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    • I can feel your frustration and I do understand it.  I had a terrible time at the start of lockdown 1.0 even finding a manned office to pay the probate fee.  The second estate I dealt with was at around the same time as yours and was actually easier because people had settled back into working.  I didn't put in an online application, I printed off the forms, filled them in and queued up at the post office to sent all documentation off together in the most tracked and signed for process possible.  Sending off the original will is scary.  Wondering if taking back the whole thing, starting from scratch and doing as much as possible yourself would make you feel better and actually move things faster.
    • Thanks for that.  So in this case the 21 days doesn't apply because they did get permission from the judge?  Forgive me for not understanding all the legal speak in the link, but how many days does VCS now have to file their appeal?  I can see that they have to serve it to me within 7 days of filing, but am wondering when they have to file it with the court by.  Thanks.  
    • Hi,   only if it's gross misconduct. and for that, it would need to be listed in the conduct/ disciplinary policy as something which is GMC. Can you get a copy of that too?   The company are most likely worried they have a liability, because they have not trained people properly in the process to be followed... so keep pushing at that. When were you given the policy? How was it explained to you? If they cannot show they did that - how were you to know what to comply with? if you had known, you would have, of course!
    • That's my issue. I have no clue where we are and neither does my solicitor. It's like a black hole.   I had to get a solicitor as dealing with the probate office (or rather the outsourced call centre) is hell on earth and I was not in a mental state to be able to deal with the incompetence any longer. I simply couldn't take the 2 hour queues coupled with the idiots on the other end when you finally got through. One even answered with "S'up blud?" on one occasion. Another told me to send documents to the wrong address and then another berated me for doing so. It was time to pass the baton to someone used to dealing with them.   We're now 7 months down the line, which is considerably longer than the 8 weeks, or even the 3-4 months stated elsewhere.   There appears to be nobody that can be contacted. I even wrote to my MP who said that he can't get involved, although to start with simply said "get a solicitor".   There's a waiting period of something like 3 months for the ombudsman etc... so it seems that they can simply throw wills in the bin, ignore applications and just take the money and run...with impunity.
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    • Hi @BankFodder
      Sorry for only updating you now, but after your guidance with submitting the claim it was pretty straight forward and I didn't want to unnecessarily waste your time. Especially with this guide you wrote here, so many thanks for that
      So I issued the claim on day 15 and they requested more time to respond.
      They took until the last day to respond and denied the claim, unsurprisingly saying my contract was with Packlink and not with them.
      I opted for mediation, and it played out very similarly to other people's experiences.
      In the first call I outlined my case, and I referred to the Contracts (Rights of Third Parties) Act 1999 as the reason to why I do in fact have a contract with them. 
      In the second call the mediator came back with an offer of the full amount of the phone and postage £146.93, but not the court costs. I said I was not willing to accept this and the mediator came across as a bit irritated that I would not accept this and said I should be flexible. I insisted that the law was on my side and I was willing to take them to court. The mediator went back to Hermes with what I said.
      In the third call the mediator said that they would offer the full amount. However, he said that Hermes still thought that I should have taken the case against Packlink instead, and that they would try to recover the court costs themselves from Packlink.
      To be fair to them, if Packlink wasn't based in Spain I would've made the claim against them instead. But since they are overseas and the law lets me take action against Hermes directly, it's the best way of trying to recover the money.
      So this is a great win. Thank you so much for your help and all of the resources available on this site. It has helped me so much especially as someone who does not know anything about making money claims.
      Many thanks, stay safe and have a good Christmas!
        • Thanks
    • Hermes and mediation hints. https://www.consumeractiongroup.co.uk/topic/428981-hermes-and-mediation-hints/&do=findComment&comment=5080003
      • 1 reply
    • Natwest Bank Transfer Fraud Call HMRC Please help. https://www.consumeractiongroup.co.uk/topic/428951-natwest-bank-transfer-fraud-call-hmrc-please-help/&do=findComment&comment=5079786
      • 31 replies
    • Hermes lost parcel.. Read more at https://www.consumeractiongroup.co.uk/topic/422615-hermes-lost-parcel/
      • 49 replies

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Hi all, just thought I would post to say Hello and introduce myself. I'm Dave and from the West Midlands, work for a ISP company for four years and after investigating this site so far, have found it very useful indeed!


I do hope to meet all members and maybe even give a little advice myself if and where applicable.



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Hello and Welcome, Dave.


Good to see you on the site, also good to hear your willing to help others ;)

Not sure if you'll meet all our members, think there's over 200,000 :)

I'm yet to meet them all myself.


Hope to see you around the Forums.






Any advice I give is honest and in good faith.:)

If in doubt, you should seek the opinion of a Qualified Professional.

If you can, please donate to this site.

Help keep it up and active, helping people like you.

If you no longer require help, please do what you can to help others

RIP: Rooster-UK - MARTIN3030 - cerberusalert

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