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Amazon making a complete hash of refunds

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Last April I ordered a Tomy Baby Monitor as a present for my sister. Once she finally had the baby in august 08 she started using the monitor until it broke two weeks later. During this time I had had to go into the services of Payplan as I lost my job and was unable to keep servicing my debt (a bit like the UK at the moment only mine is significantly less lol)... I had to open a new basic bank account and so stopped using the account which I had paid for the monitor from. On dec 31st this year after much tooing and froing between my sister and Amazon I had a 45 minute converstaion with one of thier so called customer services representatives. I explained the whole situation and he sent me a returns label and promised when the monitor was back to Amazon someone would call me and confirm an address for the refund to be sent to in cheque form.


16th Jan I get an email from Amazon saying they had processed the refund and I foolifhly thought I would get the promised phone call at some point soon. By fri I thought I should check the original bank account as I still have online access even though account terminated. And there was the £55 from Amazon. Which I can't access.


I spoke to amazon again fri afternoon and was told they would send me a cheque - I asked for them to confirm this in email and they promised to within two hours.


sat am still no email so now I'm really angry - ring customer services again and after 48 mins of being progressed up the chain I am promised that they will talk to billing and get back to me yesterday. Which of course they haven't.


I feel like I have done everything in my power to get my money back and they have paid it to the wrong person effectively. I spoke to an increduibly rude person at NW who said tough you can't get the money and I told them it was Amazon who would be asking for the money not me.


I now have no idea what to do next? Am I in the right? All calls are recorded so they can check that I'm telling the truth.


Any advice gratefully recieved...



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