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    • So they have had their five days plus their extra deadline and the only thing to come from Virgin is a deafening silence.  Next step I assume is to send the warrant letter- on MCOL I can just go ahead and issue the warrant there (which will be an extra £70) as they have neither paid the judgment nor provided a good explanation as to why it remains unpaid. Is it worth beginning another claim against them for noncompliance as they have still failed to fulfil their obligations by providing all the data?   Just to keep all bases covered I actually modified the last paragraph of the letter sent on 11/2  to include the second handset details so it stated 'Therefore if I do not receive full disclosure from you(including all notes and correspondence you have regarding telephone number [Second handset line]) by XXX date [original deadline +5 days] I will sue you in the County Court and without any further extensions and without any further notice.'  
    • Hey Bank Fodder - thanks for the response... The BVRLA are the governing body for vehicle rental and leasing. I do think you are right re: the lease company being responsible, but their argument - on the telephone only - they've never responded once in writing or replied to our emails - is that the vehicle is out of warranty. My response is that a modern car, that is only 5 years old, should not have a leaking window - especially when I can prove with photos that it wasn't bonded properly in the first place, and there is a ton of anecdotal evidence in Evoque forums of many owners having had the same faults - both with the leaking windscreen and the flywheel/clutch issue.   The fact that Lex have told the the BVRLA that the clutch failed due to driving style is infuriating - they cannot know that without having inspected the vehicle. But, when our repair centre did the clutch repair they found the flywheel had failed and shredded the clutch - clear parts failure, and at only 32k miles - not fit for purpose. Problem, is Lex are not listening or engaging with us. In total, for 3 months refund of payments, for when we had no use of the car, plus the clutch repair and leaking window repair, and the replacement car seat (plus any additional compensation we may be due) it comes to about £4850. In Scotland we would have to use something called a Simple Procedure - effectively the modern equivalent of the Small Claims Court. But I am not sure we will get anywhere with this either. So, I am looking for advice on how best to sort this out, and perhaps, the best way to word any correspondence/claim.  
    • That’s what I thought tbf Dx. Noticed it’s all just ‘ifs’ and ‘mays’ at the minute.    Will search just now cheers.
    • Letter done & sent, forgot I even had a cheque book!   In the meantime as I said I had 2 a/c's with BC, this one that owes £2600 and another that owes £2800. Both were subject to the same arrangement but only tis one has been transferred, called and asked them why and they do not know!   I'm thinking I am better off with Link as then, if they can prove the debts, I can look to negotiate a final settlement for both all in one or set up a payment plan for both all in one. Any thoughts please?   Also is there any relevance that one of them used to be with Egg?   Thanks again
    • If the car was due back to LEX at the beginning of October, and it had been at "a repair centre" since the end of September, why didn't LEX just collect it from the repair centre when it was due?  Then the clutch would have been their problem - as you say, a non-faulty clutch should not fail after 32K.   Or are you saying that you extended the lease after the clutch went?  (Surely not... ) Sorry but without a timeline and some clarity from you it's difficult to follow what has happened.   Why wait until mid-November to try to sort out?   Too late this time, but my understanding is that Range Rovers and Evoques have an appalling record for unreliability and are very expensive when they invariably go wrong.
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    • Hi @BankFodder
      Sorry for only updating you now, but after your guidance with submitting the claim it was pretty straight forward and I didn't want to unnecessarily waste your time. Especially with this guide you wrote here, so many thanks for that
      So I issued the claim on day 15 and they requested more time to respond.
      They took until the last day to respond and denied the claim, unsurprisingly saying my contract was with Packlink and not with them.
       
      I opted for mediation, and it played out very similarly to other people's experiences.
       
      In the first call I outlined my case, and I referred to the Contracts (Rights of Third Parties) Act 1999 as the reason to why I do in fact have a contract with them. 
       
      In the second call the mediator came back with an offer of the full amount of the phone and postage £146.93, but not the court costs. I said I was not willing to accept this and the mediator came across as a bit irritated that I would not accept this and said I should be flexible. I insisted that the law was on my side and I was willing to take them to court. The mediator went back to Hermes with what I said.
       
      In the third call the mediator said that they would offer the full amount. However, he said that Hermes still thought that I should have taken the case against Packlink instead, and that they would try to recover the court costs themselves from Packlink.
       
      To be fair to them, if Packlink wasn't based in Spain I would've made the claim against them instead. But since they are overseas and the law lets me take action against Hermes directly, it's the best way of trying to recover the money.
       
      So this is a great win. Thank you so much for your help and all of the resources available on this site. It has helped me so much especially as someone who does not know anything about making money claims.
       
      Many thanks, stay safe and have a good Christmas!
       
       
        • Thanks
    • Hermes and mediation hints. https://www.consumeractiongroup.co.uk/topic/428981-hermes-and-mediation-hints/&do=findComment&comment=5080003
      • 1 reply
    • Natwest Bank Transfer Fraud Call HMRC Please help. https://www.consumeractiongroup.co.uk/topic/428951-natwest-bank-transfer-fraud-call-hmrc-please-help/&do=findComment&comment=5079786
      • 31 replies
    • Hermes lost parcel.. Read more at https://www.consumeractiongroup.co.uk/topic/422615-hermes-lost-parcel/
      • 49 replies

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Hi PC999

I have had similar experience only yesterday. The bastards took £399.99 from my account. Have e-mailed Stockport local MP, Watchdog, OFT, and spoken to HSBC Fraud Dept who will pursue it. This loan company want hanging. Tried to phone but no one picks up. Have tonight e-mailed someone at their offices called Sam and threatened them with court action. Hope this helps you in your quest to fry the bastards!!!!

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We have had the same happen to us, we lost 349.00 without authorisation to TLG loans(the lending group as we have since discovered). After partially filling in a form on the internet for a 'quote' we were contacted by them. They told my partner they had a company willing to lend and required card details for 'verification'. My partner gave these in good faith not realising that card information should NEVER be given for any reason other than a money transaction as those numbers are all they are for. We have since been innundated with phone calls, texts and ridiculous 'offers' through the post from various other brokers vying for our money for another fee of course! Yes loans have been incredibly persistent despite being told we are not interested.

I think instead of everyone having to go through all the hassle of phone calls, forms, e-mails and the like to claw back money that is rightfully theirs a new law should be introduced with a 'cooling off' processing period of say 12-24 hours whereby you could make checks and correct mistakes(we all make them!)and be able to cancel a such transaction. It would also make it a hell of a lot harder for these companies to commit fraud, for that is exactly what they are doing when they lie to get those card details, regardless of what the law says.

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Well I have been done out of £199.99 like most people on here, its a security check... Ok got loan etc etc... may be a charge nominal fee... wait for paper work 7-14 days...today they took the money!:mad:

 

So rang bank up report it as fraud! Has not proccesed it yet acording to switch, told them I did not put in the pin number etc...All I got to do is now wait and see what happens..

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I am also a victum of this dodgy company.I did apply loan but not through this company and don't know how they got my information.

Some one called me on 24th April 2009 and pretend that TLG is a lender not a broker and my loan has been approved.Then he asked me to pay a admin fee to process my application.I gave him my details and they robbed me off for £ 199.99.

I did try to contact them but they not answering the phones as everyone knows about it.I don't know why anti crime departments are not taking action against this company.

Just because of them 1000's of people are suffering through stress and hard time.These companies are supposed to help people in thier difficult time instead of robbing them off.

I have sent this complaint to many financial organisation but don't know whether they will take any action or not.

 

I could live on that £ 200.00 for about 2 weeks.Don't know what to do

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Hello All,

 

I too am a victum of these as*holes, i got done for £299.99. Like everyone else i have since written to the omsbudsmen service, Trading standards, and Watchdog, all of which were very intrested in this company. But it still remains to be seen what will come of this company, will i get my money back like some of you of will i be subject to more ridicule for being so bloody stupid.

 

I feel so conned by these people, they have taken the money now i struggle to pay my little ones play school fees, and these ruthless hounds seem to not even care.

 

I think we should set-up some kind of group to either protest outside thier place of biussness or just haress the hell out of them leike we have been harrased.

 

Has any one actually taken direct action yet on these ppl??.

 

I just wish thousands of more ppl won't be harassed and lose thier money.

 

Kind regards,

 

R.J.

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  • 2 weeks later...

Hi all

 

Just thought i would let people know that i too have been stung by this very nasty and thieving company who want their hands cutting off for stealling hard working money off people. I can't believe that i could be so stupid. I went on the internet and put my details into the loan supermarket also and was inundated with text messages and phone calls, i also got a phone call from a broker Paul on the 9th May 2009, who told me that he had a company who would accept my loan and that he needed my card details to make sure that the card was registered to my home address. I don't know where my head was especially when he asked for the three digits from the back of the card. On the 12th may 2009 at 00.54am £499. and some pence came out of the bank and another for £18 something. My husband and i only found this out when we received a letter from the bank telling us that we were over our overdraft and would be charged £22.00 every five days whilst being over the overdraft. I have spoken to our bank who have blocked my card but they can not guarantee these people still trying to get more money out of our account. I may have to go and change all our bank details and start a fresh bank account. I too am going to contact watch dog, trading standards, consumer direct and the police and the financial ombudsman i too suggest that other people continue to contact these in order to get these thieving people stopped.

 

Annoyed and very angry Ann

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  • 3 weeks later...

Hello, I never managed to get the money back. I have now noticied that their phone is gone down. Then I read this post from a different website

 

HELLO ALL TLG USERS

 

I AM A RELIABLE SOURCE OF INFORMATION.

 

I USED TO WORK AT TLG LOANS UNTIL VERY RECENTLY, THREE DAYS AGO ACTUALLY. I LEFT BECAUSE I DID NT FEEL COMFORTABLE WITH HOW THE COMPANY WAS BEING RUN.

 

I CAN TELL YOU HONESTLY NOW, I WORKED IN ADMIN AND EVEN THE STAFF WERE LIED TO ABOUT HOW THIS COMPANY WAS RUN.

 

THE COMPANY HAS JUST BEEN SHUT DOWN. TODAY.

 

PEOPLE HAVE BEEN ARRESTED AND THE COMPANY IS BEING INVESTIGATED FOR FRAUD.

 

EVERYONE REPORT YOUR CASE TO TRADING STANDARDS AND GET YOUR MONEY BACK.

 

 

I dont know how to get my money back. Im so so so so upset.

 

:(:(:(:(:(:(:(:(:(

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  • 3 weeks later...

So pleased to see they have been closed down. We had a call from Stockport Trading Standards - who we originally reported this company to - asking for our permission for them to give our details to Greater Manchester Police. We said YES!!!!

We got our money back through our bank eventually, hope you can all get yours back too.

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As you paid by debit or credit card tell the bank to do a recall If they refuse whilst making some lame excuse tell them the money taken from you was part of an alleged country-wide fraud which is now in the hands of GMP & should they continue to refuse you will report them to the police for alleged money laundering:D

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  • 2 weeks later...

"..........HELLO ALL TLG USERS

 

I AM A RELIABLE SOURCE OF INFORMATION.

 

I USED TO WORK AT TLG LOANS UNTIL VERY RECENTLY, THREE DAYS AGO ACTUALLY. I LEFT BECAUSE I DID NT FEEL COMFORTABLE WITH HOW THE COMPANY WAS BEING RUN.

 

I CAN TELL YOU HONESTLY NOW, I WORKED IN ADMIN AND EVEN THE STAFF WERE LIED TO ABOUT HOW THIS COMPANY WAS RUN.

 

THE COMPANY HAS JUST BEEN SHUT DOWN. TODAY........."

 

PEOPLE HAVE BEEN ARRESTED AND THE COMPANY IS BEING INVESTIGATED FOR FRAUD.

 

EVERYONE REPORT YOUR CASE TO TRADING STANDARDS AND GET YOUR MONEY BACK.

 

very much doubt its gone down, anyone here had their money returned?

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welcome matskiuk

 

What do you mean by "very much doubt its gone down" Their web site appears to have gone

 

Other than that the arrests are great news pity it took so long

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  • 2 weeks later...
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  • 1 month later...

Hi,

 

I was using Carter and Carter's debt management service - they are the same people as TLG - they took my money too... I guess I will be writing to trading standards....

 

P1

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  • 1 month later...

hi all,

i am still waiting for the "investigation" by carter & carter, the lending group or the loan supermarket to be compelted, this is 1 year gone.

well, i sent a recorded delivery letter which i got back today from the post office as undelivered. a few weeks ago i issued a claim via HMCS Money Claims, a court service. As i have not heard back i have applied for a judgment for the full amount to be paid back. so reading htat they have closed down is a suprise.. i hope you will all issue claims on line at the cost of £25 which you can claim from them, thats if they f**king pay up..

lets make sure they do not rip anyone else off, by making the claims for OUR money and reportign them to trading standards.

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