Jogs

 

As I've already said, if it goes to court, I will have one to submit.

[havinastella]

As I've already said, if it goes to court, I will have one to submit.

 

Thats fair enough, but have you given the seller the report/chance to rectify the problem?

 

I can get a report from my best mate (he's a TV engineer) saying whatever I want. You still need to give the company that sold you the TV the chance to resolve the problem.

 

Jogs