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Virgin Media Stating I am in Contract

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HI all

Can anyone advise please I am being harrassed by Virgin.


I saw that Sky were offering a good deal on services and phoned up Virgin to discuss. I eventually got through to a lady who offered me a very good deal to stay with Virgin. I accepted on the explicit condition that I would not be forced into a new 12 month contract. She agreed and I agreed the Sky Max Service. I confirmed my no new contract condition many times and then agred to upgrade my services.


Months later I was getting very upset with the way they were treating me and phoned up to ask about cancelling my service and was informed that it was their view that I was in contract untill May 2009, I exlained that my contract expired in 2008 March, they said they would look into it.


They didnt get back to me so I wrote explaining that it was unacceptable for them to enforce a contract that I did not make.


Their response was that they had sent me a contract confirmation (I never received this and do not believe it was sent) and since the right to cancel for that I never received was not returned to them I have "automatically entereed into a 12 month contract". To add insult they go on to say. "As a valued customer if you wish to downgrade your current oackage, I'm more than happy to arrange this for you. HOwever, this means you will then enter into a new 12 month contract."


How can not sending something you have never received constitute a contract especially when I explicitly said no contract as condition of change of services.


How do I defend myself against this.


Thanks for any help anyone can offer.


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  • 4 weeks later...

HI, thanks for getting back to me, no I have not taken it any further yet, I wanted to get an informed view on my position which I do not have yet.

If you have any ideas let me know.


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A subject access request may get you a transcript or recording of the phone call if it exists. Hopefully you can then prove that you didn't agree to a contract extension

All my posts are made without prejudice and may not be reused or reproduced without my express permission (or the permission of the forums owners)!


17/10/2006 Recieve claim against me from lloyds TSB for £312.82

18/10/06 S.A.R - (Subject Access Request) sent

03/02/07 Claim allocated to small claims. Hearing set for 15/05/07. Lloyds ordered to file statement setting out how they calculate their charges

15/05/07 Lloyds do not attend. Judgement ordered for £192 approx, £3 travel costs and removal of default notice

29/05/07 4pm Lloyds deadline for payment of CCJ expires. Warrant of execution ready to go

19/06/07 Letter from court stating Lloyds have made a cheque payment to court

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