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    • Hermes lost parcel.. Read more at https://www.consumeractiongroup.co.uk/topic/422615-hermes-lost-parcel/
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    • Oven repair. https://www.consumeractiongroup.co.uk/topic/427690-oven-repair/&do=findComment&comment=5073391
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    • I came across this discussion recently and just wanted to give my experience of A Shade Greener that may help others regarding their boiler finance agreement.
      We had a 10yr  finance contract for a boiler fitted July 2015.
      After a summer of discontent with ASG I discovered that if you have paid HALF the agreement or more you can legally return the boiler to them at no cost to yourself. I've just returned mine the feeling is liberating.
      It all started mid summer during lockdown when they refused to service our boiler because we didn't have a loft ladder or flooring installed despite the fact AS installed the boiler. and had previosuly serviced it without issue for 4yrs. After consulting with an independent installer I was informed that if this was the case then ASG had breached building regulations,  this was duly reported to Gas Safe to investigate and even then ASG refused to accept blame and repeatedly said it was my problem. Anyway Gas Safe found them in breach of building regs and a compromise was reached.
      A month later and ASG attended to service our boiler but in the process left the boiler unusuable as it kept losing pressure not to mention they had damaged the filling loop in the process which they said was my responsibilty not theres and would charge me to repair, so generous of them! Soon after reporting the fault I got a letter stating it was time we arranged a powerflush on our heating system which they make you do after 5 years even though there's nothing in the contract that states this. Coincidence?
      After a few heated exchanges with ASG (pardon the pun) I decided to pull the plug and cancel our agreement.
      The boiler was removed and replaced by a reputable installer,  and the old boiler was returned to ASG thus ending our contract with them. What's mad is I saved in excess of £1000 in the long run and got a new boiler with a brand new 12yr warranty. 
      You only have to look at TrustPilot to get an idea of what this company is like.
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    • Dazza a few months ago I discovered a good friend of mine who had ten debts with cards and catalogues which he was slavishly paying off at detriment to his own family quality of life, and I mean hardship, not just absence of second holidays or flat screen TV's.
      I wrote to all his creditors asking for supporting documents and not one could provide any material that would allow them to enforce the debt.
      As a result he stopped paying and they have been unable to do anything, one even admitted it was unenforceable.
      If circumstances have got to the point where you are finding it unmanageable you must ask yourself why you feel the need to pay.  I guarantee you that these companies have built bad debt into their business model and no one over there is losing any sleep over your debt to them!  They will see you as a victim and cash cow and they will be reluctant to discuss final offers, only ways to keep you paying with threats of court action or seizing your assets if you have any.
      They are not your friends and you owe them no loyalty or moral duty, that must remain only for yourself and your family.
      If it was me I would send them all a CCA request.   I would bet that not one will provide the correct response and you can quite legally stop paying them until such time as they do provide a response.   Even when they do you should check back here as they mostly send dodgy photo copies or generic rubbish that has no connection with your supposed debt.
      The money you are paying them should, as far as you are able, be put to a savings account for yourself and as a means of paying of one of these fleecers should they ever manage to get to to the point of a successful court judgement.  After six years they will not be able to start court action and that money will then become yours.
      They will of course pursue you for the funds and pass your file around various departments of their business and out to third parties.
      Your response is that you should treat it as a hobby.  I have numerous files of correspondence each faithfully organised showing the various letters from different DCA;s , solicitors etc with a mix of threats, inducements and offers.   It is like my stamp collection and I show it to anyone who is interested!
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I have read other posts regarding richburns, and how they cannot enter your property with a lock smith, i moved into my house a year and a half ago and signed up with n power, 2 months later i returned home from work to find a letter on my sofa from richburns they had came with a locksmith while i was at work and entered my property to turn of the electricity supply, because i did not respond to previous correspondance from them, i would just like to add the reason i did not respond was because the previous correspondance was in the previous tenants name, it was not even my bill it was hers but they still went ahead and got a locksmith when i phoned them they said i should of opened the mail even though it was not for me, i thought that was against the law! they harassed me from november right up until april the following year and just would not believe that i was not the person they were looking for. any advice?

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I would get on the phone for consumer direct and explain to them that they have entered illigally as you are not the person they want i would also contact n power and your local MP and police and state you have been burguled and when they send someone around to your house show them the letter and state that it is not you they where after

I worked for a police force as a chippy and the amount of times they smashed doors in with a warrant only to find out that the person they where after moved out months ago

lets just say didnt matter on the cost new doors decorate new hall carpets dont worry of costs just do it incase we get sued

tell them they had no right to enter the property as the debt was for a former tenant and that you have been paying your bills also state that you have told them that you are not the person they are after if the plod reefuse to deal with it ask for his number and name by law they only have to supply you with there number and tell him you will be making a complaint if he refuses to give you his number just say no problem it will be on the call log anyway

i would also cantact N Power and state that you have told them that you are not the person they are after and you want to make a compalint and you will make a complaint against Npower too as they employed them

best bet is phone the cops first, consumer direct 08454 040506, then N power then local MP

Regards DK

if they say sorry and reconnect you dont leave it at that claim for the stress cost of calls and all the hassle

Please Tip My Scales if Info was Use full

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I'm presuming that the letters were not addressed to the occupier as well (as indeed they always have been when i've seen letters from Richburns) and that you registered for electricity with a supplier when you moved in!


Just a point, not having a pop, but these things do take time to sort out.



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  • 1 year later...

May i point out if you had logged the account in your name 18 months ago Npower would be billing you direct. Npower have the power to disconnect as long as they can convince a magistrate they have visied the site tried to make contact direct.

If i was still receiving debt letters i would be on to npower as a matter of course as all letters are addressed to the the named/The Occupier. Richburns will have gained powers under the Gas & Eec Act 1954 (right of entry) from the court. Lesson here is ensure your supply is in your name as the utility supplier as the legal right to classify you as a deemed customer.

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As previous posters have said, yes npower can legally enter your property once they have a warrant. Npower are one of the strictest companies when it comes to enforcing residential warrants. Several checks take place, and a lot of calls to npower befoe any supply is terminated, and as is usuall in most cases a pre payment meter is fitted.


If you had been with another supplier checks would have been carried out prior to the warrant being executed, and on the day of the execution.


The moral to this story is ensure that you notify any supplier when you move into a new property.

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