OSC Problem

[mart2k6]

Hi

 

I have a few agreements with brighthouse and got them after a lengthy scrap to take off the OSC.

 

Surprise , suprise within 2 weeks of taking off the cover my Dryer and Laptop both start developing problems.

 

I rang the store they booked an engineer for me , problem being day they were due to turn up the manager rang me and had great delight in telling me that the appointment had been cancelled cos we didnt have OSC.

 

Is there anything we can do ....

 

Getting tired of these people I pay them a lot of money each week and am tempted just to quit paying and fight em in court.

[DCA-KING]

yes i belive under the sale of goods act they are covered

if they still under one year old

if they are ring him with great delight that you phoning TS has they are covered under the sale of goods act

I would then contact TS and Consumer direct and ask for there advice and if they could send it to you by email

Go get the Barst***ds

Regards DK

[mart2k6]

Hi

 

 

Just rang customer service and they didnt say either way , just the fact they would look into it.

 

So if any of the other problems Ive had over the time Ive been paying them is anything to go by , then will still be chasing it in a few weeks.

 

Why should I pay good money for goods which aint working , not sure whether to even pay them this week

[clemma]

I've been here, done that and won click

 

You will be covered by The Sales of Goods (Implied Terms) Act 1973. You haven't said how long you have had the items? You can use the above act for up to 6 years depending on the "reasonable" time the products are expected to last.

 

First off, send this letter to Head Office and your store (recorded delivery) for each product.

 

Date…….

 

Owner / Manager's name (or The Manager)

Retailer’s name

Retailer’s address

Retailer’s postcode

 

Dear [Owner/ Manager’s name or Sir/Madam]

 

Agreement number…………….

 

Supply of Goods (Implied Terms) Act 1973 (as amended)

 

On [insert date], I entered into a Hire Purchase agreement with you for [enter details of goods] from [insert suppliers details].

 

The following problems have arisen:

[Give brief outline of problem and any action taken]

 

I understand that under the above legislation, it is your responsibility to resolve the matter and would therefore ask that this is done within the next 14 days.

 

Yours sincerely / Yours faithfully

[Name]

Don't bother phoning the store, put everything in writing. Also, I would recommend you continue making your payments. That way, you are not breaching your agreements and Brighthouse can't use it against you.

[plumberjon]

Top marks Clemma, couldn't have said any of that better myself!

 

PJ

[clemma]

Top marks Clemma, couldn't have said any of that better myself!

 

PJ

 

 

Thanks PJ

[pompeyfaith]

Well i would expect a dryer and laptop to last at least 6 yrs wouldn't you

[clemma]

Well i would expect a dryer and laptop to last at least 6 yrs wouldn't you

 

Exactly - that is why I suggested sending the above letter .

 

The one thing to remember about Brighthouse (other than them being goons), is that they think they are above the law, all customers are "stupid" and that they think they will always win.

 

I can only hope () that one day BH realise that their customers KNOW their rights and they will finally conform to OFT guidelines. I predict this will happen the day I see pigs flying through the night sky