Experian File Has Strange Info On?

[StinkyFeet]

Hello Guys & Girls,

 

Firstly hello, this is my first post on here and hoping someone could advise what to do with a little issue my wife has on her credit file she recently received.

 

There is a search by a company called 'mackenzy hall' which states 'unpaid debt', however, my wife has no debts outstanding and we haven't moved address in over 10 years.

 

She contacted Experian who advised they couldn't do anything about it and we should contact the creditor!! How can she do that when other then the name we dont have any contact details for them as there is no unpaid debt or accounts still open anywhere on her file?

 

Also, on her file she has had some searches for someone with same first & last name as her but with Elaine as her middle name, her middle name is Claire, always has been. Something else Experian couldn't help with.

 

Thank you in advance for any help and advice you can give on this.

[silverfox1961]

HI,

I would write back to experian telling them that these searches have nothing to do with you and to put a dispute under the information.

In the letter from experian they will have given you a page with some useful information on it. It should have an address on there for Muck Hall.

I would write a very strong letter to them threatening all sorts of action if they don't remove the ILLEGAL information immediately.

Send this letter recorded delivery so they cannot then say they didn't get it.

Report them to the information commissioner. They should not be allowed to get away with trashing someone's good name with ILLEGAL information.

Have a look around the site and if you put Mackenzie Hall in the search above it will bring you lots of astonishing stories about this bunch of cretins.

 

fox

 

PS DO NOT sign any letters, just print your name.

[StinkyFeet]

Thank you for your reply. I cant seem to locate a address for Muck Hall as you call em lol, that had me laughing. Dont suppose you know a good template I could use for the letter to both Experian & Muck Hall?

 

Thank you again

[bobbyh99]

Mackenzie Hall Registered Office:

Unit 1A, 58 Portland Street, Kilmarnock. KA1 1JG Company Registration No: SC255891

[StinkyFeet]

Mackenzie Hall Registered Office:

Unit 1A, 58 Portland Street, Kilmarnock. KA1 1JG Company Registration No: SC255891

 

Perfect, thank you. Letter on way to the muppets

[mcarreno]

Hi

 

Did they remove these searches?

 

Thanks

 

M

[StinkyFeet]

Yep it was reported to CRA who requested confirmation of it from Mackenzie. Few weeks later CRA advised been error and removed, checked and it had gone

[DES_1001]

Nice result

[david_hornet27]

Hi there!

 

Well done for getting them removed, and having their address means I can write to them and hopefully get the same result.

 

Did you find a template letter as it would be really handy?

 

Thanks...