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    • HI   Ah that little lets downgrade it to a Stage 1 Complaint so it looks like wee dealt with it properly if the Regulator looks at our books/files.   It's a tactic Housing Association use even my own recently tried that and I refused to let them get away with it.   So you respond to the Customer Service Manager NOT BY PHONE unless you can record the call.   To Customer Service Manager   Following our telephone conversation on XX/XX/2021 reference my Formal  Complaint you informed me that my Complaint was being dealt with as a Stage 1 Complaint.   I find this unacceptable as this Complaint was made via T&C online Portal with Acknowledgement receipt from T%C of my Complaint in July 2021 and T&C have now only decided to deal with this after I recently had to Hand Deliver (16th Sept 2021) that Complaint to your Office which is  unacceptable.   Therefore T&C have had from July 2021 to resolve this Complaint as per your own Stage 1 Complaint procedure and I quote:   Stage 1: Your complaint will be allocated to a member of staff who will contact you within 2 working days to discuss your complaint and understand the problem. We aim to resolve complaints within 10 working days, but sometimes investigations can take longer. In this case we’ll let you know, keep you updated and agree a timescale for our response with you. As the above has not been carried out and was only acted upon as previously stated when I hand delivered  my Complaint again on 16th Sept 2021 to your Office this is not a Stage 1 Complaint as T&C have Failed to carryout the above Stage 1 Complaint Procedure since July 2021 therefore my Complaint should be Escalated to a Stage 2 Complaint as per your own Complaints Procedure. If T%C refuse to escalate this Complaint to Stage 2 I require full Clarification as to why.        
    • Hi guys, I have recently found this website and have been reading a lot regarding Hermes scandals. Thanks a lot to all the people running and supporting this forum. Doing lord's work. Here is my case, hope I can get some help. On 07/08/2021, I used Hermes service to ship my laptop however the laptop never reached its intended destination.  On 16/08/2021, I had a chat with their representative over the phone to get an update on the situation. I was told they will start a brief investigation to find my laptop. After a long wait, on 14/09/2021, it was confirmed that my laptop was indeed lost. On 25/09/2021, I filled in the compensation form.  On 27/09/2021, I received compensation of £20 + postage of £5.80. On 28/09/2021, I asked them to review their compensation and reimburse me in full. (Formal complaint) The laptop was purchased on 02/08/2021 priced at £1049. Do have a PayPal invoice for it. I did not use Hermes insurance as I didn't have any trouble with their deliveries in the past. The parcel was declared as a laptop. I have prepared a letter of claim to send them as soon as they reject my request to pay in full. Few questions, I couldn't find answers about: Do i need to send email to Hermes with letter of claim or post? Next steps: Wait for formal complaint's response..  Submit letter of claim, wait 2 weeks, then register and issue complain on money claim county court website? Hope i can get some feedback on my letter of claim.   Letter of claim1.pdf
    • See all resources available if you would like to become an apprentice in Coventry.View the full article
    • Funny you should mention it-I have today got a letter from the court telling me the judge's comments 'there is no record of an email of 23 July 2021 with the Help With Fees application' 'the Help With Fees code was not generated until either 21 April 2021 or 18 August 2021 and so cannot have been included in an email sent on 23 July 2021'.  'If you want to set aside the order of 2 Aug 2021(I assume that's the one that no-one vhas received,vacating the case) you must make an N244 application  and pay the fee of £255 or submit a Help With Fees application'.   They don't even know when the code was generated and have no idea whether this was before or after the email was sent to them...    
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Money4Nothing V Barclays **WON**

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Hi red...

I don't know how lucky it is...

Anyone know what the possibilities are from here - is it straightforward?

What can the bank do now?

I heard stories of them saying that they never received the documentation, however they did acknowledge my claim so I can't see how they could do that.




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M4N, as I said yesterday I did all of this and yet they were still allowed to enter a defence. Check later this morning to see if your judgment has been granted before you get too excited. Don't want to be a spoilsport, just don't want you to suffer the disappointment I did. Good luck!

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I called the friendly, helpful people at MCOL - and they said that there was nothing there at the moment from Barclays, unless it arrived in the post this morning...I asked if they were allowed to enter defence after the final due date, and she said yes as long as I hadn't already applied for judgement - which I have (although she said it takes a couple of hours to get onto the system - I think they may still have a slim chance, but why leave it until the day after to enter your defence - and risk losing by default?)

I then asked her what the procedure would be, and told her I was a member of the bank action group...she said the bank would receive a CCJ, and then I had to give them a reasonable time to pay up...she mentioned 2 weeks.

I said that I'd been given advice to immediately issue a warrant - she sounded genuinely interested...and amused! at the prospect of the Head Office having Bailiffs at the door...hehe

So I have to wait until tomorrow to make sure the judgement goes through, and that they haven't managed to wangle a defence in at the last second.

Will let you know the outcome of course...



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Good Luck m4n - let's hope the judgement sticks.

Read through NightStars threads as she has been through this method.

Do not enter into phone conversations- Tell them you will only deal by letter.

If you phone them the slippery bast*rds will try to screw you.



[sIGPIC][/sIGPIC]Statement request 4th May

Prelim Letter sent 24th May

LBA 7th June

Thanks but no thanks letter sent 22 June

MCOL 22nd June

Claim acknowledged 26 June

AQ sent 2nd August

17 Nov Court Date Set for 29 Jan 2007

Settled in full 12/12/06

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Well I'm disappointed to say that Barclays filed a defence, just as AP said they might...

I called MCOL and they said that they could enter a defence up until today, as I hadn't had the judgement yet...I'm a bit disappointed, but I'm not gonna let the bas*ards grind me down.

So it's being transferred to my local court, Teesside - and I'll be receiving their defence in the next couple of days along with the AQ.

So it's standard procedure from here at least...

Thanks for the advice everyone who's replied...



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Sorry to hear about your disappointment


I hate to say it, but if they follow the procedure that they did with me (and others), they won't enter a defence until just before their deadline (which I believe is another 2 weeks).

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Thanks Squishy! =)

So they only have to say that they intend to defend - they don't have to actually submit the defence?

That seems a little unfair - but let them continue with their childish antics.

What would happen if someone was offered a settlement before court, but didn't accept it - and forced them into a court room?

Would it be a long drawn out affair?

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sorry to hear the latest update, but hey, don't let it get you down. You just carry on with your claim as before. I think I'm correct in saying that they should have actually entered their defence so you can expect it in the next couple of days. Going by my case you will firstly get notification from MCOL that your judgment has been rejected, soon followed by a letter stating your case can no longer proceed online and has been transferred to your local court along with the AQ.

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Hi all...

Yesterday received: 'Notice of Transfer Proceedings', along with Barclays Defence - exactly word for word the same as everyone elses...and my AQ.

Since it's been transferred to my local court because:

'the area where the defendant lives or carries on business' - do I still put in the AQ to have the hearing at my local court, or do I just ask to keep it where it is because of the above reason?

Other thing is - do I just return the AQ at this point in time?

Is it worth sending a schedule of charges since their standard defence claims:

'The Particulars of Claim do not provide details or particulars of the account in question and /or the precise charges alleged to have been unlawful, or the date thereof.' - or does that all happen later?

That's all of my questions for now...




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If they've already moved it to your local court, I'd just leave it like that.


I returned my AQ ASAP rather than waiting for the deadline, speeds up the process a little, maybe!


I believe it all happens later, although I did put in the extra section the date that I had originally sent specific schedule of charges in prior communications with the bank. Have read that others have sent a copy of their schedule of charges as well, though.

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I just wanted to wish u good luck further on as i am intending to get those barlcays swines too, i have phoned them up to get a list of statements from september 2000 and will then figure out what i need to do from there on. This is an interesting read :)

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Hi Fabrix, and welcome!

I'll say what everyone else says, and make sure you read the step by step thread in the forum...and the Faq's.

If you follow the tried and proven technique you won't have any problems - and if you have any questions there are plenty of people here to help you.

Thanks for your good wishes, and keep us all updated as to your progress.

Good luck!

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  • 2 weeks later...

I've rang the court manager this morning (the number was on my 'Notice of Transfer of Proceedings') - just to check that they had received my AQ.

She said that they had it - and that the judge would be looking at it today...

and I'll hear back from them sometime next week! I can't wait!! :)

They are currently designating dates for December - so looks like I'll get paid in time for Christmas...lol

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  • 2 weeks later...

Received letter this morning from the courts:


Before DISTRICT JUDGE ROBERTSON sitting in Middlesbrough County Court, Teesside Combined Court, Russell Street, Middlesbrough TS1 2AE.


Upon the Courts own motion. The Court has made this order of its own initiative without a hearing. If you object to the order, you must make an application to have it set aside, varied or stayed within 7 days of receiving it.


IT IS ORDERED THAT the Claimant do by 4pm on 25 OCtober 2006 send to the Court and to the Defendant a chronological Schedule of the charges he seeks to reclaim with an explanation of why he considers them to be disproportionate.


Dated 27 September 2006


Now I don't know if this is a good thing or a bad thing...do I just send my schedule, and another letter explaining why I think they are disproportionate - is this the normal way things go? Or is this just because of the defence saying that they didn't have a copy of the schedule...even tho I've sent it to Barclays twice.

Any advice welcome as the clock is now ticking - 25th October isn't that far away!



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Dear Money4nothing - if the letter from the courts means that they want you to provide evidence as to why you feel that the charges are disproportionate for example reports, previous case law etc then jonni2bads thread is a good place to look or victimnomores thread.

Hope that helps if not sorry!

Regards Sandbag.

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It's just because you submitted your claim online.


If you'd gone to Middlesbrough County Court and submitted a paper claim form you would have included your schedule of charges with it, with copies of both for the defendant.


So now that Middlesbrough have your claim, all they're doing is asking for the bit you couldn't attach to your online claim.


I would just send the schedule, with a covering letter re-iterating your "particulars of claim" and quoting your case number, to both the court and the defendant.

  • Confused 1


By day, quiet unassuming bank customer - but, by night, .. .. .. .. ..

Barclays Case1

14/03/07 **WON** FULL settlement £3358.39

Barclays Case2

08/09/08 Prelim: please give me my £187.91 back.

Halifax Case1

14/03/07 **WON** Refunded £728 (including £54 costs)

Halifax Case2

08/09/08 Prelim: please give me my £268.24 back.

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