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Response to Microfiche ** WON **


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Just a quick hello to everyone, i have just sent data protection letter to the Abbey and the statements are coming in as i type.... daily :).

 

The info on this forum is great..... you should all give yourself a gold star from all the people you have helped.

 

Keep up the good work everyone

Data Protection Letter Sent 26/06/06

 

Recieved Printouts 03/08/06

 

Prelim sent 12/09/06

 

LBA sent 26/09/06

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Hello *waves*

Just the FAQ’s ma'am. Please read 'em thoroughly before jumping in. Cheers :)

 

Find all the letters under the rainbow here

 

Being a man, I am always right (however I will make no admission of liability if you have misinterpreted my instructions!! :) ) If you are in any doubt, then consult a professional. All opinions offered on this site are just that, and should not be taken as legal advice.

 

Halifax - £1400 reclaimed. Now on a crusade to help others!

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Thx :),

 

Abbey are sending me statements daily....:o

 

Postman must wonder whats going on.

 

Is this a delay tactic? or is this normal, i have half a years worth so far.

Data Protection Letter Sent 26/06/06

 

Recieved Printouts 03/08/06

 

Prelim sent 12/09/06

 

LBA sent 26/09/06

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  • 3 weeks later...

Hi All,

 

I have sent intitial letter to which they responded with a few Statements and the microfilche letter.

 

I proceded with the Microfilche reply and atating that they had 11 days remaining on the 40 days.

 

I have checked that they recieved this by registered post. They recieved it on 10 July 2006.

 

No response to date, any help of where i go next ?

 

Thanks in advance

Data Protection Letter Sent 26/06/06

 

Recieved Printouts 03/08/06

 

Prelim sent 12/09/06

 

LBA sent 26/09/06

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After the 40 days send them the DPA non compliance letter telling them in intended court action. (if you are willing to go that far).

 

Or, from what statements you have send them an estimate. Look in my thread, my DPA request expired about 20 days ago. I know the ICO are on to Abbey, and they reakcon someone will have dealt with my case within two weeks. (I can only read between the lines to assume Abbey are been investigated by the ICO, but they would not say this)

 

 

http://www.consumeractiongroup.co.uk/forum/abbey-bank/17213-estimated-bank-charges-claim.html

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Hi All,

 

I have sent intitial letter to which they responded with a few Statements and the microfilche letter.

 

I proceded with the Microfilche reply and atating that they had 11 days remaining on the 40 days.

 

I have checked that they recieved this by registered post. They recieved it on 10 July 2006.

 

No response to date, any help of where i go next ?

 

Thanks in advance

 

Hi

 

can you tell me where the "Microfiche Reply" is, I have searched and searched and found many references to it and more than one letter, is there a standard letter one can use?

 

Many thanks

iGroup (GE Money) - AoS Filed late, defence late, amended defence also late despite extra time requested and granted.

Vanquis - Claim issued, no AoS or Defence received

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Hi all,

 

Have just recieved a letter after i sent the Registered Mail letter concerning the Microfiche records.

 

Here is the letter i recieved and where do i go from here ? any ideas?

 

Thank you for your letter dated 8th July 2006 rearding your request for a copy of the transactional data held about your abnk account. I'm sorry for the delay in my reply.

I confirm that you have been given all the transaction details you are entitled to under the data Protection Act as you have been provided with all the transactional details that are held on our systems.

Any previous transactions have been archived onto microfiche and it is not possible to provide you with a computer printout of this information. As these microfiche records are not held as part of a relevant filing system, they are not covered by the Data Protection Act and will not therefore be supplied to you under a section 7 Data Protection Act request. However, i confirm that arrangements have been made for the microfiche records to be sent to you in due course.

Please be assured i've carried out a full investigation for you and hope you feel i've offered a fair response to all of the issues you've raised. I'll keep your file open for the next eight weeks and if i dont hear from you within that time , i'll assume that everything is resolved and will close your file.

If you remain dissatisfied though, the leaflet you'll find with this letter explains your rights and how to take your complaint further with Abbey. The leaflet also explains your ultimate right to refer your complaint to the Financial Ombudsman Service.

 

 

 

 

Anyone else had this one ?

 

Look forward to any help :)

 

Thanks

Data Protection Letter Sent 26/06/06

 

Recieved Printouts 03/08/06

 

Prelim sent 12/09/06

 

LBA sent 26/09/06

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If you remain dissatisfied though, the leaflet you'll find with this letter explains your rights and how to take your complaint further with Abbey.

 

Abbey?

 

This is the Barclays forum. Are you at the wrong place or did you get confused?

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oh yeah sorry :p

 

[MOD] Threads merged. In future, stay on this one thread for all of your updates and queries, it will make life easier for all. ;-)

Data Protection Letter Sent 26/06/06

 

Recieved Printouts 03/08/06

 

Prelim sent 12/09/06

 

LBA sent 26/09/06

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yes i have sent this one now, but they say they will supply me the microfiches records in due course. this is what is confusing me.

 

p.s. dont know how i got in the barclays bit:|

Data Protection Letter Sent 26/06/06

 

Recieved Printouts 03/08/06

 

Prelim sent 12/09/06

 

LBA sent 26/09/06

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Many thanks!

iGroup (GE Money) - AoS Filed late, defence late, amended defence also late despite extra time requested and granted.

Vanquis - Claim issued, no AoS or Defence received

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  • 2 weeks later...

Hi,

 

Ok i sent the letter treatning them with court action and recieved the following reply.

 

Thank you for contacting us and i am sorry that you have been so unhappy that you felt you must complain.

One of my team will be responsible for investigating your complaint and i have enclosed our Complaints leaflet, which explains our procedure for doing this. High quality customer service is of great importance to us at Abbey and we will do everything we can to resolve your complaint in a timely and satisfactory manner.

 

I know it is important that we resolve your complaint quickly, but we want to do a thorough investigation and sometimes this can take time. If we have not contacted you before then, we will write to you in four weeks to let you know what is happening.

 

Although i do not know what the outcome will be, i do hope that we will be able to find a soloution that you are happy with

 

 

Marc Winder

Head of Complaints

 

Do i go for the court option? if so any help would be great,

 

Thanks

 

 

Data Protection Letter Sent 26/06/06

 

Recieved Printouts 03/08/06

 

Prelim sent 12/09/06

 

LBA sent 26/09/06

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Anyone know where to go from here ?

 

Please ..... pretty please

Data Protection Letter Sent 26/06/06

 

Recieved Printouts 03/08/06

 

Prelim sent 12/09/06

 

LBA sent 26/09/06

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  • 1 month later...

Ok i have now recieved a complete printout of my statements :)

 

Do i know list all the charges and send in a claim ?

 

Thanks in advance

Data Protection Letter Sent 26/06/06

 

Recieved Printouts 03/08/06

 

Prelim sent 12/09/06

 

LBA sent 26/09/06

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Ok i have sent in the claim letter with list of charges.

Now i just wait and hope :)

Data Protection Letter Sent 26/06/06

 

Recieved Printouts 03/08/06

 

Prelim sent 12/09/06

 

LBA sent 26/09/06

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Yeah i sent off the prelim letter with details but did not include any interest....i think thats the way? isnt it ?

 

i hope im right :)

Data Protection Letter Sent 26/06/06

 

Recieved Printouts 03/08/06

 

Prelim sent 12/09/06

 

LBA sent 26/09/06

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  • 2 weeks later...

Today i recieved a reply from Marc Winder, Head Of Complaints:

 

As you know we are currently looking into your complaint and it has now been eight weeks since you first contacted Abbey.

I am sorry for the delay while we continue to look into your complaint. Although we have made progress, we want to make sure we fully understand the problem before writing and we are unable to give you a full response just now.

If you do not want to wait any longer, you can go to th Financial Ombudsman Service now, without waiting for our response. I am enclosing a booklet that tells you what you need to do. I do hope you will give us the opertunity to complete our work and we will continue to look into your complaint unless the ombudsman Service advise us they are taking it over.

 

We will write again when we have finished our review and if you remain unhappy you will still have the right to contact the ombudsman.

 

Where next ?

 

Sorry for appearing dim

Data Protection Letter Sent 26/06/06

 

Recieved Printouts 03/08/06

 

Prelim sent 12/09/06

 

LBA sent 26/09/06

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Ok im ready to send my LBA. Without sounding stupid, is there a certain address i send this to or just send it to my branch?

:)

Data Protection Letter Sent 26/06/06

 

Recieved Printouts 03/08/06

 

Prelim sent 12/09/06

 

LBA sent 26/09/06

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