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    • I purchased a bathroom tap for £125 from online company, 'QS SUPPLIES', in May 2020. It was duly fitted and all was fine until December 2020 when the top lever came away from the base of the tap rendering it useless. I immediately contacted QS SUPPLIES using their online complaints procedure and submitted a photo, as required. When after a few days I had heard nothing from them I called their CUSTOMER SERVICES team and was told that they were waiting for a response from the manufacturer, a company called 'SANEUX', I pointed out that my contract was not with the manufacturer and that I expected QS SUPPLIES to deal with my complaint. I was then advised to email them again, which I did...twice.... when they finally responded to my second email they asked me to send another photo of the faulty tap. This time, their response was that their,  TECHNICAL TEAM had looked at the photo and decided that the tap, "APPEARED TO BE FORCED", and therefore they would be, "UNABLE TO OFFER A REFUND ON THIS OCCASION".  So after  7 months of use and at a cost of £125, this company, on the strength of one slightly grainy photo have decided I am entitled to nothing. I have applied to be reimbursed by my credit card company under Section 75 but I am still determined to attempt to get QS SUPPLIES to take responsibility and would really appreciate any advice about the best way to go about this.  
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    • Welcome. please follow the advice given above as to reading around the various stories and then monitor this thread for a full reply tomorrow  
    • Hi Everyone,  I am the seller in this case and want to thank the buyer for their support.  The bike was delivered to the local Hermes Parcel Shop really well packaged and sealed on the 3rd Feb with a receipt obtained.  Sadly the parcel was emptied on route to the buyer.   I had listed the bike for collection only however the buyer messaged and asked if we could arrange a courier to which I agreed and they organised that.  When the bike went missing I contacted the local police as the Hermes parcel shop said they would not release CCTV to me.  We got all this from the Police.  since then the buyer has tried his very best which I am grateful with Hermes and parcel2go but is struggling.  Any help is appreciated. 
    • Also, you should start a claim against Hermes. Post your story on the Hermes sub- forum. Give us a full breakdown – including dates and value et cetera. We will help you get your money back
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    • Hi @BankFodder
      Sorry for only updating you now, but after your guidance with submitting the claim it was pretty straight forward and I didn't want to unnecessarily waste your time. Especially with this guide you wrote here, so many thanks for that
      So I issued the claim on day 15 and they requested more time to respond.
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      Many thanks, stay safe and have a good Christmas!
       
       
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    • Hermes and mediation hints. https://www.consumeractiongroup.co.uk/topic/428981-hermes-and-mediation-hints/&do=findComment&comment=5080003
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CARCRAFT: Am I too late to do Anything? Missold Useless Warranty


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Hi sorry for delay :)

 

I had both PPI and warranty added, but when the agreement came back from GE Money it was £186, I rang and, as far as I'm aware, cancelled the insurance leaving me with the Warranty to pay.

 

Had no new agreement paperwork on this.

 

I have another piece of paper which shows the payments as £128 that includes the trade in of mondeo (as £10!!!) but nothing on the main agreement which I signed,

 

Thanks post, just sitting tight for advice :) if you want me to put anything else on pb lemme know,

 

Jen :)

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trade in as ten quid

this is a smoke screen ive seen before

 

the trade in/ deposit value must be on the agreement

 

just waiting for more replies

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as you cancelled the warrinty, an adjustment was needed by the finance company

you would have to have signed a modified agreement or the current agreement is still in force

 

this is starting to smell bad

getting my teeth into it now

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jen

 

i fell ge have messed up big time

they charged you for ppi but its noware on the agreement

thats why they never got you to sign a modified agreement

the trade in issue concearns me also

seems the sales rep was more interested in his commission

this is just the tip of there errors

 

i feel the only way you are going to get the correct intel is to do a sar on ge, the finance company

 

have you done that yet

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Hi there post,

 

thanks for getting back to me :)

 

I haven't done a SAR as yet because I wasn't sure if I could do anything, that is till I found this site :)

 

I think you're right about the seller just wanting his commisions, i wouldn't mind, but he said he would throw in 1year free road assistance (break down cover) but, as you can probably guess, that never materialized!!

 

Jen :)

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Hi,

Gonna do a SAR on GE Money, before I do,

* would I word it along the same lines as when I sent my SAR to my bank?

 

* Also, how much do I have to send, and, finally,

 

* is there a specific address to send to?

 

Many thanks,

 

Jen :)

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