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BankFodder

Brighthouse and telephone harassment

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There have been several refernces to this on the forum. However none of it is supported by evidence as far as I can see.

 

I would suggest that Brighthouse's behaviour might better be described as "persistent telephoning" and even then you need to have evidence to support what you say.

 

Evidence includes properly logged calls, notes of times, dates conversations, caller's numbers etc.

Best of all, of course is recordings of telephone calls. (See our review section for a selection of telephone recorders - Truecall is the best, although pricey).

 

I think that all of this kind of evidence is essential if one is going to make allegations and certainly if one is going to make a formal complaint of harassment.

 

 

I thought that the NOTW article was very bland. I can imagine that a lot was edited out at the last moment - but we'll never know.

It didn't disclose any particular wrongdoing by Brighthouse. It merely highlighted a company which is pretty aggressive about making profits.

I don't like Brighthouse's style but I saw nothing in the NOTW piece which struck me as being against the law.

 

I can imagine that some of the people who assisted the NOTW in the preparation of the article might be quite disappointed.

 

If you feel that you are able to identify wrong-doing by Brighthouse or by any other company, you must collect your evidence and be satisfied that it would be sufficient to support a complaint to Trading Standards or to the courts.

 

Please do bear this in mind at all times.


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This is exactly it!

 

I have said this many times and like I said in the sticky "Credit crunch vultures":

 

"The gloves are off, but we now need to make sure that everything we say and do is totally squeeky clean and in line with the law".

In my very first post on here when I joined in October 2008, I also stated:

 

"PLEASE BE AWARE! I AM NOT GOING TO TELL YOU OR ADVISE YOU TO DO ANYTHING WHICH IS ILLEGAL. LIKE IT OR NOT, YOU SIGNED A LEGALLY BINDING AGREEMENT WHICH IS REGULATED BY THE CONSUMER CREDIT ACT AND YOU ARE BOUND TO IT FOR IT'S DURATION OR UNTIL YOU SETTLE THE AGREEMENT, WHICHEVER HAPPENS FIRST.

 

But guess what? BH are also bound to it under the same law, and by many others including one they don't like to brag about, THE ADMINISTRATION OF JUSTICES ACT 1970, which basically sets out what you are allowed to do and not do when someone owes you money!"

 

We have had many discussions on these forums regarding these points, but like them or not, they are there to protect either party from any breach by the other party.

 

So, if you are having serious problems, please be sure to keep notes, a diarised log of events and as much real evidence as you can get. Please also be assured that we will be here to support you in every way. Above all, common sense and a cool head are what is needed.

 

Call the NotW article an ice-breaker. Let's face it, there are millions of people out there who don't know who they are, and a lot of those millions, because of the recession we are now in, are in the sights of BrightHouse and other sub-prime lenders hoping to cash-in on the doom and gloom of the poor.


PlumberJon :-D

 

UNUS VIR OBVIAM ORBIS TERRARUM

 

Are you being harrassed by a DCA or Brighthouse. Click the link for OFT Debt collection guidelines. Chances are, they could be in breach of some part of sections 2 or 3 or both!

 

http://www.oft.gov.uk/shared_oft/business_leaflets/consumer_credit/oft664.pdf

 

 

I just give advice, I can't do it for you though!!

 

If you were helped, then please wiggle my scales, and you might get a wiggle back!!!

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brighthouse phoned me and a store member and the manager didnt pass data protection, but discussed the account in full, ,,are these items now uninforcible, thanks for the help, they have also took payments of partners card and never asked to speak to my partner, saying we dont need the name on the card'' thats fine?,

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yes people always record your calls the things i got on tape you wouldnt believe both regional manager and customer relations manager saying things that i think there directors would be abit worried about they sang to me the information they gave me from the harassment the guy was an ex police officer to all information on there case against the employee tracking systems them admitting it was harassment the list is endless and i am debating to publish the tapes for public listening. the pepole involved feathers were well ruffled when i told them :) by the way keep the 3.7k worth of goods wonder why

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This is still going on today. They were given my number by mistake and despite contacting Caversham they still make many calls to my home number even though I`m not a customer of theirs. best of all though, they`re so dumb they left messages on my answering machine saying who it was and who they were.

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brighthouse phoned me and a store member and the manager didnt pass data protection, but discussed the account in full, ,,are these items now uninforcible, thanks for the help, they have also took payments of partners card and never asked to speak to my partner, saying we dont need the name on the card'' thats fine?,

 

I find it quite bizarre, how things like this keep appearing from several years ago.

 

Anyone following my thread will know that I have expressed concerns regarding BrightHouse taking payments over the phone.

 

My girlfriend has ALWAYS made these payments using my card without my having to give Authorisation.

 

When we questioned the store about it they insisted that it was my Girlfriend who was breaking the law for using my card.

 

Why are BrightHouse being allowed to continue with these shody business practices?

 

Answers on a postcard......


ALL COMMENTS OR SUGGESTIONS MADE ARE BASED ON MY OWN EXPERIENCES AND OPINIONS, IF IN DOUBT SEEK ADVICE FROM A QUALIFIED SOLICITOR.

 

<<<<IF YOU LIKE WHAT YOU READ, DON'T FORGET TO HIT THE STAR AND GIVE ME SOME REP.

 

ANY PRIVATE MESSAGES DEEMED TO BE NON SUBJECT RELATED, DEROGATORY OR INSULTING WILL BE REPORTED.

 

pinkfloydianuk

 

:attention:

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Just a quick one for any one who has a smart phone, go on to your App market and search for call recorder, its a free app and will help any one wishing to record calls to Caversham Finance or any one else for that matter.


ALL COMMENTS OR SUGGESTIONS MADE ARE BASED ON MY OWN EXPERIENCES AND OPINIONS, IF IN DOUBT SEEK ADVICE FROM A QUALIFIED SOLICITOR.

 

<<<<IF YOU LIKE WHAT YOU READ, DON'T FORGET TO HIT THE STAR AND GIVE ME SOME REP.

 

ANY PRIVATE MESSAGES DEEMED TO BE NON SUBJECT RELATED, DEROGATORY OR INSULTING WILL BE REPORTED.

 

pinkfloydianuk

 

:attention:

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Hi, after having a very recent (this week) conversation with a local Manager of Brighthouse, shes told me that people from the store ringing about money owed, they can only leave one message per day - they can ring up to 6 times a day. Well I have more than once had 6 messages in one day from one person from brighthouse. Take notes of times and dates and phone messages of all calls made, they can loose their job if found to be harrasing you. This is from the store manager herself. Bully boy tactics is all I can say they do - threats to come and pick up a laptop they have in their hands because its been in for repair for 7 weeks.

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My local store have put a 'no call' policy on my account (unless I am in arrears,which I never have been).I was getting 'courtesy'calls to remind me my payment was due at 10am on a Saturday morning (my payment day is Saturday).Also had one of their idiots on my partners phone whilst I was making the payment via housephone,,and the best one was the call I received,,quite curt,at 4pm one saturday,forcefully reminding me my payment was due in the next hour,,so I got the man from Brighthouse to open the staff door so the caller could see I WAS IN THE STORE AND HAD MADE THE PAYMENT!!! they were then more than happy to make a note for no calls in future,,and I also removed all DLC/OSC cos it's a waste of paper.As soon as my bill paid off I would not touch the Muppethouse with a used 10ft barge pole :)


Lillibelle

 

I only know what I know cos I know it,I only give advice,I'm not legally trained nor do I pretend to be.

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