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Housing Association maintenance charge for works not done


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I have had fantastic advice on this site before regarding other issues, so can someone help me with the below?

 

Can anyone tell me where I stand with regards to paying a garden charge for the last 3 years yet no works have ever been done on my garden.

 

Am I entitled to ask for 3 years of charges back?

 

Can I also claim for my bathroom flooring as it took them over a year to repair it, correspondence has been kept.

 

We also have other repairs that have been left undone since I moved into the property 3 years ago. Yet we have a neighbour who rents from the same association who moved in over the summer yet always has maintenance crews over and her garden is also kept clear, and they even use my access point as a point to access her garden!! :mad:

 

Any advice please?

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